SHRM-CP Exam Questions & Answers .

SHRM-CP Exam Questions & Answers A trainer is reviewing how well a training activity was received by the people in the workplace. What form of training analysis is that person using? A. Reaction B. Behavior C. Re ...

SHRM-CP Exam Questions & Answers A trainer is reviewing how well a training activity was received by the people in the workplace. What form of training analysis is that person using? A. Reaction B. Behavior C. Results D. Learning . A person's general knowledge and skills for work can be interpreted as: A. Return on investment B. Human capital C. Economic functionality D. Stress response Joseph wants to receive a specific benefit at retirement. Jim has his employer match his regular contributions for use in retirement. What makes Jim's retirement plan different? A. He uses a contribution plan B. His retirement plan isn't defined C. He knows what benefits he holds D. He is getting the money sooner . Which of the following in the workplace could be interpreted as a "perk"? A. Compensation B. Prerequisite C. Benefit D. Incentive Social Security can be provided to American workers as: A. Compensation B. Prerequisite C. Benefit D. Incentive What makes outsourcing different from off-shoring? A. Outsourcing is about transferring work sources outside the country B. Outsourcing entails moving work to groups outside one's payroll C. Off-shoring entails moving part of a business to an external in a nearby country D. A and B Some alternatives should be prepared when a strategy is developed for promoting HR actions. How many alternative options should be included at least? A. 3 B. 4 C. 5 D. 6 The Drug-Free Workplace Act states that an HR firm needs to provide the following to employees: A. Details on counseling or rehabilitation programs B. Penalties for drug violations C. Details on the dangers of certain drugs D. All of the above The Lilly Ledbetter Act is a law for HR groups to follow regarding: A. Fair pay B. Discrimination from sex C. Pregnancy discrimination D. Employee selection rules Geographic differential pay may be offered when: A. People are expected work longer in certain parts of the country B. It costs more to access a work site in certain areas C. Taxes are different in one place D. All of the above Which of these makes the person considered a stakeholder? A. The person is a spouse of someone involved in the company B. The person has some investment in the company C. The person regularly shops at the store D. The person regularly reads advertisements for the store What aspect of your HR work is not likely to be outsourced? A. Resource planning B. Payroll review C. Unemployment insurance D. Works compensation claims An identified risk in an enterprise may be called a: A. Key risk indicator B. Analysis fault C. Danger condition D. Barrier to entry What should be done after you train your employees on how they are to handle risks in the workplace? A. Select the largest concerns of value B. Review plans for evolving and changing the work C. Create a framework for the operation D. Assign ownership to certain concerns What can be done when aiming to resolve risks based on an enterprise risk management process? A. Produce an action plan B. Find ways to eliminate redundancy C. Review how you can avoid risks D. All of the above Which of the following is not part of a SWOT analysis in business? A. Strengths of the organization and operations B. Outside threats to the business C. Workers compensation D. Opportunities for development What should you review when analyzing the management in your workplace based on its functions? A. What a team does to avoid actions B. How it is capable of handling risks C. How different plans are resolved D. Knowing how people may use software programs of value What defines a person-based system? A. Pay based on performance B. Pay from seniority C. Pay for how well a person can work based on competency D. Pay through a salary structure A structural change is: A. A slight procedural alteration B. A new manager coming in C. Certain jobs being removed D. A change in the hierarchy in the workplace A business that is interpreted as floundering has the following concern: A. It is unable to pivot B. It is not aware of the situation C. The entity can disrupt others D. The entity has been disrupted A business that is aware of its situation and can provide pivot is known as a: A. Ponderer B. Survivor C. Loss Leader D. Nimble Entity Roger Green states that disruption is not an event, but is a process that: A. Can be avoided B. Is a certainty C. Should be managed D. Is impossible to recover from The MBO process entails all but which one of these steps? A. Monitor performance B. Reward the performer C. Review competitors D. Set goals The goals in an MBO should be set based on A. Difficulty B. Variety C. Flexibility D. A and C What works best when establishing a competitive advantage? A. Technology B. Human capital C. Innovative ideas D. Customer quality An employee handbook may be provided to workers when they start working for you. The handbook helps to: A. Establish expectations B. Provide legal details on the employment C. Works to keep the employer from being liable for certain problems D. Prepare a philosophy for work What makes Medicare different from Medicaid? A. Income considerations B. Age rules C. Limits for use D. All of the above Is Medicaid capable of covering long-term care services? A. Yes, in all cases B. Yes, if they are considered necessary C. Yes, but only for a limited time D. No, in all cases When can FMLA leave be used? A. When a person cares for a former spouse B. To care for an in-law C. To care for a 21-year-old child