Conflict Resoultion_sophia 2,100% CORRECT

Rachael, a college sophomore, talked to her roommate, Tanya, about picking a major. "I think I could be a great writer," Rachael said, "but I've always wanted to help my folks in their medical practice. It's hard being t ...

Rachael, a college sophomore, talked to her roommate, Tanya, about picking a major. "I think I could be a great writer," Rachael said, "but I've always wanted to help my folks in their medical practice. It's hard being the daughter of two doctors and struggling in math and science, but I like helping people, so maybe I should just try to make myself buckle down and become a pre-med major." Tanya replied, "You like arts and languages, Rachael, and you're very good at it. What about being a journalist? You could write and help people." “Yeah, but it would feel so good to work with my folks,” Rachael said. Which of the following terms best describes the factors influencing Rachael to study science? • Emotional bias • Risk aversion • Amygdala hijacking • Salience 2 If an individual feels there is a lack of common interests in a relationship, conflict may occur because of which missing core concern? • Self-Actualization • Appreciation • Autonomy • Affiliation 3 Jeanne was offered a promotion, and had a week to make a decision. She met her good friend, Maria, for dinner the day she got the job offer. As soon as they were seated, Maria exclaimed, "Tell me all about it!" "Well," Jeanne replied, "I've been working really hard, and this is a great opportunity to move up in the company! I really like working for them, and the new position is an extension of what I already love to do. It seems like it would be very fulfilling and exciting, plus it pays more. However, I would need to move across the country if I accepted. The new location is great; I've been to that part of the country before and really loved it, but I don't know anyone there because all of my family and friends are here. Could I really leave everyone I know and start over somewhere else?" Based on Jeanne's statement, which of the below has she evaluated as a risk? • The new job description • Moving to a new part of the country • Leaving behind her friends and family • Getting a raise 4 Eric was a successful banker who frequently rode his bike to work to avoid having to park in the downtown area where his office was located. He brought his suit to the office in a shoulder bag and changed from his biking clothes before work. One morning, he entered the office and found his boss leading some new interns around. One of the interns looked at Eric and then asked Eric’s boss, “Why do you still use bike messengers when most things can be emailed or faxed?” Eric laughed and explained that he works at the bank but rides his bike to work. The intern believed that Eric was a bike messenger because of which of the following? • Cognitive dissonance • Unintentional communication • Emotional bias • Verbal communication CONCEPT 5 Lori and her brother, Aaron, always argued and could be very critical and insulting when they fought. Now adults, they were still hostile, but during their most recent argument, Lori decided to calm the situation by changing the way she spoke to Aaron. As Aaron shouted at her, Lori began to consciously take long, slow, deep breaths. Given the information above, what is the best explanation for why Lori began breathing differently? • To give herself time to think of a reply • To counter her body’s adrenaline response • To prepare to express anger non-constructively • To prepare to express anger constructively 6 Which of the following statements about the amygdala is true? • Its role is to recognize potential threats. • It can de-escalate conflict in intense situations. • It only produces an emotional response. • It can be easily controlled. 7 Why do humans beings have an innate need to relate to other human beings and form relationships? • Because they need activity • Because they crave attention • Because they are social beings • Because they are complex 8 Security is a feeling an individual gets when there is an absence of which of the following? • Care • Threat • Confidence • Happiness 9 Harry complained about his job to his brother, Stuart. "I like the work, but the office is life-draining. No one supports anyone else, everyone is always in a bad mood, and the company rules keep us from doing our jobs effectively. Besides that, the pay is lousy. I just try to go in, keep my head down, and come home." Stuart replied, "Well, you're still pretty young, and you have good skills. Why not quit and find a new job? Find another company that does the same work, if it's what you like doing. Or try something new." Harry shrugged. “But who knows if it will be better anywhere else? At least, after all the time I’ve been at my job, I know what to expect.” Which of the following does Harry’s response suggest he is reluctant to change? • His belief system • His comfort zone • His conflict style • His cognitive dissonance 10 Recognizing a situation as less threatening is the result of which of the following? • Lowering the reaction threshold • Reducing emotional bias • Raising the reaction threshold • Expressing anger constructively 11 Which of the following would be considered a physical factor in the decision making process? • Forgiving a friend for disloyalty • Letting go of hurt feelings • Paying a bill on time • Making a friend happy 12 What is the term that describes a sense of "owning" responsibility or the right to make meaningful contributions in a group or situation? • Concern • Role • Ownership • Support 13 Peter was a 70-year-old widower who developed a serious illness and could no longer work or maintain his home. His sons, Craig and Neil, visited one day and each offered to move in and help him. "You're my kids!" Peter protested angrily. "It's my job to watch out for you!" "That was when we were kids, Dad," Neil said. "You and Mom did such a great job caring for us that we're able to help you now." Craig added, "It doesn't matter who's mowing the lawn or paying the bills. You're our dad. Always. Let us be the caregivers, at least until you're better." Peter became angrier and said, “I will not have my kids taking care of me. I’ll find a way to make it work. Now both of you, please leave.” Based on the information given, the relationship between Peter and his sons could be described as destructive for which of the following reasons? • Jealousy • Inflexibility of roles • Lack of appreciation • Suspicion 14 A(n) __________ is the best way for a receiver to indicate that information has been received and interpreted the way the sender intended. • confirmation message • internal filter • external filter • symbol 15 Which of the following is an example of an external filter? • Language barrier • Perceived threat • Difference in opinion • Background noise 16 Ari spent five years divorcing his wife, declaring bankruptcy, and alienating many of his friends. Now 45 years old, his goal was to get his life back together. He got a good job, built up some savings, began rebuilding his credit, and developed a good working relationship with his ex-wife. One morning he said to himself, "I'm doing well. No one thinks I'm a loser now. But most of my old friends only knew me as half of a couple. I need people in my life that like the person I am now. I have to start going out, meeting people, and making a new set of friends.” By searching for a group of friends, Ari is attempting to satisfy which of the following categories of needs in Maslow's hierarchy? • Love/belonging • Safety • Self-actualization • Physiological 17 Assessment of a person’s past behaviors relates to which of the following perceptions of that person? • Morality • Attribution bias • Authority • Trustworthiness 18 Status is part of which level in Maslow's hierarchy of needs? • Physiological • Esteem • Security • Self-actualization 19 Which of the following is most likely to create positive momentum in a conflict resolution process? • The parties decide to continue certain disagreements in order to decrease potential losses. • The parties decide to avoid small agreements, and only focus on overall gains and losses. • Parties decide to make a series of small agreements in order to maximize potential gains. • The parties decide to make a series of small agreements while continuing certain disagreements in order to balance their gains and losses. 20 Which of the following is an example of non-verbal communication? • A conversation • A gesture • A letter • An email 21 Trisha and Bill were in a mediation when Trisha suddenly jumped up and yelled, "Stop trying to downplay my feelings, Bill! You always brush off what I have to say and it really makes me angry!" Which of the following statements describes what the mediator should be aware of in this situation? • The loudest emotion displayed is the most important one. • The most strongly displayed emotion may be obscuring a more relevant emotion. • Only one emotion can be felt at any given time. • All emotions are displayed at the same "volume." 22 What is one way a person can resolve cognitive dissonance? • Accepting that he or she lost the argument • Rejecting all ideas as false • Integrating the multiple beliefs • Ignoring the conflict between beliefs