BUSINESS ENVIRONMENTS Chapter 8 9 10 Pearson Question and answers study guide
Chapter 8 9 10 Pearson Quiz
Angry with her supervisor over a reprimand, Alisha deliberately pours her soft drink on a coworker's keyboard. T
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BUSINESS ENVIRONMENTS Chapter 8 9 10 Pearson Question and answers study guide
Chapter 8 9 10 Pearson Quiz
Angry with her supervisor over a reprimand, Alisha deliberately pours her soft drink on a coworker's keyboard. This is an example of _______.
Work-related behaviors that directly contribute to productivity and that an organization expects employees to display are known as _______.
Which of the following BEST describes the work related behaviors expected of employees?
Melinda is known to be helpful to new employees who are learning their jobs. In addition, she is always willing to stay late to help her coworkers when they are up against deadlines. Melinda is exhibiting which of the following?
Bill has missed work 5 times in the last month. Which of the following BEST describes Bill's absenteeism?
As a salesman for Fantastic Pharmaceuticals, Mitch is expected to keep his current customers happy and find new customers who want to order his company's products. Which term BEST describes Fantastic Pharmaceuticals' expectation of Mitch?
Masai doesn't believe that "luck happens." He is convinced that you make your own luck in life. This BEST describe Masai's _______.
Overall, Jonah feels good about himself. He knows he isn't without faults, but he believes he is a caring person, a trustworthy, conscientious employee, and a loving husband and father. This reflects Jonah's _______.
Josh has lots of energy and always engages his coworkers. He is known as the "life of the party" and has never met a stranger. Which of the personality dimensions does Josh exhibit?
Dave knows he needs to lose weight to stay healthy, but he just can't resist those hot dogs from the gas station. He feels guilty every time he eats them, but can't seem to make himself stop. Which of the following is Dave experiencing?
John will never question his boss's decisions or let his boss know that he doesn't agree with them, even if he feels he has a better solution or can help the department be more productive. John has a high degree of which of the following?
Brittany's employees enjoy working for her, mostly because she is willing to listen to their ideas and consider new ways of doing things. This often makes the whole team more efficient. Which of the following personality dimensions does Brittany demonstrate?
An individual's beliefs about the exchange of effort for rewards in the workplace form the basis of _______.
Each of the following is an example of an employee contribution to the organization EXCEPT _______.
Cyndi knows that her company expects her to come to work on time every day and perform to the best of her ability. In return, Cyndi expects fair pay, good benefits, and a safe and comfortable work environment. This is an example of ________________.
A psychological contract requires ______________ on the part of the employee and _____________ on the part of the organization, although the terms of this contract are not always explicitly negotiated.
Which of the following BEST defines the person-job fit?
_____________, if managed correctly by a company, is likely to result in higher performance and more positive attitudes from employees.
According to Maslow's Hierarchy of Human Needs, an individual who seeks friendship, interaction with other people, and affection is looking to fulfill _______ needs.
Eric is on the fast track at the law firm where he works. He is always the first one in the office in the morning, the last one to leave at night, and he has more billable hours than any other associate in the firm. He is determined to become a partner in the law firm within the next couple of years. According to McClelland's acquired needs theory, which need would appear to be the most important to Eric?
Which theory of motivation states that workers are motivated solely by money?
George thinks that all his employees are lazy and the only way to get them to work is either to reward them for good work or to punish them for poor work. George believes in which theory of motivation?
People who need to seek approval from others, need to be reassured constantly, and are worried about others' feelings have a high level of which of the following?
The set of forces that cause people to behave in certain ways is known as _________.
Joni and Scott co-teach a third grade class at the elementary school. Joni teaches on Tuesdays and Thursdays; Scott teaches on Mondays, Wednesdays and Fridays. They share the position's salary and benefits on a proportional basis. This best describes _______.
Alison was suspended without pay from her job as a customer service representative for cursing at a customer. According to reinforcement/behavior modification, this is an example of _______.
Joan knows not to come to her boss's meetings late because when her coworkers were late she had to witness her boss yelling at them. Joan has benefitted from which of the following?
