dyer final

dyer final this builder of CQI Defined quality as "Fitness for use, which includes being free from deficiencies and meeting customers' needs." - ✔✔Juran the second pillar of the cqi model focuses on what of the follow ...

dyer final this builder of CQI Defined quality as "Fitness for use, which includes being free from deficiencies and meeting customers' needs." - ✔✔Juran the second pillar of the cqi model focuses on what of the following? - ✔✔both A and B ( process Improvement and are we doing things right?) this strategic approach to Quality is also known as Focused planning, policy development, or strategic quality planning. This approach is known as? - ✔✔Hoshin In the process Improvement efforts, what does acronym FOCUS stand for? - ✔✔find, organize, clarify, understand, select what Improvement methodology is used to eliminate activities that do not add value, and relies various methods and tools including problem solving and statistical techniques to find waste? - ✔✔lean benchmarking Compares the organization's performance in various operational and clinical measures to reference standards and Industry "best practices." - ✔✔true this occurs when the index ratio of outputs to inputs increase and conformance and expectation quality is maintained or enhanced. This is known as which of the following? - ✔✔productivity Improvement from the CQI perspective, customers are not only patients and external stakeholders but also internal users of a department, unit, or an individual's outputs - ✔✔true ISQ9000 standards do not Define quality- the organization does that. - ✔✔true when using Six Sigma, increasing process variation will thereby increase the sigma of the process, resulting in higher customer satisfaction and lower costs. - ✔✔false this builder of CQI suggests that poor quality is due to nonconformance, and hidden cost of nonquality. It is suggested that the organization's goal should be to " satisfy the customer first, last, and always." - ✔✔Crosby PI occurs only when the lowest cost are consistent with appropriate quality (outputs). - ✔✔true to move towards improved quality, Deming suggests that hso / HS go through a maturation process with respect to a philosophy and use 14 points of CQI. - ✔✔false The QMHCD emphasizes the need for high-quality through a structured approach ultimately affecting competition, quality and cost, and system energy. - ✔✔true according to Deming, improved quality results in productivity Improvement. - ✔✔true practice guidelines describe how things should be done while indicators measure what was done. - ✔✔false the difference between ISO9000 and ISO14000 is that ISO9000 is concerned with which of the following? - ✔✔quality management the basic component for undertaking quality improvement is what? - ✔✔QIT Hammer and Champy define this concept as" the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed." This concept is known as - ✔✔reengineering this is known as the cause-and-effect diagram - ✔✔Fishbone/ Ishikawa diagram A successful Team STEPPS initiative requires a thorough assessment of the organization and its processes and a carefully developed implementation and substainment plan. - ✔✔true the following are examples of hidden costs of poor quality except for - ✔✔insurance billing errors The PDSA cycle that provide the methodological underpinnings for CQI was developed by which contemporary theorist? - ✔✔Shewhart this type of tool shows the relative importance of variables in process and their contribution to a result. it also known as the 80/20 rule, and can be applied to a hospital operating room's schedule. This tool for improvement is known as - ✔✔Pareto Analysis peer reviews such as medical audits were one of the earliest methodologies used to measure quality of physician care. - ✔✔true what is the difference between the QI approach versus the QA approach? - ✔✔It focuses on improving processes the QIT identifies the key quality characteristics of the process- an outcome that can be used to measure quality. - ✔✔true a framework used to apply Six Sigma to reduce variation is known as which of the following? - ✔✔DMAIC this ISO focuses on environmental management and what the organization is doing to minimize harmful activities - ✔✔ISO14000 Quality and CQI focuses only on outcomes and not processes(inputs). - ✔✔false All of essential elements of CQI, EXCEPT for which of the following? - ✔✔CQI is outside-in Deming defined quality as "a product or service possesses quality if it helps somebody and enjoys a good and sustainable market." - ✔✔true reengineering is less technique, more philosophy, and can complement CQI. - ✔✔false the most important reason for process Improvement is to reduce common cause variation around the mean in a process that is in statistical control. - ✔✔true Hoshin planning is customer-oriented, is externally focused, and seeks to achieve breakthroughs in performance, quality, and competitive position. - ✔✔true Deming and Juran asserted that poor quality is always caused by processes, not by workers. - ✔✔false this Pioneer of the CQI Theory advocated for the idea of a hospital register to help Physicians improve the quality of care. - ✔✔Sir Thomas Percival the scatter diagram would be used as a tool for improvement to determine what? - ✔✔a possible relationship between the mortality rate for a surgical procedure and the number of times the procedure is performed in a 12-month period. this is a five-step process used to change the culture of the unit by empowering Frontline staff to assume responsibility for safety in their environment - ✔✔CUSP productivity is increased by any change that increases the ratio of outputs to inputs, which is achieved by altering either the conversion process (structure, tasks / technology, people) or the outputs. - ✔✔true what is 1 variation of Shewhart'e PDSA cycle that maintains the methodological core of quality / productivity Improvement? - ✔✔FOCUS-PDSA OA focuses on solving the problems that result from a faulty process. - ✔✔true monitoring and evaluating quality is prospective. It is retrospective in that poor quality can be prevented. - ✔✔false the CEO, through Senior Management, determines the organization's level of commitment to Quality and QI. - ✔✔false standards implemented by an organization seeking certification for ISO is audited by independent auditor. - ✔✔true