BSBMGT517 - Manage Operational Plan - Assessment ( MCQ QUESTIONS WITH VERIFIED 100% CORRECT ANSWERS AND OTHER TASKS )

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Unit description This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the... organisation’s productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan. This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.  If part of a task is not satisfactorily completed the asesor wilarange for the student o complete further asesment o demonstrate competence.Overalstudent performance in the unit is to be recorded as eitherFor a student’s performance to be demed satisfactory for the whole unit of competence, they mustStudents are permited Asesment asks TheIn this asesment ask students are required to read the questions and either select he one corect answer from a number of alternatives or write a response in the space provided. Asesment Performance outcome wilbe indicated asStudents wilbe asked to complete relevant asks that require them to consider ealistic factors and evelop roducts that would be asked to complete in a real workplace. Asesment At he sucesful completion of Unit outcome If part of a task is not satisfactorily completed the asesor wilarange for the student o complete further asesment o demonstrate competence.Overalstudent performance in the unit is to be recorded as eitherFor a student’s performance to be demed satisfactory for the whole unit of competence, they mustStudents are permited Asesment asks TheIn this asesment ask students are required to read the questions and either select he one corect answer from a number of alternatives or write a response in the space provided. Asesment Performance outcome wilbe indicated asStudents wilbe asked to complete relevant asks that require them to consider ealistic factors and evelop roducts that would be asked to complete in a real workplace. Asesment At he sucesful completion of Unit outcome If part of a task is not satisfactorily completed the asesor wilarange for the student o complete further asesment o demonstrate competence.Overalstudent performance in the unit is to be recorded as eitherFor a student’s performance to be demed satisfactory for the whole unit of competence, they mustStudents are permited Asesment asks TheIn this asesment ask students are required to read the questions and either select he one corect answer from a number of alternatives or write a response in the space provided. Asesment Performance outcome wilbe indicated asStudents wilbe asked to complete relevant asks that require them to consider ealistic factors and evelop roducts that would be asked to complete in a real workplace. Asesment At he sucesful completion of Unit outcome If part of a task is not satisfactorily completed the asesor wilarange for the student o complete further asesment o demonstrate competence.Overalstudent performance in the unit is to be recorded as eitherFor a student’s performance to be demed satisfactory for the whole unit of competence, they mustStudents are permited Asesment asks TheIn this asesment ask students are required to read the questions and either select he one corect answer from a number of alternatives or write a response in the space provided. Asesment Performance outcome wilbe indicated asStudents wilbe asked to complete relevant asks that require them to consider ealistic factors and evelop roducts that would be asked to complete in a real workplace. Asesment At he sucesful completion of Unit outcome Page|3 Name: BSBMGT517 – Assessment Version: V.2019.1 Last Reviewed: January 2019 Page|3BSBMGT517 – Assessment TASK A – MULTIPLE CHOICE INSTRUCTIONS:  Each multiple-choice question has four responses.  You are to answer all questions.  There is only one right answer. 1. How do operational plans help an organisation achieve its strategic and business goals? By detailing what activities staff have to complete in their job roles to achieve the organisation’s goals. ☐ By changing operational policies, procedures and processes to reflect the desired outcomes outlined in organisational goals. ☐ By designing objectives, activities and processes to increase production or revenue which directly contributes towards organisational goals. ☐ By breaking down organisational goals into practical plans with objectives and outcomes that contribute to achieving overall goals. ü 2. To what degree should you involve others in the planning process for an operational plan? Consultation about operational plans should occur in regular weekly and monthly management meetings. ☐ The best time to involve others is during the final review process to evaluate implementation processes. ☐ Consultation should occur with senior level management during the planning stage, and operational staff during implementation. ☐ Consultation processes should be ongoing as they are integral to a plan’s success. ü 3. Which of the following best summarises what you need to consider when analysing resource requirements for your operational plan? If human and physical resources are available in the quantities and timelines required. ☐ What do we need? What do we have? What are the gaps? How do we fill the gaps? ü Are financial resources readily available? Do human resources need further training? What are the purchasing processes for physical resources? ☐ Budgets, delivery schedules, availability of specialist advice and legislative requirements are key considerations. ☐ 4. Who would you consult when analysing and documenting physical resource requirements? Management, human resources staff and external expert consultants. ☐ Page|4 Name: BSBMGT517 – Assessment Version: V.2019.1 Last Reviewed: January 2019 Page|4BSBMGT517 – Assessment The financial manager, funding sources such as financial institutions, and the maintenance department. ☐ Relevant employees, suppliers and the purchasing department. ü All employees and departments within the organisation and appropriate external expert consultants. ☐ 5. Why should performance indicators be included in an organisational plan? They give context and meaning to the plan’s activities and goals. ☐ They provide up-to-date feedback on the business’s progress towards achieving organisational goals. ☐ They enable the business to monitor progress towards the plan’s targets and outcomes. ü They enable managers to track individual and team performance throughout the planning and implementation periods of the plan. ☐ 6. A performance goal of the sales team is to reduce customer complaints by 10% within the next three months. What are two techniques you (their manager) could use to monitor their progress towards achieving this goal? Formal interviews of customers and conducting staff appraisals. ☐ Customer feedback forms and team meeting discussions. ü Analysis of sales data and customer spending patterns against employee rosters. ☐ Team and individual KPIs, verbal and formal customer feedback. ☐ 7. What is the purpose of contingency planning? To prevent or resolve issues, or minimise the impact of identified risks so the plan meet its deadlines and goals. ü To identify risks using a risk priority chart and evaluate the level of risk. ☐ To identify potential issues during the planning process so activities, milestones and deadlines can be adjusted to minimise and compensate for their impact. ☐ To allow