D. To care for grandchildren What can be done for a vacation leave program to make it more valuable? A. Produce leave dates B. Add vacation time C. Reduce the advance notice requirement D.Assign leave based on different parameters What makes arbitration and meditation alike? A. The processes are both non-binding B. A third-party helps C. Majoring vote makes the decisions D. Persuasion is the key to resolving problems What would Maslow consider to be a form of security for workers in an environment? A. Teamwork B. Job security C. Recognition D. Training Which of the following things cannot be said about unemployment benefits? A. Available to those on furlough B. Paid for up to 26 weeks unless there are high unemployment rates C. People who are fired for poor performance can get benefits D. Benefits are taxed on a federal level Who would not be eligible for employment at will policy? A. Supervisor B. Veteran C. Disabled employee D. Bargaining unit worker OSHA states that the work environment cannot be louder than this number of decibels or the conditions may be hazardous: A. 70 B. 75 C. 80 D. 85 Which of the following is a central tendency measure? A. Ratio B. Mean C. Range D. Frequency What would you do when investigating a performance management system in your work environment? A. To manage a person's development B. To figure out what contributions a person is making to work environment C. To see how effective the employees in the workplace are D. To review how well the goals in the workplace are being determined or aligned You can design a pay structure for the workplace based on: A. Job evaluation B. Market rates C. How often work is done D. A and B The new pay structure in your workplace may be implemented based on: A. Roles B. Levels of experience C. How well a person tests D. All of the above Which pay structure is based on a few broad salary ranges that will encourage an employee to develop skills while still keeping a promotion from being likely? A. Hays structure B. Pay classification C. Flex pay D. Broadbanding What should you do when starting your training program? A. Determine if the training is necessary B. Establish a trial C. Figure out your objectives D. Get support from your higher-ups This disparate action occurs when a person continues to hire people of a certain age or gender for the same type of job. A. Impact B. Treatment C. Discrimination D. Change The most unique part of the Delphi method for creating answers is: A. You can get new employees to work with this B. The key entails asking as many new questions in the effort as possible C. This can work with as many or as few people as you wish D. It is a group experts hired to find answers The facilitator in a group session: A. Compiles responses B. Analyzes feedback C. Plans new routines D. Figures out the strategies that may work in a design effort Short-term disability is: A. Federally regulated B. Part of a private plan C. Designed with unpaid leave D. Made without paperwork Can you use the FMLA leave consecutively or intermittently? A. Consecutively B. Intermittently C. Both D. Your manager will make the decision What is the time limit for rest and recuperation of the FMLA for military leave? A. 3 days B. 5 days C. 7 days D. 14 days A rolling 12 month period in a benefit in your contract is work for: A. A calendar year B. A 12 month period from the date of an event C. Any 12 month period D. A 12 month period when something begins Which is not one of the barriers listed in the Glass Ceiling Act of 1991? A. Governmental B. Internal C. External D. Social X C. Economic is not a listed barrier. The other three are considered to be barriers that make it harder for women to attain major positions in their work environments. Can a fee for services or FFS plan be interpreted as a health care plan? A. Yes, in all situations B. This varies based n what the FFS covers C. No, in all situations D. No, it is not offered by a worker Gossip is a response to change that may occur and is considered: A. Uncertainty B. Judgements C. Refusal to work D. Hard feelings What can be done first when implementing performance management in the workplace? A. Invite a commitment B. Set expectations C. Link to consequences D. Measure progress All of these are negative habits determined by Marshall Goldsmith's analysis of how a business operates except: A. Passing judgement B. Playing favorites C. Making excuses D. Creative alternative mindsets A leader may be likely to delegate tasks and not engage in many of these tasks on one's own. This could indicate a leader is a: A. Delgator B. Participant C. Seller D. Teller A transformational leader is intended to be: A. Charismatic B. Stimulating C. Inspirational D. Relaxed Skinner states that extinction occurs when this happens to an event: A. Surprise B. A desire to do something C. Not feeling any fear D. No response A halo error in the performance appraisal process is: A. The employee is rated low in all errors B. The employee is rated high in all errors C. A bias influencing many results D. The most recent reports being favored above all else An employment contract should review: A. Performance requirements B. Lengths of the agreement C. Job description D. All of the above What is the greatest concern surrounding an oral contract in employment? A. The content in the contract may be false B. The details are not thorough C. The content may be unofficial D. The wrong person might be conveying the information A buyout would be used when terminating a person who: A. Has engaged in illegal activities B. Has time left on one's contract C. Has unused vacation pay D. None of the above A company car is an example of a: