Health Care > EXAM > Aetna Individual Core Certification Mastery Test (All)

Aetna Individual Core Certification Mastery Test

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What report(s) are available on Aetna Producer World? - ANS-All of the above You will need to successfully complete which requirements to be Ready to Sell (RTS) with Aetna Medicare? - ANS-All of the above Any voluntary disenrollment occurring within three (3) months of the membership effective date is considered a rapid disenrollment and will result in a chargeback of the full commission paid. - ANS-True To report compliance or fraud, waste, and abuse concerns to Aetna you should: - ANS-A, B, and D Agent Oversight routinely monitors agent performance against CMS and internal standards. We monitor: - ANS-All of the above Our Agent Oversight team will implement corrective action when there are CMS infractions and prohibited tactics. Disciplinary or corrective action may include: - ANS-All of the above Failure to respond within the required timeframe to Aetna or CMS requests for information may result in suspension or termination of an agent, broker or producer's ability to market, sell and receive commissions. - ANS-True You can receive commission for any sale that results from an unreported marketing/sales event. - ANS-False A prohibited marketing activity is: - ANS-All of the above How long are you required to maintain Scope of Appointment (SOA) documentation? - ANS-10 years If a beneficiary requests to discuss other products not originally documented on the SOA, you must document a second SOA for the additional product type before the appointment may continue. - ANS-True When obtaining a Scope of Appointment, you may NOT: - ANS-All of the above The Permission to Contact form is used by Aetna sales representatives and external agents to contact beneficiaries and must be completed prior to conducting an outbound call to a Medicare prospect. - ANS-True If a prospect calls to RSVP for a meeting, a Permission to Contact form is not required for that meeting but would be required for a representative to place a follow-up call to a meeting attendee. - ANS-True You may not contact your own clients by telephone and plans may not contact current members by telephone at any time to discuss plan business. - ANS-False Producers may only use CMS and Aetna-approved marketing materials that have been created by our marketing team, approved by us and filed with CMS by us when discussing Aetna Individual Medicare plans. - ANS-True

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