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SSA Academy 421 Exam Questions with Correct Answers

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SSA Academy 421 Exam Questions with Correct Answers Postal Service employees operate under the mandate to protect and preserve the mail placed in its: -Answer- Custody A violation of the security and sanctity of the mail is: -Answer- Failing to deliver the mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: -Answer- Deliver a first impression The type of communication that can enhance or contradict messages is: -Answer- Non-verbal communication The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is: -Answer- G.I.S.T. For a mailpiece to be considered a flat-sized mailpiece it must pass the: -Answer- Flexibility test Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service? -Answer- Instills customer confidence Successful sales transactions occur when the Sales and Services Associate (SSA): -Answer- Makes an informed mutual decision with the customer on products/services What is the most positive way to impact customer perception of the Post Office? -Answer- Provide excellent customer service The US Postal Service is the only delivery service that reaches: -Answer- Every address in the nation An organized workstation creates a more _______ workplace. -Answer- Efficient How a Sales and Services Associate (SSA) conducts themselves on the job effects the: -Answer- Postal brand An active listening technique used to create a successful transaction is called: -Answer- Clarifying One of the first things a customer notices about the Sales and Services Associate (SSA) is their: -Answer- Personal appearance The primary law enforcement for the USPS is the: -Answer- Postal Inspection Service The minimum length of a letter is how many inches long? -Answer- 5 inches The maximum size for a flat-sized mailpiece is: -Answer- 12 x 15 inches A machinable parcel cannot weigh more than: -Answer- 25 pounds A parcel that is more than 70 pounds is: -Answer- Nonmailable Nonmachinable surcharges will be applied to First Class letters when the item is: -Answer- Is polybagged or polywrapped The minimum size of a postcard is the same size as a: -Answer- Letter In order for a postcard to be mailed it must be: -Answer- Rectangular The maximum size of a flat is 15 inches long, __ inches high, and .75 inches thick. -Answer- 12 Proper design and construction of a mailpiece which conforms to minimum and maximum mailing standards ensures: -Answer- Mailability Correctly identifying nonmachinable characteristics of First-Class Mail letters and applying correct pricing will help to protect: -Answer- Revenue generation. A letter that is square instead of rectangular is considered: -Answer- Nonmachinable Nonmachinable letters are processed: -Answer- Manually

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