BCIS 3610 Basic Information Systems BCIS 3610 EXAM 1 QUESTIONS AND ANSWERS( COMPLETE SOLUTION)

BCIS 3610 EXAM 1 1) Collaboration occurs when a number of people . A) come together to perform tasks that are different B) work together to achieve a common goal C) perform independent tasks that are important D) work wi ...

BCIS 3610 EXAM 1 1) Collaboration occurs when a number of people . A) come together to perform tasks that are different B) work together to achieve a common goal C) perform independent tasks that are important D) work without having to critically analyze each other's work Page Ref: 33 AACSB: Use of Information Technology; Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 1 2) occurs when a group of people working together to achieve a common goal via a process of feedback and iteration. A) Systems thinking B) Collaboration C) Groupthink D) Experimentation Page Ref: 33 AACSB: Use of Information Technology; Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 1 3) Which of the following is a key difference between collaboration and cooperation? A) Unlike cooperation, collaboration occurs when a job has to be accomplished. B) Cooperation requires people to have a common goal, whereas collaboration occurs even without a common goal. C) People should work together to cooperate, whereas they need not work together to collaborate. D) Unlike cooperation, collaboration gives importance to iteration and feedback. Page Ref: 33 AACSB: Communication Abilities Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 1 4) A student team, which is assigned a term project, meets and divides the work into sections and then team members work independently on their individual pieces. An hour before the project is due the team members meet again to assemble their independent pieces into a whole. Which of the following is lacking in this activity? A) collaboration B) cooperation C) systems thinking D) interdependence Page Ref: 33 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 1 5) Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office. She reports observing a few critical omissions in his calls, a finding supported by recent customer surveys. Bryan feels that Andrea is just throwing her weight around. Which of the following is a valid observation of this scenario? A) Andrea failed to express an unpopular viewpoint. B) Bryan needs to learn to receive feedback. C) The office lacks a communication system. D) Bryan is self-managing and requires low supervision. Page Ref: 33 AACSB: Analytic Skills; Communication Abilities Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 1 6) Being is one of the most important characteristics of an effective collaborator. A) a well organized and popular person B) able to give negative feedback C) experienced in collaborating D) a dynamic and persuasive presenter Page Ref: 34 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 1 7) Which of the following is the most important trait that an effective collaborator should have? A) ability to identify and not raise unpopular viewpoints B) persuasive presentation skills C) willingness to enter into difficult conversations D) previous experience as a collaborator Page Ref: 34 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 1 8) Identify the least important characteristic for an effective collaborator. A) willingness to enter difficult conversations B) being an experienced businessperson C) showing ability to receive negative feedback D) being skillful at giving negative feedback Page Ref: 34 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 1 9) According to Hackman, which of the following is a primary criterion for judging team success? A) growth in team capability B) experience in collaborating C) ability to be dynamic D) availability of external help Page Ref: 36 Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 2 10) Which of the following is a primary purpose of collaboration? A) combining pieces of work B) becoming informed C) evaluating coworkers D) performing routine tasks Page Ref: 37 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 11) decisions are decisions that support day-to-day activities. A) Operational B) Tactical C) Strategic D) Managerial Page Ref: 38 AACSB: Use of Information Technology; Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 12) Kyra, a plant supervisor, orders 500 units of Type-2 steel beams for the coming month. In doing so, she has made a(n) decision. A) managerial B) tactical C) strategic D) operational Page Ref: 38 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 13) A decision is called an operational decision if it . A) is made by an individual rather than a group B) is made by managers C) involves allocation of resources D) concerns day-to-day activities Page Ref: 38 AACSB: Analytic Skills Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 14) Project leaders have to take decisions on the allocation and utilization of materials and labor. Such decisions are called decisions. A) operational B) top-level C) managerial D) strategic Page Ref: 38 AACSB: Analytic Skills Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 15) Departmental heads should determine the computer hardware and programs that are needed for their department. This is an example of a(n) decision. A) operational B) strategic C) procedural D) managerial Page Ref: 38 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 16) Managerial decisions in an organization concern . A) the utilization of resources B) broad organizational issues C) the day-to-day activities D) strategic decision making Page Ref: 38 AACSB: Use of Information Technology; Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 17) decisions are those that support broad-scope, organizational issues. A) Operational B) Strategic C) Mid-level D) Managerial Answer: B Page Ref: 38 Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 18) The directors of a company meet to decide if they should start a new product line or not. This is an example of a(n) decision. A) operational B) strategic C) managerial D) procedural Page Ref: 38 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 19) Which of the following is an example of a strategic decision? A) deciding to increase the salaries of a group of employees B) deciding to open a centralized distribution system C) deciding to increase the reorder quantity of raw materials D) deciding to give an employee certain tasks and responsibilities Page Ref: 38 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 20) Which of the following is a key difference between strategic decisions and managerial decisions? A) Strategic