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PENN FOSTER EXAM QUESTIONS

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PENN FOSTER EXAM QUESTIONS Margaret, a new manager at The Royal Deli, has been asked to focus on the competitive environment of the organization. Which of these factors is among those that Margaret ... should focus on? A. Demographics B. Government policies C. Suppliers D. Technology 2. In an attempt to improve customer service, Cobalt Toys Inc. decided to assign a team to investigate the kinds of services offered by competing companies. The team discovered that a smaller company, Nuance Games Corp., seemed to have outstanding customer service. The team then determined the major differences between the two companies and developed a plan to incorporate the best elements of Nuance Games into Cobalt Toys. Which of the following is being implemented by Cobalt Toys? A. Cooperative action B. Benchmarking C. Strategic maneuvering D. Environmental dynamism 3. Which of the following best describes management? A. The method of executing, responding, and delivering results in a fast and timely manner B. The technique of keeping costs low enough so the company can realize profits and price its products at levels that are attractive to consumers C. The introduction of new goods and services D. The process of working with people and resources to accomplish organizational goals 4. Why is Taylor’s theory criticized? A. Because it was too simplistic to be applicable to the real world B. Because it ignored job-related social and psychological factors by emphasizing only money as a worker incentive C. Because it was vested in too many people D. Because it treated the principles as universal truths for management 5. According to Abraham Maslow, the most advanced human need is for A. safety. B. self-actualization. C. esteem. D. love or belonging. [Show More]

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