Business Administration > Research Paper > Capella UniversityFPX 5016MBA-FPX5016_Assessment 1-Attempt 1. (All)
Capella UniversityFPX 5016MBA-FPX5016_Assessment 1-Attempt 1.
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Overview Wild Dog Company is a locally owned company with one location. The business is a business-to-consumer company and serves espresso products and offers a small breakfast, lunch and limited ... evening menu. The business is doing well and wishes to expand, but before doing so, they need to refine and document the espresso beverage preparation process to ensure consistency. A business with talented and motivated employees cannot gain competitive advantage with a faulty process (Krajewski, Malhotra & Pitzman, 2019). A process flow chart, procedure and purpose will be presented as well as metrics to measure the success of the process. Process Improvement Plan/Flow Chart An official reference document for employees to refer to will ensure consistent operations and results. Wild Dog Company can create value by aligning their processes with their overall Vision statement. Diagram 1 shows the proposed flow chart for the process of taking a beverage order to handing the beverage to the customer [Show More]
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