decisions deal with the allocation and utilization of resources, whereas managerial decisions deal with day-to-day activities. B) Managerial decisions concern organizational issues, whereas strategic decisions concern external issues. C) Managerial decisions concern allocation and utilization of resources, whereas strategic decisions concern organizational issues. D) Strategic decisions involve financial issues, whereas managerial decisions do not involve financial issues. Page Ref: 38 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 21) Identify a key difference between managerial decisions and operational decisions. A) Managerial decisions concern the allocation of resources, whereas operational decisions concern day-to-day activities. B) Managerial decisions are corporate decisions, whereas operational decisions concern the utilization of resources. C) Managerial decisions deal with the allocation of resources, whereas operational decisions deal with the utilization of resources. D) Operational decisions have broad scope, whereas the scope of managerial decisions is limited to day-to-day activities. Page Ref: 38 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 22) Using a standardized procedure to calculate the incentives of employees is an example of a(n) decision. A) sequential B) structured C) unstructured D) parallel Page Ref: 39 AACSB: Use of Information Technology Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 23) An organization uses a formula to compute the reorder quantity of an item in inventory. This is an example of a(n) decision process. A) structured B) organizational C) corporate D) strategic Page Ref: 39 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 24) A company's top managers meet to decide on a potential merger with one of its competitors. They discuss various aspects of the merger, such as business valuations and conducting due diligence. This is an example of decision making. A) asynchronous B) unstructured C) programmed D) operational Page Ref: 39 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 25) Which of the following questions is best answered through unstructured decision making? A) How many overtime hours should be used to fill this order? B) Should we continue to outsource our bookkeeping processes? C) What is the acceptable defect ratio for this product? D) When should the next batch be scheduled to reduce idle time? Page Ref: 39 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 26) Which of the following decisions is least likely to involve collaboration? A) How much of product A should be ordered from vendor B? B) What products should we include in the new product line? C) Should our company acquire company A? D) What type of relationship should the company maintain with company A? Page Ref: 39 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 27) Which of the following observations about the relationship between decision type and decision process is true? A) Managerial decisions tend to be highly structured, whereas operational decisions are unstructured. B) The higher levels of decision making are associated with unstructured decision processes. C) Higher-level organizational decisions should be highly structured. D) Need for collaboration is highly significant for lower-level, structured decisions. Page Ref: 39 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 28) The need for collaboration is greatest for decisions. A) operational B) procedural C) strategic D) managerial Page Ref: 39 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 29) decisions are the most structured and have very little need for collaboration. A) Operational B) Tactical C) Managerial D) Strategic Page Ref: 39 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 30) The fundamental purpose of the starting phase of a project is . A) accomplishing the project tasks effectively B) outlining the tasks to be accomplished C) managing tasks and budgets D) setting the ground rules for the collaboration Page Ref: 40 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 31) An organization defines the rules that govern a project that it needs to undertake and the people who should perform the tasks. The project is in the phase of project management. A) starting B) finalizing C) doing D) planning Page Ref: 40 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 32) The decision about team members' roles and authorities is made during the phase of a project. A) starting B) planning C) doing D) evaluating Page Ref: 40 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 33) The main purpose of the planning phase in a project is to . A) set up the project scope and initial budget B) accomplish the project tasks effectively C) determine who will do what and by when D) decide if the task status reporting process is needed or not Page Ref: 41 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 34) Which of the following tasks should be performed during the planning phase of project management? A) reporting project progress B) determining schedule C) performing project tasks D) preparing archival documents Page Ref: 41 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 35) A project manager defines the tasks that her team members have to perform and determines the schedule for carrying out each of the tasks. This project is in the phase of project management. A) planning B) starting C) doing D) finalizing Page Ref: 41 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 36) A project manager has to manage tasks and budgets and solve problems during the phase of project management. A) planning B) starting C) doing D) finalizing Page Ref: 41 AACSB: Analytic Skills Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 37) One of the procedures of a collaboration project is task status reporting. This is performed in the phase of the project. A) starting B) planning C) doing D) following Page Ref: 41 AACSB: Analytic Skills Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 38) Identify the project management phase in which the tasks of a project are performed. A) finalizing B) doing C) planning D) starting Page Ref: 41 AACSB: Analytic Skills Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 39) Project teams should document project results and learnings. Which of the following is the project management phase in which the teams perform this function? A) doing B) planning C) starting D) finalizing Page Ref: 41 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 3 40) Project data is data that is . A) part of the collaboration's work product B) used to manage a project C) used as a pointer to task