Health Care > QUESTIONS & ANSWERS > 2021 United HealthCare - Ethics and Compliance. Questions with answers. Rated A+ (All)

2021 United HealthCare - Ethics and Compliance. Questions with answers. Rated A+

Document Content and Description Below

In terms of events, which of the following is true? - ✔✔WRONG - Agents must report formal marketing/sales events only to UnitedHealthcare When completing an enrollment application in LEAN, why ... is an agent prohibited from entering their own email address in a field available for the consumer's email address? - ✔✔The consumer/member would not receive plan related correspondence intended for him/her. Annual Election Period (AEP) is a time when: - ✔✔Consumers can elect to join a Medicare Advantage Plan or switch to a different plan. You have scheduled an appointment and obtained a Scope of Appointment (SOA) form to discuss Medicare Advantage Plans with a consumer. When you arrive at the appointment, a friend of the consumer who is Medicare-eligible is present to hear your presentation. What should you do? - ✔✔Before you can start the appointment with both consumers, ask the consumer's friend to complete an SOA. Educational events allow for which of the following to occur? - ✔✔Provide objective information about the Medicare program and/or health improvement and wellness. Agent Brenda is presenting Medicare Advantage plan options to her consumer, Melanie. During the presentation, Brenda tells Melanie that Medicare gives each plan a Star Rating. Which of the following is not an appropriate response when Melanie asks what the Star Rating means? - ✔✔Brenda should tell Melanie that the Star Rating is the same for every plan and it does not accurately reflect a plan's performance in certain categories. When does Permission to Contact for Medicare Advantage and/or Prescription Drug Plans expire? - ✔✔Once contact is made or 9 months from the date the consumer provided permission (e.g. consumer signature date on BRC) or 90 days if on federal do not call list, whichever comes first. Julie, a consumer, is having difficulty understanding the information her agent, Victor, is presenting at her in-home appointment. She provides Victor with her cousin's telephone number and email address and asks him to explain the plan to her cousin, who frequently assists with her health care decisions. The next day, Victor emails Julie's cousin. Has Victor been compliant? - ✔✔No. Victor violated United Healthcare permission to contact guidelines by emailing the cousin without the cousin's permission. John has Power of Attorney to act on behalf of his mother. What does that mean when it comes to his mother enrolling in a Medicare Advantage Plan? - ✔✔John may sign the Enrollment Application and must be able to provide documentation upon request by the Plan that indicates his authority under state law to enroll his mother. Which of the following is not considered unsolicited contact with a Medicare eligible consumer according to CMS regulations and UnitedHealthcare's rules, policies, and procedures? - ✔✔Mailing a marketing brochure to the consumer via postal mail. To sign an enrollment application on behalf of a consumer, what authority must the individual have? - ✔✔The individual must be legally authorized in the state in which the consumer resides to act on behalf of the consumer (e.g. Power of Attorney). As an agent, you must not do which of the following when marketing UnitedHealthcare Medicare Advantage plans to consumers? - ✔✔Use providers or provider groups to distribute printed information comparing benefits of different health plans without approval. As an agent, you have an obligation to only enroll a consumer in a product: - ✔✔That is suitable for the consumer's needs, goals, and financial resources. [Show More]

Last updated: 2 years ago

Preview 1 out of 7 pages

Buy Now

Instant download

We Accept:

We Accept
document-preview

Buy this document to get the full access instantly

Instant Download Access after purchase

Buy Now

Instant download

We Accept:

We Accept

Also available in bundle (1)

UHC BUNDLE, All you need to score A

comprises of all UHC resources, questions with answers, 100% coverage

By bundleHub Solution guider 2 years ago

$35

10  

Reviews( 0 )

$8.00

Buy Now

We Accept:

We Accept

Instant download

Can't find what you want? Try our AI powered Search

91
0

Document information


Connected school, study & course


About the document


Uploaded On

Aug 15, 2022

Number of pages

7

Written in

Seller


seller-icon
bundleHub Solution guider

Member since 3 years

352 Documents Sold

Reviews Received
27
21
9
0
9
Additional information

This document has been written for:

Uploaded

Aug 15, 2022

Downloads

 0

Views

 91

Document Keyword Tags

More From bundleHub Solution guider

View all bundleHub Solution guider's documents »

$8.00
What is Scholarfriends

In Scholarfriends, a student can earn by offering help to other student. Students can help other students with materials by upploading their notes and earn money.

We are here to help

We're available through e-mail, Twitter, Facebook, and live chat.
 FAQ
 Questions? Leave a message!

Follow us on
 Twitter

Copyright © Scholarfriends · High quality services·