USPS SSA Exam 2021 QUESTIONS AND ANSWERS| A+ GRADED

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USPS SSA Exam 2021 Registered Mail Correct Answer: First-Class and Priority service only. Most secure service the post office offers. $50,000 insurance and free tracking included. Internation... al Shipping/Mailing Methods (5) Correct Answer: Global Express Guaranteed (GXG) Priority Mail Express International (PMEI) Priority Mail International (PMI) First Class Package International First Class Mail International Balloon Price Correct Answer: - Applies to Retail Ground (all zones) - Applies to Priority Mail (zones 1-4) - Weighs under 20 pounds - Measures more than 84" (but less than 108") in total length and girth. Oversize Price Correct Answer: - Applies to Retail Ground only - More than 108" but less than 130" in total length and girth Dimensional Weight Pricing Correct Answer: - Applies to Priority Mail - Addressed to zones 5-9 - Measures (L x W x H) over one cubic foot or 1,728 cubic inches Parcel Return Service Correct Answer: This allows customers to return merchandise to merchants without having to pay postage (postage has already been prepaid by the merchant). Priority Mail Express Correct Answer: - Guaranteed 1-2 day delivery (domestic) - Includes $100 insurance and free tracking Priority Mail Correct Answer: - 1-3 day delivery - Includes tracking and $50 worth of insurance - For domestic packages weighing up to 70 lbs and 108" Domestic Mail Correct Answer: Consists of items sent within the United States, its territories, possessions, APO's, FPO's, DPO's, and the UN. Mailing Services (6) Correct Answer: Services for which USPS does not have to compete for business (Market Dominant). - First Class Mail - Periodicals - USPS Marketing Mail (EDDM) - Media Mail - Library Mail - Extra Services Shipping Services (6) Correct Answer: Services where the USPS competes with other companies, such as UPS and FedEx. - Priority Mail Express - Priority Mail - First Class Package Service - Retail Ground - Parcel Return Service - International Mail S.O.L.E.R. Correct Answer: Squarely face the person Open your posture Lean towards the sender Eye contact Relax while attending First Class Package Service (Retail) Correct Answer: 3-5 Days for delivery Must weigh 13 oz. or less Includes Tracking Periodicals Correct Answer: Items published at least 4 times a year from a known publisher. USPS Marketing Mail (includes EDDM) Correct Answer: Consists of printed matter, flyers, advertising, catalogs, newsletters and small packages. - Must contain at least 200 pieces or 50 pounds per mailing Certified Mail Service Correct Answer: - Provides customers with proof of mailing and the date and time the item was delivered or delivery was attempted. - Limited Tracking - Legally Binding Collect on Delivery (COD) Correct Answer: - Used to mail merchandise for which the mailer has not yet been paid. - Articles are covered against loss, damage, rifling, and failure to remit fees. - Indemnity coverage up to $1,000. - Requires a five-part form. PS Form 3811 PS Form 3811-A Electronic Correct Answer: The three types of Return Receipts: - Return Receipt - Return Receipt After Mailing - Electronic Return Receipt PS Form 3816, a five part form used for this type of extra service. Correct Answer: Form for COD (Collect on Delivery) G.I.S.T. Correct Answer: Greet Inquire Suggest Thank When do we ask this: "Does this item contain anything liquid, fragile, perishable, or potentially hazardous such as lithium batteries, perfume, or mercury?" Correct Answer: We ask this whenever we weigh an item on the scale. "If you weigh it, you say it." USPS Retail Ground Correct Answer: - Tracking included - Delivery standard: 2-8 days - Up to 130" in length and girth allowed International Mail Correct Answer: Mail that is sent outside the boundaries of the United States and its territories. The three types of Priority Mail Express (domestic) Correct Answer: 1-Day 2-Day Military First Class Mail Correct Answer: Items that consist of handwritten or typewritten correspondence such as bills, statements, letters, postcards, business documents, and Business Reply Mail. - 1-3 business days for delivery - Must weigh 13 ounces or less Media Mail Correct Answer: Content limited to books, sound recordings, recorded video tapes, printed music, etc. Cannot contain advertising. Free tracking included. Subject to inspection by clerks. Library Mail Correct Answer: Content is limited to educational items like books, sound recordings, academic theses, etc. Must be sent to, from, or between qualifying institutions. Free tracking included. Subject to inspection by clerks. EDDM (Every Door Direct Mail) Correct Answer: An affordable, targeted advertising technique allowing customers to map their marketing mail audience. Zone Charts Correct Answer: This is used to calculate PME, PM, and USPS Retail Ground prices. Sources of Product Knowledge (4) Correct Answer: USPS.com Postal Explorer Postal Bulletin Retail Digest Extra Services (11) Correct Answer: Certificate of Mailing Certified Mail Collect on Delivery (COD) [Show More]

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