data D) part of documents such as schedules and budgets Page Ref: 42 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 4 41) Project metadata is data that is . A) part of the collaboration's work product B) utilized to manage the project C) developed to design new offerings D) used in documents to describe recommended solutions Page Ref: 42 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 4 42) Which of the following is an example of project data? A) list of project tasks B) schedule C) budget D) design document Page Ref: 42 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 4 43) Which of the following collaboration activities is mainly concerned with content sharing rather than communication? A) promoting team growth B) feedback C) iteration D) increasing team satisfaction Page Ref: 42 AACSB: Analytic Skills Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 4 44) Which of the following information system requirements falls into the content sharing category? A) providing for team and member recognition B) tracking versions of many documents C) presenting intrateam learning D) offering easy-to-use multiparty communication Page Ref: 42 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 4 45) communication occurs within a team when all team members meet at the same time. A) Synchronous B) Sequential C) Virtual D) Unidirectional Page Ref: 43 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 5 46) Asynchronous communication occurs when team members . A) cannot arrive at a common consensus after discussions B) engage in conflicting discussions C) do not meet at the same time D) communicate in a sequential manner Page Ref: 43 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 5 47) The use of a conference call is an example of communication. A) sequential B) synchronous C) indirect D) unidirectional Page Ref: 44 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 5 48) Who is most likely to use asynchronous communication? A) members of a team who work in different time zones B) managers who work in the same office C) employees who work in an assembly line D) a group of directors who periodically meet for board meetings Page Ref: 44 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 5 49) Which of the following tools facilitates asynchronous communication? A) videoconferencing B) webinar C) discussion forum D) screen-sharing application Page Ref: 44 AACSB: Use of Information Technology; Communication Abilities Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 5 50) is a popular commercial webinar product used in virtual sales presentations. A) Microsoft SharePoint B) MS Office Web C) WebEx D) Google Drive Page Ref: 45 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 5 51) Which of the following is a reason why discussion forums are better than emails in asynchronous communication? A) They are best suited to transmit personalized information. B) They facilitate real-time communication between participants. C) They keep the discussion from getting off track. D) They ensure that all team members are involved in the discussion. Page Ref: 46 AACSB: Use of Information Technology; Communication Abilities Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 5 52) The term refers to a collaboration tool where team members can easily respond and the management can easily identify the people who have not responded to a request. A) discussion forums B) wikis C) webinars D) team surveys Page Ref: 46 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 5 53) Which of the following alternatives for sharing content provides version control? A) Windows Live SkyDrive B) Wikis C) Google Drive D) Microsoft SharePoint Page Ref: 47 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 6 54) Version-management systems . A) provide version control of documents B) track changes to shared documents C) allow checkout of documents before they are edited D) provide workflow control to manage the activities that are predefined by the group Page Ref: 50 AACSB: Use of Information Technology Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 6 55) Which of the following statements is true about working with Google Drive? A) Google accounts are not necessarily required to edit documents. B) Documents are stored on the user's computer. C) Users are not allowed to simultaneously see and edit documents. D) Google tracks document revisions, with brief summaries of changes made. Page Ref: 50 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 6 56) is a process that occurs when the collaboration tool limits, and sometimes even directs, user activity. A) Document monitoring B) Version control C) Document tracking D) Version management Page Ref: 50 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 6 57) With version-control systems, shared documents are placed into shared directories called . A) caches B) data cubes C) libraries D) data mines Page Ref: 53 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 6 58) Which of the following tools does not allow a document to be changed by other users while it is being worked on? A) Windows Live SkyDrive B) Wikis C) Microsoft SharePoint D) Google Drive Page Ref: 53 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 6 59) Which of the following is a comprehensive tool for content sharing? A) Skype B) SharePoint C) Google Drive D) Microsoft Lync Page Ref: 57 AACSB: Use of Information Technology Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 7 60) Which of the following is a feature of Microsoft Lync? A) multi-party text chat B) content management and control C) concurrent editing D) discussion forums Page Ref: 57 AACSB: Use of Information Technology Difficulty: Moderate Course LO: Explain how IS can enhance systems of collaboration and teamwork Chapter LO: 7 1) states that the number of transistors per square inch on an integrated chip doubles every 18 months. A) Nielsen's Law B) Faraday's Law C) Moore's Law D) Newton's Law Page Ref: 5 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 2) According to Moore's Law, the . A) price of integrated chips will increase once in eighteen months B) size of computing devices and integrated chips doubles every year C) number of transistors per square inch on an integrated chip doubles every 18 months D) size of computing devices and integrated chips reduce by fifty percent every year Page Ref: 5 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 3) Which of the following is a major implication of Moore's Law? A) Data processing activities have become complex and time consuming. B) Costs of computing and processing have increased. C) Physical size