9 questions were answered correctly.
8 questions were answered incorrectly.
1
Which of the following statements about virtual communication is
true?
Virtual communication eliminates the risk of misunderstandings.
...
9 questions were answered correctly.
8 questions were answered incorrectly.
1
Which of the following statements about virtual communication is
true?
Virtual communication eliminates the risk of misunderstandings.
Virtual communication is effective for recurring meetings when the
team is geographically separated.
Virtual communication is best used for recapping processes.
Virtual communication decreases the speed of collaboration.
RATIONALE
Virtual communication is, in fact, effective for recurring meetings when the
team is geographically separated. This is because virtual communication
methods, such as teleconferencing and video chat, allow team members in
different locations and time zones to meet as a group.
The other three statements are false. Virtual communication is not best for
recapping processes. Written communication is better for this purpose
because it provides documentation of the processes that can be referenced if
needed.
Virtual communication does not decrease the speed of collaboration; rather,
this speed is increased because there is a sense of in-person exchange.
Virtual communication does not eliminate the risk of misunderstandings. It is
impossible to eliminate this risk entirely in any type of communication, but
virtual communication is prone to technical interruptions or difficulties that
can cause misunderstandings.
CONCEPT
The Communication Process: Methods of Communication
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2
Psychologist Albert Mehrabian estimated that _______ account(s) for
approximately one-third of communication.
culture
tone of voice
chosen words
body language
RATIONALE
In his research, Albert Mehrabian indicated that body language accounts for
55% of our communication, our tone of voice accounts for 38%, and our
verbal accounts for only 7%. Therefore, the correct answer is tone of voice.
CONCEPT
Components of Communication: Verbal, Nonverbal, and Written
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3
Josiah's team missed a crucial deadline and lost a major client due to poor
communication. As a result, his team is experiencing trust issues. Josiah is
looking for ways to improve trust across the team as a whole and has
generated a few ideas.
Which of the following is likely to increase trust?
Josiah has individual check-ins with a select few team members to
provide feedback.
Josiah creates a poster board with team goals, indicating the roles of
each team member.
Josiah limits meeting frequency in order to reduce the opportunity for
conflict and dissent.
Josiah plans to host a lunch for the team leaders in the department.
RATIONALE
"Josiah creates a poster board with team goals, indicating the roles of each
team member" is the correct answer because this action is likely to increase
trust. Creating a poster board with the team's goals and individual
roles helps team members understand what they are accountable for.
The other examples are unlikely to increase trust. Rather than limiting
meetings with team members, a manager should hold frequent meetings to
discuss issues, obstacles, status, and feedback to reduce uncertainty.
Having individual check-ins with his team members to provide feedback
ensures that any critical feedback is shared privately and that team
members have the opportunity to ask questions; check-ins should happen
with all team members, not just a select few.
A lunch that is just for team leaders will likely decrease morale, as team
members will not feel valued.
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