Midterm Exam Study Guide
Ch. 1-3, 6, 8-13
KEY CONCEPTS
Course Objective 1: Historical development of communication as an organizational
process (Chapter 1?)
1. The evolution of communication and its role in organiza
...
Midterm Exam Study Guide
Ch. 1-3, 6, 8-13
KEY CONCEPTS
Course Objective 1: Historical development of communication as an organizational
process (Chapter 1?)
1. The evolution of communication and its role in organizations (pg. 3-12)
o Written record, one way communication (hierarchy), closer managers could
communicate, don’t skip ranks. (Pg. 4 chart)
2. How manager’s communication behavior has changed over the last century
o Changing values, culture, different diversity type. (Pg. 13-17)
o Different situations require different type of communication. Contingency
approach (pg. 12). Business ethics (pg. 19).
3. Changes in communication complexity, formality, and channels through
organizational growth over time
o (Maybe Ch. 2)
Course Objective 2: Managerial communication as a component of organizational
communication
1. Applying the strategic “onion” approach to organizational communications
a. Three layers of onion communication (starts on pg. 29)
2. Evaluating the role a manager’s communication may play in subordinate behavior
a. Employees are able to effectively communicate with one another and with
management through good communication channels.
b. When communication issues arise, it’s the manager’s job to intervene and mediate
a resolution. Different communications styles of individual employees. Manager
is charged with helping employees develop their communication skills through
training).
3. The five levels of communication and the types of activities that fall into each level
a. 5 levels of managerial communication [intrapersonal, interpersonal, group,
organizational, intercultural (pg. 28)].
Course Objective 3: Problem solving, conflict management, and negotiation (Chapter 12)
1. Evaluate and recommend solutions to scenarios involving conflicts over job duties
a. Identify the issue, provide training, maintain open communication, improve
teamwork.
2. Effective strategies to managing conflict based on differences in perception
a. Pg. 338
3. Effective communication strategy in a salary negotiation scenario (Ch. 13)
a. Chart on pg. 360.
b. Co
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