A. Perk B. Benefit C. Compensation D. Performance reward Which is the first step to follow in the contract negotiation process? A. Prepare B. Open C. Argue D. Explore What is involved in the communication for arbitration? A. Private meetings can be conducted with an arbitrator B. The meetings are joint C. No private communication with the arbitrator D. No attorneys are needed What is the goal of the mediation process? A. A mutual agreement B. One side has to clearly win C. The project in question could be deferred D. A new alternative may be the solution A business in the United States that engaged in near-shoring could move a process to: A. Iceland B. Canada C. Portugal D. China What will influence your ability to interact well with a different culture? A. Flexibility B. Openness C. Social dexterity D. All of the above The Indosphere is an aspect of culture that covers: A. East Asia B. Southern Asia C. China D. Indonesia An elite corporate culture can be distinguished by how the company would: A. Attempt to grow fast B. Allow for collaboration C. Use of specific hierarchy D. Consider progressive activities for development or evolution Which is an example of primary research? A. Trend review B. Academic journal C. Published book D. Interviews you conduct A matrix organization will have how many managers? A. 1 B. 2 C. 3 D.. 4 A supervisor who aims to establish cooperation is using this form of leadership: A. Transformational B. Democratic C. Authoritarian D. Transactional What is not included in the ADDIE model? A. Design B. Implement C. Direct D. Analysis The implementation step in the ADDIE model should include: A. Seeing if the tools in the workplace are ready to use B. Reviewing how prototypes are working C. Planning a pilot session D. The development of the course materials Is the federal or state minimum wage applicable to the workplace? A. Federal wage B. Stage wage C. Whatever is larger D. Whatever is smaller What makes a public domain rule different from fair use? A. Public domain works are cheaper B. Public domain works can be owned privately C. Critical reasoning is vital for identifying certain terms D. Public domains are available to the public Fair use rules can be reviewed based on: A. Factor B. Value C. Purpose D. Level of exposure Which of the following is one of the four P's of Marketing? A. Product B. Planning C. Persistance D. Penetration What can make it difficult to promote a rewards package in the workplace? A. High turnover B. Struggles to get new talent C. Attempting to be visible in a new field of endeavor D. High sales A small business that aligns with other small businesses to establish a combined plan will participate in: A. Health purchasing alliance B. Partially self funded plan C. Administration plan D. Service-only plan People who are referred to a temp agency to work somewhere may be subjected to: A. In-house hiring B. On-call hiring C. Temp-to-perm hiring D. Payrolling Which of the following is not an international risk surrounding organizational efforts? A. Customs B. Laws C. Languages D. Production values What should be included in an employee's separation file? A. Reports on severance B. The rationale for removing someone C. Exit interview form D. Details on what one earned What medical records can you keep about an employee? A. Diagnostic records B. Drug test records C. Lab test results D. All of the above What can you do regarding a person's criminal record when reviewing if someone is to be provided security clearance? A. See if a person has worked for legal authorities B. See if a person has been fined C. Review one's arrest record D. Analyze any possible bargaining efforts What should you do according to the law when a record has expired? A. Save it in a secure file B. Destroy it C. Give it to the person that the record it for D. Add to a difference record for the same person Diaspora refers to: A. People forced to leave their homeland B. People traveling outside their home countries to work C. People wanting to collectively enhance their skills D. A medical illness that requires short-term disability coverage What should be done when sending a worker on an international assignment? A. Review the support for the employee at the new location B. Provide help with language issues C. Offer publicity D. Provide anything a worker needs before landing in a different location Diversity and inclusion need to be considered for: A. People of color B. Large companies C. All organizations D. People who have complaints that need to be resolved The main goal of an inclusion program is to: A. Ensure all people can contribute to the workforce B. To get a business to work with quotas C. To diversify the business D. To analyze how well a business is organized based on its functionality An employee affinity will include: A. Rules for hiring more people in one group B. Enticing other employees to form unique groups for defense purposes C. To review changes to diversity programs as they are needed D. To figure out what languages are to be spoken in the workplace A risk register is a record of: A. Identified risks B. Insurance costs C. Repair bills in the workplace D. How well computers are working in the office Social responsibility pertains to all but one of the following: A. Communications with others B. Human rights C. Environmental controls D. Fair operations Environmental efforts in the workplace must entail preventing pollution. Part of this may entail: A. Reducing emissions B. Producing transportation limits C. Establishing rules for how people can bring resources D. Managing paper usage The integration process for running different social responsibility standards in the