Management Information Systems: Managing the Digital Firm, 15th Edition Kenneth C. Laudon, Jane P. Laudon Chapter 1_15__ TEST BANK

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Management Information Systems: Managing the Digital Firm, 15th Edition Kenneth C. Laudon, Jane P. Laudon Chapter 1_15__ TEST BANK Brief Contents PART ONE Organizations, Management, and the Networke d... Enterp rise 29 Chapter 1 Information Systems in Global Business Today 30 Chapter 2 Global E-business and Collaboration 68 Chapter 3 Information Systems, Organizations, and Strategy 106 Chapter 4 Ethical and Social Issues in Information Systems 150 PART TWO Information Technology Infrastructure 191 Chapter 5 IT Infrastructure and Emerging Technologies 192 Chapter 6 Foundations of Business Intelligence: Databases and Information Management 238 Chapter 7 Telecommunications, the Internet, and Wireless Technology 276 Chapter 8 Securing Information Systems 320 PART THREE Key System Applications for the Digital Age 363 Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 364 Chapter 10 E-commerce: Digital Markets, Digital Goods 398 Chapter 11 Managing Knowledge 444 Chapter 12 Enhancing Decision Making 480 PART FOUR Building and Managing Systems 513 Chapter 13 Building Information Systems 514 Chapter 14 Managing Projects 554 Chapter 15 Managing Global Systems 588 Glossary 619 Indexes 631 5 Complete Contents PART ONE Organizations, Management, and the Networked Enterprise 29 Chapter 1 Information Systems in Global Business Today 30 Opening Case: Rugby Football Union Tries Big Data 31 1-1 How are information systems transforming business, and why are they so essential for running and managing a business today? 33 How Information Systems Are Transforming Business 34 • What's New in Management Information Systems? 35 Interactive Session: Management The Mobile Pocket Office 37 Globalization Challenges and Opportunities: A Flattened World 39 • The Emerging Digital Firm 40 • Strategic Business Objectives of Information Systems 41 1-2 What is an information system? How does it work? What are its management, organization, and technology components? Why are complementary assets essential for ensuring that information systems provide genuine value for organizations? 44 What Is an Information System? 44 • Dimensions of Information Systems 46 Interactive Session: Technology Digital Transformation of Healthcare at Singapore's JurongHealth Services 51 It Isn't Just Technology: A Business Perspective on Information Systems 52 • Complementary Assets: Organizational Capital and the Right Business Model 54 1-3 What academic disciplines are used to study information systems, and how does each contribute to an understanding of information systems? 56 Technical Approach 56 • Behavioral Approach 57 • Approach of This Text: Sociotechnical Systems 58 Review Summary 59 • Key Terms 60 • Review Questions 60 • Discussion Questions 61 Hands-On MIS Projects 61 Collaboration and Teamwork Project 62 Case Study: Are Farms Becoming Digital Firms? 62 References: 66 6 Contents Chapter 2 Global E-business and Collaboration 68 Opening Case: Enterprise Social Networking Helps ABB Innovate and Grow 69 2-1 What are business processes? How are they related to information systems? 71 Business Processes 71 • How Information Technology Improves Business Processes 73 2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance? 74 Systems for Different Management Groups 74 • Systems for Linking the Enterprise 79 Interactive Session: Organizations New Systems Help Plan International Manage Its Human Resources 80 E-business, E-commerce, and E-government 84 2-3 Why are systems for collaboration and social business so important, and what technologies do they use? 85 What Is Collaboration? 85 • What Is Social Business? 86 • Business Benefits of Collaboration and Social Business 87 [Show More]

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