Genesys ICCS Exam (Administering the System)2022/2023

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What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ANSWER Interaction Administrator What is the name of the application that allows the us... er to answer calls and manage interactions? - ANSWER Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - ANSWER Interaction Optimizer How do you refresh the view in Interaction Administrator? - ANSWER F5 or View/Refresh What is the difference between the tree view (left pane) and list view (right pane) in Interaction Administrator? - ANSWER The left pane is a tree view with container names and icons. The right pane is the list view displaying configuration data for the selected container. What are 3 ways to access Help files in all PureConnect applications? - ANSWER F1; Help from the menu; Programs > Interactive Intelligence > Online Documentation What 3 primary containers are used to organize PureConnect configuration data? - ANSWER Server; People; System What container is used to create users and workgroups? - ANSWER People What utility can help streamline the IP Phone Configuration process? - ANSWER Managed IP Phone Assistant Registration Type: DNS SRV - ANSWER Enter the domain name and protocol for the registration. Registration Type: Line - ANSWER Select an existing line from the pull-down list for the registration. Registration Type: Manual - ANSWER Manually enter the address, port, and protocol for the registration. Registration Type: Sip Proxy - ANSWER A provisioned Interaction Sip Proxy Server. Describe the purpose of a Registration Group - ANSWER Required to be specified for every managed IP phone. It controls how and where the phone registers with IC. What happens if a line configuration that is used in a registration group is changed? - ANSWER Phones will not properly receive new settings until they are reloaded. What is the recommendation when creating individual managed IP phone and associated SIP stations in a production environment where a large number of phones are involved? - ANSWER It is recommended that you create a Managed IP Phone Template first, and then use the Managed IP phone assistant with the template to import the station information. List four advantages to using auto-provisioning over manual IP phone configuration. - ANSWER Less time consuming, less prone to errors, greater flexibility, and future proof. As an administrator for ABC Corp., you are responsible for provisioning 25 new phones. What method should you use to achieve this? - ANSWER Provision the phones as an administrator. As an administrator for ABC Corp., you need to make several changes to the IP phone configuration for 230 managed IP phones. Where would you go to make these changes? - ANSWER Managed IP Phones container in Interaction Administrator. The Stations Assistant should be used to...? - ANSWER create Non-Managed IP Phones from a .CSV list. Why is it important to create a contact line for non-managed phones? - ANSWER Non-managed phones typically use port 5060 Station Type: Workstation - ANSWER A telephone with an associated PC on the network in the same domain as the IC Server Station Type: Stand-alone Fax Machine - ANSWER An independent fax machine with its own line. Station Type: Remote Station - ANSWER A station assigned to a user or agent who runs the Interaction Connect outside of the Network domain of the IC Server. Station Type: Unified Messaging - ANSWER A third-party unified message provider Station Type: Stand-alone Phone - ANSWER A telephone that utilizes the IC Server for phone calls but is not associated to a PC. You are the IC Administrator for your company and must set up 100 new non-managed IP phones. The pre-existing 400 phones in your company are mananged IP phones. All of the new, non-managed phones ill use a different audio protocol than the Polycom phones. What is the most efficient method for setting up these phones? - ANSWER Create a station Template in which you establis [Show More]

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