of integrated chips has increased. D) Costs of data communications and storage have become very low. Page Ref: 5 AACSB: Use of Information Technology Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 4) Which of the following ratios has fallen as a result of Moore's Law? A) price/performance B) output/price C) performance/input D) performance/output Page Ref: 6 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 5) Which of the following types of skills is most likely be outsourced to the lowest bidder? A) ability to experiment B) accounting skills C) ability to collaborate D) abstract reasoning skills Page Ref: 7 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 6) Which of the following is a nonroutine cognitive skill? A) computer programming skill B) marketing knowledge C) tax accounting skill D) systems thinking ability Page Ref: 7 AACSB: Analytic Skills Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 7) Kerin is a business student interning at Benson and Hodgson, a firm specializing in exports of sophisticated equipment to other countries. She finds that she is unable to create a representative chart depicting the relation between processes such as procurement, shipping, and billing. This indicates that she lacks skills. A) abstract reasoning B) collaborative C) experimental D) systems thinking Page Ref: 8 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 8) Abstract reasoning is the ability to . A) work with others when performing tasks B) make and manipulate models C) act quickly on a problem D) analyze and perform routine tasks Page Ref: 8 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 9) refers to the ability to model components and show how the components' inputs and outputs relate to one another. A) Abstract reasoning B) Systems thinking C) Dynamic correlation D) Operational logic Page Ref: 8 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 10) A manager will essentially require skills to clearly understand how the resources that his or her company uses are converted to desired outputs. A) collaboration B) experimentation C) interpersonal D) systems thinking Page Ref: 8 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 11) You constantly analyze your work in terms of the contribution that you make to the overall output of your organization. This shows your skill. A) collaboration B) experimentation C) systems thinking D) interpersonal Page Ref: 8 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 12) When presenting an idea to her colleagues, Marjorie failed to consider others' perspectives and got defensive when people asked her questions. This situation indicates that Majorie lacks skills. A) systems thinking B) collaboration C) abstract reasoning D) experimentation Page Ref: 8 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 13) is the activity of two or more people working together to achieve a common goal, result, or work product. A) Systems thinking B) Abstract reasoning C) Collaboration D) Experimentation Page Ref: 8 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 14) Edwin leads a team of fifteen programmers. He constantly changes the procedures that he uses to monitor, evaluate, and control the way his subordinates function. This shows his ability to . A) involve in systems thinking B) experiment C) make abstractions D) relate outputs and inputs Page Ref: 9 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 15) refers to making a reasoned analysis of an opportunity, envisioning potential solutions, evaluating those possibilities, and developing the most promising ones, consistent with the resources one has. A) Systems thinking B) Abstraction C) Collaboration D) Experimentation Page Ref: 9 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 16) Which of the following is an example of computer hardware? A) a computer monitor B) a browser C) a spreadsheet D) a user manual Page Ref: 10-11 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 2 17) The storage disk in your computer is an example of the systems. A) hardware B) software C) database D) procedure Page Ref: 10-11 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 2 18) An operating system like Windows or Linux is an example of the information system. A) software B) hardware C) data D) procedure Page Ref: 11 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 2 component of information component of an 19) Adobe Acrobat is an application that allows users to create and edit digital documents. Adobe Acrobat is an example of a . A) hardware B) procedure C) database D) software Page Ref: 11 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 2 20) A customer relationship management (CRM) system contains the names and phone numbers of customers. Such things stored in a CRM system are part of the component. A) software B) data C) procedure D) people Page Ref: 11 AACSB: Use of Information Technology; Analytic Skills Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 2 21) You follow certain steps to access the supplementary readings for a course when using your organization's library management system. These steps that you follow are examples of the component of an information system. A) procedure B) data C) software D) hardware Page Ref: 11 AACSB: Use of Information Technology; Analytic Skills Difficulty: Moderate Course LO: Describe the components of an information system (IS) Chapter LO: 2 22) The words that you type in an MS Word document is an example of . A) procedures B) data C) processes D) software Page Ref: 11 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 2 23) The five-component framework considers individuals who maintain the data and who support the networks of computers as components. A) procedural B) people C) data D) networking Page Ref: 11 AACSB: Use of Information Technology Difficulty: Moderate Course LO: Describe the components of an information system (IS) Chapter LO: 2 24) Business users who administer the development of information systems should . A) have the skills to be a programmer or a database designer B) take an active role in that system's development C) refrain from involving themselves in software development D) have a good understanding of programming concepts Page Ref: 11 AACSB: Use of Information Technology Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 2 25) According to the five-component model of information systems, the component functions as instructions for the people who use information systems. A) software B) data C) hardware D) procedure Page Ref: 12 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 3 26) The process of automation is a process of