Gerry, the Engineering Manager for Magnificent Mustangs, used to have to get several approvals for any expenses over $10,000. Most of the equipment and parts necessary for his department are well over this amount, and the purchasing process was very slow. Gerry and his boss agreed that Gerry should have more say in how he manages his budget, so his boss agreed that Gerry can now approve expenditures up to $100,000. This is an example of which of the following?
Zoe is enrolled in a management program at the local university. Not only does her company pay for the classes, if she completes the program and earns her degree, she will receive a pay increase. This is an example of which of the following?
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Which of the following describes the most frequent method of setting performance goals to direct and motivate behavior?
Your supervisor has the ability to establish your work schedule and assign work tasks. Your supervisor has _______ power.
When it comes to the network system, Alisha is the "go-to-girl." She knows more about the system that anyone else in the company, and if there is a problem, Alisha can fix it. In terms of the network system, Alisha has _______ power.
June doesn't have direct authority; however, because she is knowledgeable and always willing to help, those in her department look to her for direction and advice. June generally assigns tasks and encourages her coworkers to achieve. Which of the following BEST describes June's role?
Sam told two of his employees that if they work hard, he would recommend them for the acquisition team assigned to the new organizational venture. Sam is using which type of power?
Threatening to suspend employees if they don't do as they are told is an example of use of ___________ power.
Joel's employees feel he requires too much paperwork from them and that there are extra steps in their processes. If Joel were not the manager, none of his employees would follow his system. Joel has which type of power?
Which approach to leadership attempted to identify distinctive characteristics of an individual that accounted for his/her effectiveness as a leader?
Kimberly is a warm, nurturing manager. Her staff knows that they can always come to her with their problems, work-related or not, and she will do what she can to help. This BEST describes _______.
Which of the following focuses on intelligence, dominance, self-confidence, energy, activity, and knowledge about the job?
Jolene tells her employees exactly how they should perform each task. She feels the tasks must be performed as she describes, or the department might not meet its goals. Jolene is exhibiting which of the following?
Joshua believes that if his employees enjoy their work, derive satisfaction from it, and are motivated, then the department will reach its goals. Joshua is exhibiting which of the following?
Both task-focused and employee-focused leadership represent a move away from the ________ approach and toward a more _________ approach to leadership.
According to the path-goal theory, a manager who displays _______ leader behavior will establish challenging goals for his subordinates, expect excellence in performance, and display confidence in their abilities.
Which theory of leadership suggests that subordinates are members of an "in-group" or an "out-group," and the leader's behavior toward them varies depending upon the group to which they belong?
Which of the following believes that appropriate leader behavior can vary?
According to the path-goal theory of leadership, which of the following includes being friendly and approachable?
Even though she is the manager, Gayle always includes her employees when making decisions that affect the department. She values their opinions and their knowledge, and considers their input. Gayle is exhibiting which type of leader behavior?
A manager who sets very high goals and expects a great deal from his employees because he believes they are capable is using which type of leadership?
Leading for change is the focus of _______ leadership.
Erica has what is best described as a magnetic personality. She has done such an excellent job of communicating her vision for the organization to the staff and making them believe that it will happen that they seem willing to follow her to the "ends of the earth." This BEST describes _______ leadership.
Martin Luther King exhibited which of the following?
Stephan believes that change is necessary in his department and has created a vision to guide the change. Which of the following is Stephan displaying?
______________ involves routine, regimented activities.
Which of the following could be true of charismatic leaders?
Barbara works in a remote office a few hundred miles away from headquarters, where her boss works. Her boss visits Barbara's office once or twice a year, but Barbara is generally able to "do her own thing" between those visits. The physical distance between Barbara and her boss is a leadership _______.
Which of the following is an organizational factor that mitigates the need for a leader to direct employee performance, thus serving as a leadership substitute?
The practice of putting group needs before the needs of the individual is known as _______.
According to research, women tend to be slightly more _______ in making decisions, whereas their male counterparts tend to be more _______.
Leaders today are expected to change how they manage people and do more of which of the following?
Studies have shown that when making decisions, women leaders may be slightly more _________________.
Which of the following is NOT likely to be done by a leader acting in a traditional manner as overseer?