employees to respond correctly to emergency and hazardous incidents that may occur during the implementation of the plan. ☐ Page|5 Name: BSBMGT517 – Assessment Version: V.2019.1 Last Reviewed: January 2019 Page|5BSBMGT517 – Assessment 8. What basic information should be included in a proposal for the acquisition of resources? The organisational policies and procedures that must be followed when acquiring the resources. ☐ Quantities required, method of acquisition, supplier quotations and how delivery times affect the operational plan’s timelines. ☐ The resource’s role in the operational plan, how it is to be acquired and any factors that influence its acquisition. ü The function of the resource, consequences of its acquisition on the operational plan and the organisation’s budgets. ☐ 9. How can you ensure team members understand and can complete activities required by an operational plan? Use effective consultation methods to explain and confirm roles, responsibilities, deadlines and tasks. ☐ Hold regular team meetings to explain the plan during its development phase. ☐ Ask team members to keep a copy of the operational plan in their work area. ☐ Develop written work plans. ü 10. How do state and federal legislative requirements influence recruitment strategies? They ensure all new employees receive appropriate training for all aspects of their job role, especially equal opportunity and workplace health and safety. ☐ They regulate the wording of advertisements, selection criteria used and terms and conditions of employment. ü They ensure recruitment processes follow set guidelines, use standardised documentation and all job applicants receive a full company disclosure statement. ☐ They control the use and distribution of applicants’ personal information, the processes used to promote vacant positions and responding to applications. ☐ Page|6 Name: BSBMGT517 – Assessment Version: V.2019.1 Last Reviewed: January 2019 Page|6BSBMGT517 – Assessment 11. Your workplace has an HR department and extensive HR policies and procedures. Based on your operational plan’s needs, you want to recruit a specialist technician on a three-month fixed contract. How do you ensure the best person is recruited according to organisational policies and procedures? Provide the HR team with position requirements and monitor the recruitment process. ü Read all HR policies and procedures thoroughly before allowing the HR team to commence the recruitment process. ☐ Outsource the recruitment process to a recruitment agency as they have extensive experience in the process and fixed-term contracts. ☐ Complete the recruitment process yourself as it’s a specialised role. Consult with the HR team if required throughout each stage. ☐ 12. You are the project manager in charge of implementing a business-wide operational plan. Which of the following is a strategy you can use to ensure employees are inducted into the organisation according to organisational policies and procedures? Interview all new employees at the end of the induction program to ensure they know and understand organisational policies and procedures. ☐ Monitor the induction process to ensure all activities are completed. ü Conduct all induction procedures yourself. ☐ Complete spot checks during different phases and activities in the induction program to ensure they are being completed correctly. ☐ 13. You need to acquire a large electrical generator for a two-week period to allow the business to continue operating while work is completed on major power cables into the business. What’s the best method of acquiring this physical resource? Purchase. ☐ Lease. ☐ Tender. ☐ Rent. ü Page|7 Name: BSBMGT517 – Assessment Version: V.2019.1 Last Reviewed: January 2019 Page|7BSBMGT517 – Assessment 14. How does developing specifications help you acquire resources? They detail exactly what brand, type and size of item you wish to obtain. ☐ They provide detailed information to potential suppliers so you receive competitive quotes, specialised instructions and installation. ☐ They clarify resource requirements, features and constraints and form the basis for the selection criteria. ü They ensure specialised equipment is able to perform the tasks required for activities in the operational plan. ☐ 15. How do organisational purchasing policies and procedures affect acquisition of physical resources? They determine funding sources and payment processes. ☐ They set standards and guidelines for requisition, selection and approval processes. ü They establish a framework for leasing contracts, hire agreements and purchase decision-making processes. ☐ They dictate staff purchasing processes, preferred suppliers and formats for quotations and invoicing arrangements. ☐ 16. You are developing new training videos and booklets for staff affected by outcomes of the operational plan. You are going to employ a training resource development business to create them for you. What intellectual property rights or responsibilities should you consider when acquiring their services? Make sure any contracts clearly state who owns the training materials after development and the training materials don’t contravene copyright laws. ü Ensure the developer has the right to access company images and procedures. You are responsible for how the materials are distributed after development. ☐ Check all contracts for clauses which state who is responsible for any breaches of IP laws and who has the right to withdraw from the contract without loss of income. ☐ Confirm the development business has security systems to ensure your business’s intellectual property cannot be stolen while they are working on the project. ☐ 17. What is the purpose of using performance monitoring systems for operational plans? To evaluate and respond to potential issues and trigger contingency plans. ☐ To assess completion of tasks and activities by staff and contractors. ☐ To collect data and information from a variety of sources for comparison against budgets. ☐ To evaluate and compare performance against stated goals. ü 18. Why is the first step in monitoring performance to compare actual against planned performance? To calculate variance figures, highlighting areas of underperformance that need further investigation. ☐ It allows managers to take immediate action to rectify any issues or areas of concern. ☐ Page|8 Name: BSBMGT517 – Assessment Version: V.2019.1 Last Reviewed: January 2019 Page|8BSBMGT517 – Assessment To evaluate progress towards or achievement of the operational plan’s goals. ü The results of the comparison are trigger points for the activation of contingency plans. ☐ 19. Why is the cash flow budget an important monitoring and evaluation tool for operational plans? It evaluates the amount of cash and other funding used by the operational plan in the acquisition of all physical, human and financial resources. ☐ It monitors the viability of the plan’s outcomes against planned revenue and profits to ensure the business has sufficient cash on hand at any given time. ☐ It evaluates the flow of cash and other funding through all sources of revenue being used to fund the operational plan. ☐ It monitors the impact of the operational plan on the business’s cash flow to ensure they don’t get into financial difficulty. [Show More]

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