Milestone 1:
1. Select the statement that best describes the recommended approach for developing
team goals: Team goals should be developed collectively by the team as a whole in order
to ensure team support for the g
...
Milestone 1:
1. Select the statement that best describes the recommended approach for developing
team goals: Team goals should be developed collectively by the team as a whole in order
to ensure team support for the goals.
2. Annie is continually turning projects in late because she is a perfectionist and spends a
lot of time checking every last detail. Her boss puts up with it because she does a great
job, but he is constantly asking her to work on her time management. Annie has just
received a new project with a really tight deadline, and her boss made it clear that being
late would be unacceptable. What approach should Annie implement to improve her
efficiency on this project: Annie should be honest about any tasks that may not be a
good fit for her, as there may be a colleague who is able to help.
3. Cynthia is pleased to see that her team has begun to function more like a unit; the
members have all agreed on the goal of the project and are ready to move forward.
Cynthia’s team is currently in which phase of team development: Norming.
4. Which of the following scenarios demonstrates an effective method of dealing with
ambiguity: Lindsay evaluates all possible options before determining how to proceed.
5. Which of the following is NOT a core characteristic of high performing teams: Shared
personal interests.
6. Psychologist Albert Mehrabian studies the relative significance of different components
in interpersonal communications. According to Mehrabian’s research, which element has
the greatest impact on communication: The body language of the speaker.
7. Which of the following would be a side effect of unclear roles and responsibilities: Tom
explains to his manager that Irene has been starting to take on aspects of Tom’s role in
meetings, leading the discussion on topics that Tom feels are his responsibility.
8. Which of the following is an example of a monetary reward: an Amazon Gift Card
9. Which of the following statements about virtual communication is true: Virtual
communication is effective for recurring meetings when the team is geographically
separated.
10. Josiah's team missed a crucial deadline and lost a major client due to poor
communication. As a result, his team is experiencing trust issues. Josiah is looking for
ways to improve trust across the team as a whole and has generated a few ideas. All of
the following are likely to increase trust EXCEPT: Josiah limits meeting frequency in order
to reduce the opportunity for conflict and dissent.
11. Violet is putting together a cross-functional team to do a high-level analysis of the
organizational structure. She explains to a colleague why she wants to create a team that
is diverse in a variety of ways. Which of the following is a direct benefit of a diverse
team: Better conflict resolution skills.
12. Which of the following statements best describes “flexibility” as it relates to effective
teams: The ability to handle change well.
13. Maryanne worked as a cashier at a small grocery store. One morning, her boss asked her
to count stock and place orders with vendors, because the employee who normally did
these jobs was out sick. Maryanne was able to fill this role with ease because her boss
had taken the time to teach her these skills. This scenario demonstrates the benefit of
__________: Cross Training.
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14. Which of the following is NOT an example of contextual meaning: Mei-Ling twirled
around in the twelfth wedding dress that she had tried on that day. Her sister, who was
there to help her choose a dress, made a face and gave her a one word appraisal:
"Scrawny." Mei-Ling knew that her sister didn't like the dress, since "scrawny" means the
same thing as "thin" or "slim" but it has a more negative feel to it.
15. Zola and her team of servers at a local restaurant met to determine what their goals
should be for the summer. Here is one of the goals that they created, "In the next 90
days, the serving team will make the restaurant a happier place by responding rapidly to
all customer needs, including clearing away dishes, filling water glasses, and delivering
food in a timely manner." Which SMART component is missing from this goal: The goal is
not measurable.
16. Which of the following is an example of an external filter in communication: Ryan told
Anna to meet at the restaurant at 5, but due to static on the call, Anna heard 9 instead.
17. Which scenario demonstrates a potential benefit of ambiguity: When considering
potential solutions, Drew learns to trust his own instincts and those of his teammates
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