Sarah was frustrated with her supervisor, and was not motivated to do her job. She felt that her coworkers were treated better than she was, even though she worked long hours and met her performance goals.
Which of the
...
Sarah was frustrated with her supervisor, and was not motivated to do her job. She felt that her coworkers were treated better than she was, even though she worked long hours and met her performance goals.
Which of the motivation theories below explains Sarah's lack of motivation?
•
Management by Objectives
•
Equity Theory
•
Goal-Setting Theory
•
Expectancy Theory
2
Which of the following is an advantage of a flat organization structure?
•
Narrow span of managerial control
•
Increased specialization of roles
•
Obvious lines of responsibility
•
Increased level of employee involvement
3
Jenny is a high school senior who wants to someday be a lawyer.
Which of the following is an intermediate goal?
•
Jenny hopes to someday become a federal judge.
•
Jenny hopes to attend law school at a top-rated university after finishing a Bachelor's of Arts in philosophy.
•
Jenny hopes to major in philosophy at a private university next fall.
•
Jenny hopes to earn her Bachelor's degree and be admitted to law school.
4
Connor gave one of his employees a poor rating on a performance appraisal. The employee met all of her listed goals, but Connor felt she did not interact well enough with her team members.
Which of the following does this scenario describe?
•
Error due to flawed objective measures
•
Error due to gender bias
•
Error due to recency effect
•
Error due to unequal emphasis
5
Which of the following is true regarding turnover management within an organization?
•
It may include internal promotions within an organization.
•
It is driven by the results of performance appraisals.
•
It deals only with the loss of current employees.
•
It can be reduced by decreasing employee compensation.
6
Which of the motivational theories below proposes that workplace conditions and individual motivation factors both impact the satisfaction of employees?
•
Two Factor Theory
•
Theory X and Theory Y
•
Hawthorne Effect
•
Classical Theory & Scientific Management
7
As a supervisor, Paula promoted a team atmosphere. She believed good ideas came from increased collaboration, and she looked for opportunities for her employees to build trust amongst each other.
Which of the personality traits below does Paula demonstrate?
•
Low neuroticism
•
High extroversion
•
Low conscientiousness
•
High agreeableness
8
A company created a web page employees can use to access specific internal systems and processes of the organization, such as payroll and time management.
Which of the virtual options below does this scenario describe?
•
Extranet
•
LAN
•
Intranet
•
WAN
9
Jane, who managed a regional team of salespeople, prioritized her activities in order to prepare for the weekly sales meeting with her staff. She then set the meeting day and time according to when the staff were scheduled to be in the office.
Which management skill below did Jane demonstrate?
•
Conceptual
•
Human relations
•
Time management
•
Decision making
10
Sebastian required his employees to work overtime to meet a deadline on a project. The following week, he gave each employee a gift card to a local restaurant.
Which type of reinforcement below does this scenario illustrate?
•
Negative reinforcement
•
Positive punishment
•
Negative punishment
•
Positive reinforcement
11
Gail oversaw all international operations for a multinational food production company.
What type of manager below would Gail likely be considered?
•
First line manager
•
Top manager
•
Financial manager
•
Middle manager
12
Which of the following describes a functional strategy?
•
The upper management of a technology company determined the company needed to focus on building a social media presence.
•
The marketing and information managers of a technology company decided to develop a new app to keep up with competitors.
•
The programming department of a technology company decided to hire people with social media and web development skills for its new project.
•
The upper management of a technology company focused efforts on increasing revenue by expanding its product offerings.
13
An employee intentionally enters inaccurate information into her company’s database to deliberately get back at her employer.
Which type of technology risk below does this illustrate?
•
Protecting data
•
Misusing data
•
Updating systems
•
Technology usage
14
An employee reported a safety violation at her workplace. Her supervisor tried to force the employee to quit by reducing her work hours and cutting wages.
Which form of discrimination below does this scenario illustrate?
•
Hostile work environment
•
Sexual harassment
•
Quid pro quo
•
Age discrimination
15
Dina managed the development of a new training program at her company. She determined the goals for the training as well as planned the tasks needed to create the training course.
What step of those below will Dina perform next in the management process?
•
Evaluate the results
•
Lead the team
•
Control the work
•
Organize the activities
16
An international company organized its departments to handle client information based on whether the clients were international, domestic, wholesale or retail.
Which type of departmentalization below does this demonstrate?
•
Geographic
•
Process
•
Product
•
Customer
17
Which of the following is a disadvantage to relying on information provided by an applicant's references?
•
Applicants are known to provide inaccurate contact information for references.
•
References seldom discuss an applicant's communication skills.
•
References are often difficult to contact and engage in conversation.
•
Applicants usually list only positive references rather than negative references.
18
Which of the following is defined as the commonly held beliefs, ideals and values within an organization?
•
Management style
•
Corporate culture
•
Motivation factors
•
Mission statement
19
Which of the following is NOT a benefit to increasing the diversity of an organization's workforce?
•
Making accommodations for numerous diverse groups
•
Variety of perspectives on projects
•
Hiring pool of potential employees increases
•
Recognizing and appreciating the diversity of opinions
20
Which of the following would NOT be considered a type of incentive program?
•
Offering employees a yearly bonus
•
Providing a profit-sharing program
•
Paying employees for performance
•
Providing continuing education courses
21
As the human resource manager, Karen worked with the finance manager to advise him on the steps to follow in terminating a poorly performing employee.
Which phase of Human Resource Management below does this scenario describe?
•
Recruiting
•
Acquiring
•
Maintaining
•
Developing
22
Preston was assigned a project by his supervisor. He was already overloaded with work, but he decided to do it himself rather than giving some of the tasks to his employees. He did not want his supervisor to realize his staff could handle the same level of tasks as he could.
Which of the following is true about Preston's delegation efforts?
•
Preston delegated ineffectively since he feared his employees were unqualified.
•
Preston delegated effectively since he trusted his people enough to give them control.
•
Preston delegated effectively since he trusted his people to perform well on tasks.
•
Preston delegated ineffectively since he feared his employees might outperform him.
23
Matt was the marketing manager for a sports team. He made choices based on his own ideas and judgments and rarely accepted advice from his staff.
Which style of management below does Matt use?
•
Free rein style
•
Autocratic style
•
Democratic style
•
Contingency approach
24
A group of employees met with the management of a company. The two groups negotiated to determine the terms and conditions of employment at the company.
Which of the following is the process described in the scenario?
•
Grievance filing
•
Mediation
•
Arbitration
•
Collective bargaining
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