The practice of putting individual needs before group needs is known as ____________.
Janys is the project leader of a team in which the members are located in Bangladesh, Ireland, and the United States. Due to time zone differences, the team meets via video or audio conference infrequently but communicates with each other on an ongoing basis through email, wikis, and other electronic communication. This BEST describes _______ leadership.
Holding yourself to the highest standard of principled behavior, having respect for the rights and dignity of others within the organization, and expecting others to behave similarly are hallmarks of _______ leadership.
A CEO who requires all employees, even executives, to follow the same rules is exhibiting which type of leadership?
Bruce is the Vice President of Sales for a large manufacturing company. He has employees who work from sales offices or their homes in locations all over the world. Bruce must work harder to create and maintain relationships with his employees. Which type of leader is Bruce?
Which type of leader recognizes the shortcomings and strategic advantages of the company, and is always on the lookout for new opportunities and how the company can effectively exploit those opportunities?
Which of the following has motivated a push for ethical leadership?
Which of the following is the first step in the rational decision-making process?
Making a decision based on a hunch that you have or "going with your gut" is known as _______.
________________ do not occur frequently, are relatively unstructured, and often require enormous investments of time, energy, and resources.
Arianna is certain that the new product her company is developing will be a tremendous success, even though early indications are that the customers are not interested in purchasing the product. The company has invested a great deal in this effort and several members of management have suggested that it is time to cut their losses. Arianna feels that with a more comprehensive marketing plan the sales will finally come. Which of the following describes Arianna's reaction?
Alicia can only find the specific art supplies that she needs at two stores, and she knows the prices of each store and the quality of their products and services. Alicia is working under which of the following?
An innate belief about something is known as ___________.
In anticipation of filling a new position within the organization, Kendra prepares a document that lists the duties and responsibilities of job, along with its working conditions, and the tools, materials, equipment, and information used to perform it. This document is known as a _______.
Each year, all employees at Antonetti Systems are required to complete an "internal résumé" that updates their education, work experience, and career aspirations. This data is then used by the H.R. department to identify qualified internal candidates for promotional opportunities. It appears that Antonetti Systems uses a(n) _______.
Which of the following describes the value of the people who comprise an organization?
Belinda is anticipating one of her managers being promoted to a new position and needs to determine who in the company is ready, or almost ready, to move into a management-level position. Belinda will benefit from which of the following?
Which of the following BEST describes a job's main duties, working conditions, and the tools needed to perform the job?
The statement "A Bachelor's degree, 5 years experience in a similar field, and working knowledge of Microsoft Office program" would be found in which of the following?
Which of the following laws established a minimum wage and requires employers to pay overtime rates for work in excess of 40 hours per week?
According to the Family and Medical Leave Act (FMLA) of 1993, employees are eligible to receive up to _______ in the event of family and medical emergencies?
Title VII of the Civil Rights Act of 1964 prohibits discrimination based on ________.
Joni works in a factory with mostly male coworkers. She often hears them discussing sexual encounters and telling dirty jokes, which makes her uncomfortable. Some of the men have sexually explicit posters on the doors of their lockers, which she can see when they are open. Joni is experiencing which of the following?
The Equal Pay Act prohibits discrimination in pay based on _______.
Julie is worried because she must take time off to be with her son during and after an extensive surgery, and is afraid her company will replace her if she is gone for so long. When she speaks with her human resource manager she feels better. The human resource manager tells her that she is entitled to up to 12 weeks of unpaid leave to care for her son. Which law did the human resource manager describe?
Celeste, a human resource manager, posts an open job in the organization on Monster.com. In doing this, Celeste is performing which of the following functions of human resource management?
Which of the following is an internal recruiting method?
Which of the following is used often, but is actually NOT a good indicator of success on the job?
Steve, the plant manager, takes every candidate out to the production floor and shows them where they will be working, what tools and equipment they will use, and even introduces them to some of the employees the candidate will work beside. Which of the following terms BEST defines this process?
The human resource manager is spending the day at the University, talking with students who might be interested in participating in the company's management development program. The human resource manager is participating in which of the following?
Which of the following is a strong predictor of job success?
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