moving work from . A) processes to procedures B) actors to instructions C) instructions to actors D) human side to computer side Page Ref: 12-13 AACSB: Use of Information Technology Difficulty: Easy Course LO: Compare and contrast different methods for developing information systems Chapter LO: 3 27) Which of the following components in the five-component model of information systems is considered an actor? A) software B) hardware C) data D) procedure Page Ref: 13 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 3 28) The hardware components of an information system will act as a(n) . A) bridge between computer side and human side B) actor on the human side C) instruction on the computer side D) actor on the computer side Page Ref: 13 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 3 29) Your company uses a software tool to manage its supply chain. This software tool is an of your company's information system. A) instruction on the computer side B) actor on the human side C) instruction on the human side D) actor on the computer side Page Ref: 13 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 3 30) The component in the five-component model of information systems is considered a bridge that connects the computer side and the human side. A) software B) procedure C) data D) hardware Page Ref: 13 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 3 31) Which of the following components constitute the computer side of information systems? A) software and data B) data and hardware C) people and procedures D) hardware and software Page Ref: 13 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 3 32) Which of the following components constitute the human side of information systems? A) software and procedures B) data and people C) people and procedures D) hardware and people Page Ref: 13 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 3 33) Which of the following is a low-tech information system? A) an inventory tracking system that produces reports every 24 hours B) a file of email addresses stored in an email program C) a customer support system that keeps track of product issues D) a decision support system that analyzes multiple variables Page Ref: 13 AACSB: Use of Information Technology; Analytic Skills Difficulty: Moderate Course LO: Compare and contrast different methods for developing information systems Chapter LO: 3 34) Which of the following components of an information system is the easiest to change and causes the least amount of organizational disruption when changed? A) hardware B) software C) developer D) procedure Page Ref: 15 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 3 35) Drother Sports Inc. is a sports equipment provider that markets its products through a chain of retail outlets in three states. As part of its expansion strategy, the company decides to open outlets in six more states and decides to revise its existing business processes. According to the five-component model of information systems, which of the following processes will be the least disruptive to the organization? A) collecting demographic data from the new markets B) developing new CRM software for the existing and new outlets C) moving existing employees and hiring new employees D) buying and installing new computers in the new outlets Page Ref: 15 AACSB: Use of Information Technology; Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 3 36) Which of the following would be the most disruptive to an organization when implementing an information system? A) installing new hardware components B) creating new databases C) developing new programs D) changing reporting relationships Page Ref: 15 AACSB: Use of Information Technology Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 3 37) It is generally more difficult to make changes to the of an information system than to the database itself. A) software B) hardware C) programs D) procedures Page Ref: 15 AACSB: Use of Information Technology Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 3 38) Glazer & Hicks is a firm that offers enterprise software solutions to independent retailers. The firm recently bagged a contract from a major national retail chain to develop and implement proprietary software that tracks inventory, restocking, and supplier information. Which of the following actions will be most difficult to perform when implementing the new information system? A) upgrading the computer systems used by the retail chain B) writing the programs for creating the software C) changing the structure of existing databases that reflect supplier and customer data D) training the employees to use and manage the new system Page Ref: 15 AACSB: Use of Information Technology; Analytic Skills Difficulty: Hard Course LO: Discuss the key issues involved in managing the components of IT infrastructure Chapter LO: 3 39) Identify how information technology differs from information systems. A) You can buy information technology, but not information systems. B) People are an important component of information technology, but not of information systems. C) Information systems form a subset of information technology. D) Unlike information systems, information technology is used for producing information. Page Ref: 15 AACSB: Use of Information Technology Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 4 40) Which of the following is a component of an information system, but not of information technology? A) hardware B) data C) people D) software Page Ref: 15 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 4 41) Which of the following statements regarding information technology (IT) is true? A) Information technology (IT) refers to the products, methods, inventions, and standards that are used for the purpose of producing information. B) Information technology is an umbrella term that covers information systems and the products, methods, inventions, and standards used to produce information. C) Information technology and information systems are synonymous with each other and can be used interchangeably. D) Information technology is an assembly of hardware, software, data, procedures, and people that produces information. Page Ref: 15 AACSB: Use of Information Technology Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 4 42) Which of the following is considered information rather than mere data? A) a list of property prices in a neighborhood B) the return on investment of an advertising campaign C) the total number of students in a school D) the price of a company's shares on a given day Page Ref: 16 AACSB: Analytic Skills Difficulty: Moderate Course LO: Describe the