workplace may include rules surrounding: A. Cost-effective measures B. Etiquette rules C. Complex procedures D. Normal and acceptable behaviors The reporting process must entail content for reports being handled: A. Accurately B. Quickly C. To the right people D. A and B A female worker is earning $500 a week doing a job, while a male worker doing the same job is earning $600 a week. The Equal Pay Act requires the employer to: A. Recruit at a higher pay rate B. Defend against possible discrimination C. Pay a differential for the female D. Use a banding system for male and female pay Jeff recently had his work hours reduced due to a major reorganization campaign. What might influence the COBRA benefits that Jeff would earn? A. The fact that he did not leave his job altogether B. The number of employees the workplace C. The types of insurance the company offers D. The amount of the health premium he is paying Craig is working in an HR position where he wants to find the best possible employees for certain tasks. What form of HR work is Craig handling? A. Strategic B. Senior C. Administrative D. Directorial Susan is finding possible candidates based on their backgrounds and less on corporate goals. This is what form of HR work? A. Administrative B. Strategic C. Directorial D. Operational Sally is the CEO of a business and has a clause in her contract that states she will earn $50 in severance pay and stock options if she loses her job due to an acquisition or takeover. What does Sally have in this situation? A. Golden parachute B. Golden handshake C. Executive prerequisites D. Investment benefits Alec recently worked 40 hours in a week and had to work for 10 hours during the Thanksgiving holiday. Is she eligible for overtime? A. Yes B. No C. She can earn half pay D. This is based on the employer's discretion Michael is a senior executive who recently worked 50 hours in one week. Can he earn overtime pay? A. Yes B. No C. He can earn half pay D. The CEO of his business must decide Larry is joining a business' board of directors. HE is being hired with the belief that he will provide a unique outside perspective to the business. What kind of worker is Larry? A. Ethical director B. Outside director C. Chief Audit Officer D. Consultant Randall has reached the highest possible amount that he can contribute to his 401K plan. What can Randall use next to have more money for his retirement plan? A. Point of Service plan B. Excess deferral plan C. Cash balance plan D. Money-purchase plan George has proposed a change to the business statement or terms of operation for the company. Management is reviewing George's idea and is debating and amending his proposal. Part of this includes rewriting some of the details. What is this action known as? A. Lobbying B. Holding C. Discharging D. Marking A company that has been in the clothing retail industry for a while wants to move into other industries and is going to leave the clothing sector. What is the company doing in this situation? A. Reengineering B. Restructuring C. Divestiture D. Refinancing Brian has to attend physical therapy every month for disability. However, his employer states he cannot be absent more than 5 times in a 6 month period. After the sixth month, he is fired. He will then file a lawsuit under the ADA. A court may declare that the business was discriminatory against Brian. What should be done to rectify the situation? A. The work position he had should be removed B. He should be rehired and have his schedule organized based on his physical needs C. Pay for Brian's therapy sessions D. Allow for new terms in the attendance policy Louis lost his job, but it was not through his own fault. Can he earn unemployment benefits in this situation? A. He can get all his benefits B. The business can decide C. No benefits are available D. Louis would have to meet new standards to get those benefits Beth has a physical ability and can still do her job, but she lost her job anyway. Can she apply for unemployment benefits? A. She has to prove she is disabled in some way B. She has to prove she had the best possible conduct C. There needs to be a review of why she lost her job D. The relevance of the job should be considered Clyde is hiring Claudia to work in his business because he just has an intuitive feeling that she's the right person for the job. Clyde is hiring her based on his: A. First impression B. Gut feeling C. Sudden demand D. Stereotype Craig, a white person, chooses to hire Annie, an Asian person, to work in his accounting firm. Craig did not consider other people from different backgrounds for the job. Why would Craig have done this? A. First impression B. Stereotype C. Sudden demand D. Contrast Dana is a worker who earns about $40,000 a year and is only eligible for work in the creative department.in the workplace. What is Dana interpreted as being? A. Exempt B. Non-exempt C. Individual creative D. Executive creative Helga prefers to operate her business group based on how mature the people in the group are. She uses the maturity level of people to decide what ideas they might work with most often. What theory of leadership is Helga following? A. Path-Goal theory B. Hersey-Blanchard theory C. Gantt grid D. Blake-Mouton grid John got a 90% score on his first employment test. He got a 40% score on the second test that he completed. What concern should be reviewed in this situation? A. Correlation B. Reliability C. Concurrent validity D. Predictive validity Tim has money in an IRA, but he plans on making an early withdrawal from the account. What will happen? A. The money he withdraws will be taxed B. He will experience a 10% penalty C. He will receive