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Management  >  CASE STUDY  >  Case Solutions/ Notes for Creating a Process-Oriented Enterprise at Pinnacle, By West T.S. Raghu (All)

Case Solutions/ Notes for Creating a Process-Oriented Enterprise at Pinnacle, By West T.S. Raghu

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Pinnacle West is in the energy-related services business and headquartered in Phoenix, Arizona. Its largest subsidiary, APS, is a power utility that serves over a million customers across Arizona. The case was written wh ...
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