[eBook] [PDF] Operations Management, 11th Edition By Jay Heizer, Barry Render

Title Page Copyright Page Table of Contents About the Authors Preface PART ONE: Introduction to Operations Management Chapter 1 Operations and Productivity GLOBAL COMPANY PROFILE: HARD ROCK CAFE What Is Operation ...

Title Page Copyright Page Table of Contents About the Authors Preface PART ONE: Introduction to Operations Management Chapter 1 Operations and Productivity GLOBAL COMPANY PROFILE: HARD ROCK CAFE What Is Operations Management? Organizing to Produce Goods and Services The Supply Chain Why Study OM? What Operations Managers Do The Heritage of Operations Management Operations for Goods and Services The Productivity Challenge New Challenges in Operations Management Ethics, Social Responsibility, and Sustainability Summary Key Terms Ethical Dilemma Discussion Questions Solved Problems Problems CASE STUDIES Rapid Review Self Test Chapter 2 Operations Strategy in a Global Environment GLOBAL COMPANY PROFILE: BOEING A Global View of Operations and Supply Chains Developing Missions and Strategies Achieving Competitive Advantage Through Operations Issues in Operations Strategy Strategy Development and Implementation Strategic Planning, Core Competencies, and Outsourcing Global Operations Strategy Options Summary Key Terms Ethical Dilemma Discussion Questions Using Software to Solve Outsourcing Problems Solved Problems Problems CASE STUDIES Rapid Review Self Test Chapter 3 Project Management GLOBAL COMPANY PROFILE: BECHTEL GROUP The Importance of Project Management Project Planning Project Scheduling Project Controlling Project Management Techniques: PERT and CPM Determining the Project Schedule Variability in Activity Times Cost–Time Trade-Offs and Project Crashing A Critique of PERT and CPM Using Microsoft Project to Manage Projects Summary Key Terms Ethical Dilemma Discussion Questions Using Software to Solve Project Management Problems Solved Problems Problems CASE STUDIES Rapid Review Self Test Chapter 4 Forecasting GLOBAL COMPANY PROFILE: WALT DISNEY PARKS & RESORTS What Is Forecasting? The Strategic Importance of Forecasting Seven Steps in the Forecasting System Forecasting Approaches Time-Series Forecasting Associative Forecasting Methods: Regression and Correlation Analysis Monitoring and Controlling Forecasts Forecasting in the Service Sector Summary Key Terms Ethical Dilemma Discussion Questions Using Software in Forecasting Solved Problems Problems CASE STUDIES Rapid Review Self Test PART TWO: Designing Operations Chapter 5 Design of Goods and Services GLOBAL COMPANY PROFILE: REGAL MARINE Goods and Services Selection Generating New Products Product Development Issues for Product Design Product Development Continuum Defining a Product Documents for Production Service Design Application of Decision Trees to Product Design Transition to Production Summary Key Terms Ethical Dilemma Discussion Questions Solved Problem Problems CASE STUDIES Rapid Review Self Test Supplement 5 Sustainability in the Supply Chain Corporate Social Responsibility Sustainability Design and Production for Sustainability Regulations and Industry Standards Summary Discussion Questions Key Terms Solved Problems Problems CASE STUDIES Rapid Review Self Test Chapter 6 Managing Quality GLOBAL COMPANY PROFILE: ARNOLD PALMER HOSPITAL Quality and Strategy Defining Quality Total Quality Management Tools of TQM The Role of Inspection TQM in Services Summary Key Terms Ethical Dilemma Discussion Questions Solved Problem Problems CASE STUDIES Rapid Review Self Test Supplement 6 Statistical Process Control Statistical Process Control (SPC) Process Capability Acceptance Sampling Summary Key Terms Discussion Questions Using Software for SPC Solved Problems Problems CASE STUDIES Rapid Review Self Test Chapter 7 Process Strategy GLOBAL COMPANY PROFILE: HARLEY-DAVIDSON Four Process Strategies Selection of Equipment Process Analysis and Design Special Considerations for Service Process Design Production Technology Technology in Services Process Redesign Summary Key Terms Ethical Dilemma Discussion Questions Solved Problem Problems CASE STUDIES Rapid Review Self Test Supplement 7 Capacity and Constraint Management Capacity Bottleneck Analysis and the Theory of Constraints Break-Even Analysis Reducing Risk with Incremental Changes Applying Expected Monetary Value (EMV) to Capacity Decisions Applying Investment Analysis to Strategy-Driven Investments Summary Key Terms Discussion Questions Using Software for Break-Even Analysis Solved Problems Problems CASE STUDIES Rapid Review Self Test Chapter 8 Location Strategies GLOBAL COMPANY PROFILE: FEDEX The Strategic Importance of Location Factors That Affect Location Decisions Methods of Evaluating Location Alternatives Service Location Strategy Geographic Information Systems Summary Key Terms Ethical Dilemma Discussion Questions Using Software to Solve Location Problems Solved Problems Problems CASE STUDIES Rapid Review Self Test Chapter 9 Layout Strategies GLOBAL COMPANY PROFILE: MCDONALD’S The Strategic Importance of Layout Decisions Types of Layout Office Layout Retail Layout Warehouse and Storage Layouts Fixed-Position Layout Process-Oriented Layout Work Cells Repetitive and Product-Oriented Layout Summary Key Terms Ethical Dilemma Discussion Questions Using Software to Solve Layout Problems Solved Problems Problems CASE STUDIES Rapid Review Self Test Chapter 10 Human Resources, Job Design, and Work Measurement GLOBAL COMPANY PROFILE: RUSTY WALLACE’S