a 15% penalty D. He will be penalized based on whether he is over or under 59.5 years of age Cheryl heard that her boss is going to be leaving soon, thus prompting her to speak with an HR manager about a possible opening. What is Cheryl doing? A. Bidding B. Posting C. Specification D. Furlough Amelia is motivated to work based on her personal satisfaction and is not as concerned about pay as other people might be. What does this mean Amelia has? A. Intrinsic reward B. Personal fulfillment C. Personal ambition D. Individual productivity After interviewing ten different candidates, Thomas has given all the candidates nearly the same rating. What form of interview bias is Thomas expressing? A. Stereotype B. Leniency C. Noise D. Tendency Chris was not given attention during his interview process. This is due to his low score on an employment test. The person interviewing Chris is experiencing what type of bias? A. Contrast B. Horn C. Competency D. Predictive Ryan is planning a medical exam for many of the people at his business. When would he be able to get that exam ready for people to complete? A. When the exam is going to support the workplace. B. When all people in a job category can work with the exams. C. When all the exams are job-related D. When the business demands new reviews Lewis has experienced permanent disability. Will he be able to withdraw from his 401K fund early? A. Yes B. No C. Depends on his disability D. Relative to his work situation A workplace has to establish new accessibility standards for disabled workers. These may be interpreted as undue hardships provided that: A. The cost is high B. The finances of the business will be impacted C. It would be difficult for management to get this ready due to the immense number of items needed D. The burden on the employer is significant Sandra was part of a discrimination proceeding where her employer was fined. Sandra was then fired a few week later. Under what category can Sandra file a charge? A. Harassment B. Quid pro protection C. Discrimination D. Retaliation Tony is receiving about a dollar extra per hour because he is working on the third shift at his place of employment. This extra pay is called: A. Differential pay B. Hazard pay C. Premium pay D. Equity pay A business is going to use a safe-harbor provision to resolve the payroll errors that were found. What does this practice include? A. Good faith commitments are not needed B. Certain actions may dictate what goes about C. Employees may be reimbursed for inappropriate deductions D. None of the above Janet will go through asynchronous training before she is employed. What would this part of training be called? A. Rated training B. Computer training C. Self-paced training D. Control timing Anthony is working as a cashier at a supermarket. Would he be eligible for vestibule training? A. Yes B. No C. Depending on the role D. Based on budget As an HR director, Louis is reviewing staffing needs based on how the training in the workplace and which employees currently require some form of help. What form of forecasting is Louis using in this scenario? A. Future map B. Scenario analysis C. Delphi technique D. Lateral thinking Ryan is suing his employer because the employer does not have a health care plan for tis employees. Under what type of legislation can Ryan sue the employer? A. ERISA B. EEOC C. COBRA D. None of the above Tony is under the age of 39. Can he still be protected by the Age of Discrimination in the Employment Act? A. Yes B. No C. Depends on the field he is in D. The case would immediately be discarded if he were to file one Claude has worked more than eight hours a day in the last few days at his job in a manufacturing plant. Is he allowed to receive time and a half for his work? A. He can get double time instead B. Time and a half is allowed C. The regular pay only D. Depends on the number of hours he worked in the week The Jones Company has two separate divisions — one of those divisions being unionized and the other not being a part of the union. What could this be interpreted as? A. Secondary change B. Ally division C. Alter Ego D. Double-breasting A company's union is going on strike as a means of getting better work conditions. Is the strike sensible? A. It is lawful B. It is an unfair labor C. It is unlawful D. This is illegal according to the NLRB The HR system in the Jones Business needs to be analyzed during an investigation over discriminatory processes in the hiring process. For what purpose can the system be reviewed? A. To find trends and ratio reports B. To summarize the work in one's field C. To get data on affirmative action functions D. To see if a group is complying with EEO-1 forms The Fox Agency has issued a series of yellow dog contracts for some of its employees. These contracts states: A. Employees cannot join unions by signing agreements B. Joining a union can cause someone to be fired C. Both a and b D. Neither a nor b The Fox Agency is gauging its employees based on a few standards. This includes working with a survey that will be sent out to about half of the customers that the agency has served. What is the agency using when determining who will be questioned? A. Distribution B. Sample C. Prerequisite D. General analysis Michael needs to file a ULP with the NLRB after a certain event took place. How much time does he have to file the ULP? A. 1 month B. 3 months C. 6 months D. 12 months A new union is being formed at a supermarket to help support the needs of the employees. The union should do all but one the following to be recognized: A. Hold an election B. Produce an LMRA petition C. Ask for recognition D. Produce authorization cards