components of an information system (IS) Chapter LO: 5 43) Which of the following is a common description of information? A) collection of unprocessed data B) unbiased, non-contextual data C) knowledge derived from data D) list of recorded facts or figures Page Ref: 16 AACSB: Analytic Skills Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 5 44) Which of the following is the best description of data? A) information presented in a meaningful context B) unbiased information C) recorded facts or figures D) knowledge derived from facts or figures Page Ref: 16 AACSB: Analytic Skills Difficulty: Easy Course LO: Describe the components of an information system (IS) Chapter LO: 5 45) You have a spreadsheet that provides the airfares to different cities from New York. If this is used to make a decision, it will be considered as . A) knowledge B) data C) information D) interpretation Answer: B Page Ref: 16 AACSB: Analytic Skills Difficulty: Moderate Course LO: Describe the components of an information system (IS) Chapter LO: 5 46) Which of the following is a critical characteristic of good information? A) abundance of details B) accuracy C) low cost D) ease of creation Page Ref: 17 AACSB: Use of Information Technology Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 6 47) You are the production manager at a cola manufacturer's bottling plant. You receive a report that contains the list of raw materials stored in the warehouse. You find that the list includes items that are not present in the warehouse. The list that you received would qualify as bad information because it is . A) inaccurate B) late C) voluminous D) too narrow in scope Page Ref: 17 AACSB: Analytic Skills Difficulty: Moderate Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 6 48) Which of the following statements is true of good information? A) Good information should go well beyond the scope of the purpose for which it is generated. B) Information should be relevant to the subject and not to the context. C) Good information should be based on correct and complete data. D) Good information is recovered from sources of information that provide information for free. Page Ref: 17 AACSB: Use of Information Technology Difficulty: Moderate Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 6 49) The CEO of an organization asks the human resources manager to send information about the rate of employee turnover in the organization for the last quarter. The manager sends the salary details of new hires during this period. This information is likely to be of little use to the CEO because it is . A) inaccurate B) not timely C) irrelevant D) too expensive Page Ref: 20 AACSB: Analytic Skills Difficulty: Moderate Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 6 50) The CEO of a large company asks the sales manager to report the sales figures of the previous quarter. The manager immediately sends her the details of each invoice drawn up in the previous quarter. This information is not good because it is . A) too narrow in scope B) inaccurate C) not timely D) more than what is required Page Ref: 20 AACSB: Analytic Skills Difficulty: Moderate Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 6 51) Good information must be . A) inexpensive B) relevant C) widely available D) voluminous Page Ref: 20 AACSB: Analytic Skills Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 6 52) You are looking to buy a home that costs less than $700,000, but your real estate agent keeps sending you fliers for homes that cost $1,000,000 or more. This information is likely to be useless because it is . A) inaccurate B) late C) irrelevant D) not reliable Page Ref: 20 AACSB: Analytic Skills Difficulty: Moderate Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 6 53) Information is considered to be inefficient if . A) its level of accuracy is too high B) it is availed ahead of time C) it is just barely sufficient D) it is irrelevant to the subject Page Ref: 20 AACSB: Analytic Skills Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 6 54) Which of the following is the least critical aspect of good information? A) data accuracy B) timeliness of data C) additional data D) relevance of data Page Ref: 20 AACSB: Use of Information Technology Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 6 55) You ask your secretary to send information on the meetings that you need to attend in the month. He provides you the details immediately, but he leaves out certain additional details that he deems to be surplus to your requirements. Judge your secretary's action. A) The information that your secretary provided was partly good as it was timely, but insufficient. B) The secretary provided adequate and timely information, but the information did not add value to you. C) The information that your secretary gave will be considered as good information. D) The information that you obtained through the secretary was not timely and worth its cost. Page Ref: 20 AACSB: Analytic Skills Difficulty: Hard Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 6 56) Which of the following is true about the quality of information? A) Information should be just barely sufficient for its purpose. B) There is no such thing as bad information. C) Information needs to be relevant to the subject, not to the context. D) The more information you receive, the less you can afford to ignore. Page Ref: 20 AACSB: Analytic Skills Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 6 57) Which among the following is the most appropriate technique for creating memorable, strong passwords? A) base your password on the first letters of the words in a phrase B) use your favorite foreign words C) use dictionary words or phrases as passwords D) use a collection of randomly picked letters, numbers, and special characters Page Ref: 24 AACSB: Use of Information Technology Difficulty: Moderate Course LO: Describe different methods of managing IS security Chapter LO: 7 58) Vera wants to create a password. Which of the following is the strongest password that she can use? A) Vera@123 B) Vera@Vera C) NewYork56$ D) NOOCSmyPw$42 Page Ref: 24 AACSB: Use of Information Technology Difficulty: Moderate Course LO: Describe different methods of managing IS security Chapter LO: 7 59) Which of the following is a valid guideline for maintaining good password etiquette? A) Write down your password in an accessible location. B) Never ask someone else for their password. C) Give your password to your coworkers if you anticipate that they may need it in your absence. D) Share your password with the IT staff in your organization. Page Ref: 24 AACSB: Use of Information