NASCAR RACING TEAM Human Resource Strategy for Competitive Advantage Labor Planning Job Design Ergonomics and the Work Environment Methods Analysis The Visual Workplace Labor Standards Ethics Summary Key Terms Ethical Dilemma Discussion Questions Solved Problems Problems CASE STUDIES Rapid Review Self Test PART THREE: Managing Operations Chapter 11 Supply Chain Management GLOBAL COMPANY PROFILE: DARDEN RESTAURANTS The Supply Chain’s Strategic Importance Sourcing Issues: Make-or-Buy vs. Outsourcing Six Sourcing Strategies Supply Chain Risk Managing the Integrated Supply Chain Building the Supply Base Logistics Management Distribution Management Ethics and Sustainable Supply Chain Management Measuring Supply Chain Performance Summary Key Terms Ethical Dilemma Discussion Questions Solved Problem Problems CASE STUDIES Rapid Review Self Test Supplement 11 Supply Chain Management Analytics Techniques for Evaluating Supply Chains Evaluating Disaster Risk in the Supply Chain Managing the Bullwhip Effect Supplier Selection Analysis Transportation Mode Analysis Summary Discussion Questions Solved Problems Problems Rapid Review Self Test Chapter 12 Inventory Management GLOBAL COMPANY PROFILE: AMAZON.COM The Importance of Inventory Managing Inventory Inventory Models Inventory Models for Independent Demand Probabilistic Models and Safety Stock Single-Period Model Fixed-Period (P) Systems Summary Key Terms Ethical Dilemma Discussion Questions Using Software to Solve Inventory Problems Solved Problems Problems CASE STUDIES Rapid Review Self Test Chapter 13 Aggregate Planning and S&OP GLOBAL COMPANY PROFILE: FRITO-LAY The Planning Process Sales and Operations Planning The Nature of Aggregate Planning Aggregate Planning Strategies Methods for Aggregate Planning Aggregate Planning in Services Revenue Management Summary Key Terms Ethical Dilemma Discussion Questions Using Software for Aggregate Planning Solved Problems Problems CASE STUDIES Rapid Review Self Test Chapter 14 Material Requirements Planning (MRP) and ERP GLOBAL COMPANY PROFILE: WHEELED COACH Dependent Demand Dependent Inventory Model Requirements MRP Structure MRP Management Lot-Sizing Techniques Extensions of MRP MRP in Services Enterprise Resource Planning (ERP) Summary Key Terms Ethical Dilemma Discussion Questions Using Software to Solve MRP Problems Solved Problems Problems CASE STUDIES Rapid Review Self Test Chapter 15 Short-Term Scheduling GLOBAL COMPANY PROFILE: DELTA AIR LINES The Importance of Short-Term Scheduling Scheduling Issues Scheduling Process-Focused Facilities Loading Jobs Sequencing Jobs Finite Capacity Scheduling (FCS) Scheduling Services Summary Key Terms Ethical Dilemma Discussion Questions Using Software for Short-Term Scheduling Solved Problems Problems CASE STUDIES Rapid Review Self Test Chapter 16 JIT, TPS, and Lean Operations GLOBAL COMPANY PROFILE: TOYOTA MOTOR CORPORATION Just-in-Time, the Toyota Production System, and Lean Operations Just-in-Time (JIT) Toyota Production System (TPS) Lean Operations Lean Operations in Services Summary Key Terms Ethical Dilemma Discussion Questions Solved Problem Problems CASE STUDIES Rapid Review Self Test Chapter 17 Maintenance and Reliability GLOBAL COMPANY PROFILE: ORLANDO UTILITIES COMMISSION The Strategic Importance of Maintenance and Reliability Reliability Maintenance Total Productive Maintenance Summary Key Terms Ethical Dilemma Discussion Questions Using Software to Solve Reliability Problems Solved Problems Problems CASE STUDIES Rapid Review Self Test PART FOUR: Business analytic Modules Module A: Decision-Making Tools The Decision Process in Operations Fundamentals of Decision Making Decision Tables Types of Decision-Making Environments Decision Trees Summary Key Terms Discussion Questions Using Software for Decision Models Solved Problems Problems CASE STUDIES Rapid Review Self Test Module B: Linear Programming Why Use Linear Programming? Requirements of a Linear Programming Problem Formulating Linear Programming Problems Graphical Solution to a Linear Programming Problem Sensitivity Analysis Solving Minimization Problems Linear Programming Applications The Simplex Method of LP Summary Key Terms Discussion Questions Using Software to Solve LP Problems Solved Problems Problems CASE STUDIES Rapid Review Self Test Module C: Transportation Models Transportation Modeling Developing an Initial Solution The Stepping-Stone Method Special Issues in Modeling Summary Key Terms Discussion Questions Using Software to Solve Transportation Problems Solved Problems Problems CASE STUDIES Rapid Review Self Test Module D: Waiting-Line Models Queuing Theory Characteristics of a Waiting-Line System Queuing Costs The Variety of Queuing Models Other Queuing Approaches Summary Key Terms Discussion Questions Using Software to Solve Queuing Problems Solved Problems Problems CASE STUDIES Rapid Review Self Test Module E: Learning Curves What Is a Learning Curve? Learning Curves in Services and Manufacturing Applying the Learning Curve Strategic Implications of Learning Curves Limitations of Learning Curves Summary Key Terms Discussion Questions Using Software for Learning Curves Solved Problems Problems CASE STUDIES Rapid Review Self Test Module F: Simulation What Is Simulation? Advantages and Disadvantages of Simulation Monte Carlo Simulation Simulation and Inventory Analysis Summary Key Terms Discussion Questions Using Software in Simulation Solved Problems Problems CASE STUDIES Rapid Review Self Test Appendix Bibliography Name Index