SCOM 123 JMU FINAL

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SCOM 123 JMU FINAL CH. 1 What are the most common myths about communication? - ✔✔1. Communication is a cure all 2. Communicating is just common sense 3. Communication quantity equals quality ... CH. 1 Explain the differences between the three models of communication: linear, interactive, and transactional. - ✔✔>Linear: One way >Interactive: Back and Forth >Transactional: Everyone is a sender and a reciever CH. 1 Define the basic communication elements contained in the communication models (channel, sender, receiver, message, encode, decode, context, fields of experience, noise, and feedback) - ✔✔>Channel: Medium a message is sent >Sender: Person sending message >Receiver: Person getting the message >Message: What the senders want the receivers to get >Encode: Putting ideas into spoken language >Decode: Translating the spoken ideas >Context: Setting >Fields of Experience: Personal experiences >Noise: Interference with effective transmission and reception of a message. >Feedback: The receiver's verbal and nonverbal response to the message CH. 1 Explain the two aspects of every message: Content and relationship. - ✔✔>Content: What is actually being said or done >Relationship: How the message defines or redefines the association between individuals CH. 1 How do constructive versus destructive communication climates influence relationships? - ✔✔>Constructive: Open and supportive >Destructive: Closed off and Defensive CH. 1 Define communication competence and describe the skills needed to be an effective and appropriate communicator. - ✔✔>Communication Competence: Engaging in communication with others that is perceived to be both effective and appropriate Skills Needed: 1. Progress towards the achievement of their goal 2. Know that even the best communicators make errors 3. Communication focuses on the "we" aspect instead of the "me" CH. 1 Explain the role of rules in communication contexts. - ✔✔Rules create expectations for appropriate behavior. Some rules are explicitly stated, others are implied. CH. 1 List the characteristics of an ethical communicator. - ✔✔Respect, honesty, fairness, choice, and responsibility. CH. 2 Explain the three elements of the perceptual process (selecting, organizing, and interpreting). - ✔✔>Selecting: One must select a stimuli and focus on that one and block out all the others >Organizing: Organize data you collect and create schemas >Interpreting: Make sense of the stimuli or interpret the info collected and react to it CH. 2 What is a perceptual schema (prototype, stereotype, and script)? - ✔✔Mental framework that creating meaningful patterns from stimuli. >Prototype: Best example of something >Stereotype: Generalization about a group or category of people >Script: A predictable sequence of events that indicates what we are expected to do in a given situation CH. 2 Define self-concept and describe how it is formed (reflected appraisal, significant others, and society). - ✔✔>Self-Concept: Knowing ourselves and how we are different from all other individuals. >Reflected Appraisal: >Significant Others: >Society: CH. 2 What are some of the influences on perception (gender, culture, past experiences, mood, and context)? - ✔✔Gender, culture, past experiences, mood, and context. CH. 2 What is self-disclosure? - ✔✔Self-Disclosure: Process of purposefully revealing to others personal info about yourself that is significant and others would not know unless you told them CH. 2 How do depth and breadth of self-disclosure influence the building of relationships? - ✔✔>Depth: Refers to how personal you become >Breadth: Range of subjects discussed between persons CH. 2 What are the rules for constructively and appropriately self-disclosing and responding to self-disclosure? - ✔✔1. Trust to avoid being hurt or damaged 2. Reciprocity that risk and trust is shared 3. Understand that some cultures are not as open as others 4. Make sure appropriate for the situation 5. Do incremental disclose to avoid an overload of information CH. 2 Why is reciprocal sharing important? - ✔✔You want to be comfortable and be able to have the same trust and risk as the person sharing CH. 2 Explain what a self-serving bias is and how it influences our interactions (personal traits, situations) - ✔✔Self serving bias: attribute our successful behavior to ourselves and assign external circum [Show More]

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