Technology Difficulty: Easy Course LO: Discuss the ethical and social issues raised by the use of information systems Chapter LO: 7 60) As the IT manager of your organization, you need to use a coworker's account to access some information. In keeping with password etiquette, how would you go about getting his password? A) You ask the coworker to type in the password where required, while you look away. B) You explain the urgency of the situation and ask the coworker to send you the password through email. C) You submit a formal letter to your coworker's manager, explaining the situation and requesting that the password be sent to you. D) You try out various combinations to see if you can guess your coworker's password. Page Ref: 25 AACSB: Use of Information Technology; Analytic Skills Difficulty: Moderate Course LO: Discuss the ethical and social issues raised by the use of information systems Chapter LO: 7 1) Which of the following factors determines the structure, features, and functions of an information system used in a company? A) the competitive strategy B) the value of its brands C) the size of the company D) the technology used by competitors Page Ref: 73 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 1 2) Porter's five forces model is used to assess . A) industry structure B) market share C) internal competition D) lifecycles of products Page Ref: 74 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 2 3) According to Porter's five forces model, which of the following firms would be least affected by the threat of substitutes? A) a used car dealership in New York B) a convenience store that sells retail products C) a firm that sells the only drug for a disease D) corner latte shops in Atlanta Page Ref: 74 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 2 4) According to Porter's five forces model, which of the following would be most affected by the threat of substitutes? A) Microsoft Windows OS B) Boeing jets C) Southwest Airlines D) Google Adwords Page Ref: 74 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 2 5) According to Porter's five forces model, in which of the following situations would the suppliers have the highest bargaining power? A) a single vendor providing raw materials to many department stores B) a fashion outlet catering to a niche market C) a bank liquidating during a fire sale D) a large retailer buying goods from many small suppliers Page Ref: 74 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 2 6) According to Porter's five forces model, in which of the following examples would rivalry be considered as a weak force affecting the market? A) military services B) used car dealers C) book sellers D) packaged food manufacturers Page Ref: 74 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 2 7) A new drug that has shown promise in curing lung cancer has been discovered by a famous chemical laboratory. This is the only drug effective for treatment of this disease. The laboratory obtains a patent for the product and decides to sell it. This situation is characterized by . A) low threat of substitutions B) high bargaining power of customers C) high threat of new entrants D) low bargaining power of suppliers Page Ref: 74 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 2 8) A group of grain farmers in a surplus year will have reduced . A) bargaining power B) threat of substitutes C) risk of rivalry D) threat of new entrants Page Ref: 74 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 2 9) Bargaining power of customers is likely to be the highest for markets involving . A) public transportation B) industrial products C) patented drugs D) luxury goods Page Ref: 74 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 2 10) The automobile industry is characterized by many manufacturers and intense competition among them. This statement illustrates . A) low threat of substitutions B) high bargaining power of suppliers C) high levels of rivalry D) low bargaining power of customers Page Ref: 74 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 2 11) ABC Motors is the largest manufacturer of cars. The company purchases raw materials from many small-sized sellers across the globe. In this case, ABC Motors is characterized by . A) very low threat of substitute products B) high bargaining power over its suppliers C) very low threat of new entrants to market D) very high bargaining power over its customers Page Ref: 74 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 2 12) N-joi Ice Cream recently faced competition against their flagship brand of "black currant ice cream." The competitor made significant in-roads into this market by offering three varieties of "black currant ice cream." N-joi decided to counter this threat by introducing five new varieties of ice creams. Which competitive strategy is N-joi implementing? A) cost leadership B) product differentiation C) cost differentiation in the segment D) service focus Page Ref: 75 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 3 13) An automobile company decides to improve the quality of all its products and bring more variety into its product line. The company has decided to adopt . A) focused cost-leadership B) industry-wide differentiation C) industry-wide cost leadership D) focused differentiation Page Ref: 75 AACSB: Analytic Skills Difficulty: Hard Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 3 14) Focused differentiation occurs when . A) a better product is provided within an industry segment B) there is limited competition in an industry C) the customers are highly price sensitive D) product quality improves across an entire industry Page Ref: 75 AACSB: Communication Abilities Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 3 15) Focused cost leadership is observed when a product has the lowest cost . A) within an industry segment B) across the product range offered by a company C) within an industry D) within the supply chain of a company Page Ref: 75 AACSB: Communication Abilities Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 3 16) The difference between the value that an activity generates and the cost of the activity is called the . A) margin B) turnover C) revenue D) value-addition Page Ref: 78 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 17) Porter defined value as the . A) amount of money that a customer is willing to pay for an offering B) extent of after-sale service provided to customers C) perceived satisfaction of the customers and sellers after a transaction D) actual money exchanged in return of a product/service Page Ref: 78 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 