Developing Management Skills
Brief Table of Contents
Contents
Preface
Mylab Management Suggested Activities
Detailed Chapter By Chapter Changes
Tips for Getting the Most Out of This Course
Instructor Resource Cent
...
Developing Management Skills
Brief Table of Contents
Contents
Preface
Mylab Management Suggested Activities
Detailed Chapter By Chapter Changes
Tips for Getting the Most Out of This Course
Instructor Resource Center
Introduction The Critical Role of Management Skills
Learning Objectives
Management Concepts
Supplementary material
Scoring Key and Comparison Data
Introduction
The Critical Role of Management Skills
The Importance of Competent Managers
The Skills of Effective Managers
What Are Management Skills?
Improving Management Skills
An Approach to Skill Development
Leadership and Management
Contents of the Book
Organization of the Book
Diversity and Individual Differences
Summary
Supplementary Material Diagnostic Survey and Exercises
Personal Assessment of Management Skills (PAMS)
Rating Scale
In regard to my level of self-knowledge:
When faced with stressful or time-pressured situations:
When I approach a typical, routine problem:
When faced with a complex or difficult problem that does not have an easy solution:
When trying to foster more creativity and innovation among those with whom I work:
In situations where I have to provide negative feedback or offer corrective advice:
In a situation where it is important to obtain more power:
When another person needs to be motivated:
When I see someone doing something that needs correcting:
When someone complains about something I’ve done:
When two people are in conflict and I am the mediator:
In situations where I have an opportunity to engage people in accomplishing work:
When engaging others in work:
When I am in the role of leader in a team:
When I am in the role of team member:
When I desire to make my team perform well, regardless of whether I am a leader or member:
When I am in a position to lead change:
What Does It Take to Be an Effective Manager?
SSS Software In-Basket Exercise
Assignment
Scoring Key and Comparison Data
Personal Assessment of Management Skills
Scoring Key
Comparison Data (N = 5,000 students)
What Does It Take to Be an Effective Manager?
SSS Software In-Basket Exercise
Part I Personal Skills
1 Developing Self-Awareness
Learning Objectives
Skill Assessment
Skill Learning
Skill Analysis
Skill Practice
Skill Application
Scoring Keys and Comparison Data
2 Managing Stress and Well-Being
Learning Objectives
Skill Assessment
Skill Learning
Skill Analysis
Skill Practice
Skill Application
Scoring Keys and Comparison Data
3 Solving Problems Analytically and Creatively
Learning Objectives
Skill Assessment
Skill Learning
Skill Analysis
Skill Practice
Skill Application
Scoring Keys and Comparison Data
Part II Interpersonal Skills
4 Building Relationships by Communicating Supportively
Learning Objectives
Skill Assessment
Skill Learning
Skill Analysis
Skill Practice
Skill Application
Scoring Keys and Comparison Data
5 Gaining Power and Influence
Learning Objectives
Skill Assessment
Skill Learning
Skill Analysis
Skill Practice
Skill Application
Scoring Keys and Comparison Data
6 Motivating Performance
Learning Objectives
Skill Assessment
Skill Learning
Skill Analysis
Skill Practice
Skill Application
Scoring Keys and Comparison Data
7 Negotiating and Resolving Conflict
Learning Objectives
Skill Assessment
Skill Learning
Skill Analysis
Skill Practice
Skill Application
Scoring Keys and Comparison Data
Part III Group Skills
8 Empowering and Engaging Others
Learning Objectives
Skill Assessment
Skill Learning
Skill Analysis
Skill Practice
Skill Application
Scoring Keys and Comparison Data
9 Building Effective Teams and Teamwork
Learning Objectives
Skill Assessment
Skill Learning
Skill Analysis
Skill Practice
Skill Application
Scoring Keys and Comparison Data
10 Leading Positive Change
Learning Objectives
Skill Assessment
Skill Learning
Skill Analysis
Skill Practice
Skill Application
Scoring Keys and Comparison Data
Appendix I Glossary
Appendix II References
Index
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