18) Identify the activity in the value chain that involves receiving and handling of raw materials and other inputs to the product. A) inbound logistics B) procurement C) operations D) outbound logistics Page Ref: 78 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 19) The difference between the total value added and the total costs incurred is called the of the value chain. A) actual value B) total margin C) gross revenue D) gross turnover Page Ref: 78 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 20) A retail marketing company sells such products as agricultural produce and consumer products. The company procures materials from farmers and local producers. This process of obtaining the inputs needed for a business is called . A) outbound logistics B) inbound logistics C) operations D) internal marketing Page Ref: 79 AACSB: Analytic Skills Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 21) Which of the following value chain activities involves transforming raw materials into a finished product or service? A) operations B) inbound logistics C) marketing D) maintenance Page Ref: 79 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 22) Which of the following value chain activities involves collecting, storing, and physically distributing the product to buyers? A) inbound logistics B) operations C) customer service D) outbound logistics Page Ref: 79 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 23) Which of the following value chain activities involves inducing buyers to purchase a product and providing a means for them to do so? A) inbound logistics B) operations C) sales and marketing D) outbound logistics Page Ref: 79 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 24) Which of the following value chain activities involves assisting users with handling of the products after sale, thus maintaining and enhancing the products' value? A) inbound logistics B) customer service C) operations D) outbound logistics Page Ref: 79 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 25) Which of the following is a primary activity in the value chain? A) receiving and disseminating inputs to the product B) negotiating prices with vendors C) finding suitable vendors to supply raw materials D) setting up contractual arrangements with various suppliers Page Ref: 79 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 26) Mae manages delivery at a custom-kitchen outlet. Based on her customer's feedback, she contacts Gem Cabinets and places an order for a full-motion wall mount. Which of the following primary activities is Mae performing here? A) inbound logistics B) operations C) customer service D) marketing Page Ref: 79 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 27) Lynn, the manager of a transportation company, is going through this week's delivery schedule. She calls her team and assigns territories for each executive. She contacts the fleet supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn executing? A) inbound logistics B) marketing C) customer service D) outbound logistics Page Ref: 79 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 28) Which of the following is a support activity in the value chain? A) receiving inputs to operationalize the production B) distributing the products to retailers or buyers directly C) assisting customers in using the product or service D) setting up contractual arrangements for procurement Page Ref: 79 AACSB: Analytic Skills Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 29) Which of the following is considered a support activity in the value chain of a business? A) operations B) customer service C) contract negotiation D) marketing Page Ref: 79 AACSB: Communication Abilities Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 30) According to Porter's model of business activities, interactions across value activities are called . A) support activities B) models C) linkages D) cross-functionalities Page Ref: 80 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 31) Which of the following statements is consistent with the central idea of business process design? A) Technology should be used to supplement the existing value chain. B) Business processes should not focus on the core competencies of organizations. C) Organizations should create new business processes rather than improve existing systems. D) Technology should be used to modify and improve standard business processes. Page Ref: 80 AACSB: Communication Abilities Difficulty: Moderate Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 32) argues that firms should create new, more efficient business processes that integrate the activities of all departments involved in a value chain. A) Internal supply chain design B) Product differentiation model C) Market differentiation model D) Business process design Page Ref: 80 AACSB: Communication Abilities Difficulty: Easy Course LO: Explain how IS can be used to gain and sustain competitive advantage Chapter LO: 4 33) A(n) is a network of activities that generate value by transforming inputs into outputs. A) business process B) competitive strategy C) linkage D) information system Page Ref: 80 AACSB: Communication Abilities Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 5 34) The cost of the business process is the sum of the cost of the inputs and the . A) cost of the activities B) cost of the outputs C) value of the outputs D) value of the products Page Ref: 80 AACSB: Communication Abilities Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 5 35) A is a collection of something, such as data and raw materials. A) value chain B) cache C) linkage D) repository Page Ref: 80 AACSB: Communication Abilities Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 5 36) A database is an example of a . A) repository B) procedure C) linkage D) value chain Page Ref: 80 AACSB: Use of Information Technology Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 5 37) In a manufacturing business, the transforms finished goods into cash. A) inbound operation B) manufacturing process C) sales process D) inbound logistic Page Ref: 80 AACSB: Communication Abilities Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 5 38) Material ordering is a part of . A) outbound logistics B) marketing C) operations D) inbound logistics Page Ref: 81 AACSB: Analytic Skills Difficulty: Moderate Course LO: Discuss the role of information systems in supporting business processes Chapter LO: 5 39) Which of the following statements is true of business process designs? A) Most process designs require people to work in new ways. B) Business process designs do not inv