dyer final
this builder of CQI Defined quality as "Fitness for use, which includes being free from
deficiencies and meeting customers' needs." - ✔✔Juran
the second pillar of the cqi model focuses on what of the follow
...
dyer final
this builder of CQI Defined quality as "Fitness for use, which includes being free from
deficiencies and meeting customers' needs." - ✔✔Juran
the second pillar of the cqi model focuses on what of the following? - ✔✔both A and B (
process Improvement and are we doing things right?)
this strategic approach to Quality is also known as Focused planning, policy
development, or strategic quality planning. This approach is known as? - ✔✔Hoshin
In the process Improvement efforts, what does acronym FOCUS stand for? - ✔✔find,
organize, clarify, understand, select
what Improvement methodology is used to eliminate activities that do not add value,
and relies various methods and tools including problem solving and statistical
techniques to find waste? - ✔✔lean
benchmarking Compares the organization's performance in various operational and
clinical measures to reference standards and Industry "best practices." - ✔✔true
this occurs when the index ratio of outputs to inputs increase and conformance and
expectation quality is maintained or enhanced. This is known as which of the following?
- ✔✔productivity Improvement
from the CQI perspective, customers are not only patients and external stakeholders but
also internal users of a department, unit, or an individual's outputs - ✔✔true
ISQ9000 standards do not Define quality- the organization does that. - ✔✔true
when using Six Sigma, increasing process variation will thereby increase the sigma of
the process, resulting in higher customer satisfaction and lower costs. - ✔✔false
this builder of CQI suggests that poor quality is due to nonconformance, and hidden
cost of nonquality. It is suggested that the organization's goal should be to " satisfy the
customer first, last, and always." - ✔✔Crosby
PI occurs only when the lowest cost are consistent with appropriate quality (outputs). -
✔✔true
to move towards improved quality, Deming suggests that hso / HS go through a
maturation process with respect to a philosophy and use 14 points of CQI. - ✔✔false
The QMHCD emphasizes the need for high-quality through a structured approach
ultimately affecting competition, quality and cost, and system energy. - ✔✔true
according to Deming, improved quality results in productivity Improvement. - ✔✔true
practice guidelines describe how things should be done while indicators measure what
was done. - ✔✔false
the difference between ISO9000 and ISO14000 is that ISO9000 is concerned with
which of the following? - ✔✔quality management
the basic component for undertaking quality improvement is what? - ✔✔QIT
Hammer and Champy define this concept as" the fundamental rethinking and radical
redesign of business processes to achieve dramatic improvements in critical,
contemporary measures of performance such as cost, quality, service, and speed." This
concept is known as - ✔✔reengineering
this is known as the cause-and-effect diagram - ✔✔Fishbone/ Ishikawa diagram
A successful Team STEPPS initiative requires a thorough assessment of the
organization and its processes and a carefully developed implementation and
substainment plan. - ✔✔true
the following are examples of hidden costs of poor quality except for - ✔✔insurance
billing errors
The PDSA cycle that provide the methodological underpinnings for CQI was developed
by which contemporary theorist? - ✔✔Shewhart
this type of tool shows the relative importance of variables in process and their
contribution to a result. it also known as the 80/20 rule, and can be applied to a hospital
operating room's schedule. This tool for improvement is known as - ✔✔Pareto Analysis
peer reviews such as medical audits were one of the earliest methodologies used to
measure quality of physician care. - ✔✔true
what is the difference between the QI approach versus the QA approach? - ✔✔It
focuses on improving processes
the QIT identifies the key quality characteristics of the process- an outcome that can be
used to measure quality. - ✔✔true
a framework used to apply Six Sigma to reduce variation is known as which of the
following? - ✔✔DMAIC
this ISO focuses on environmental management and what the organization is doing to
minimize harmful activities - ✔✔ISO14000
Quality and CQI focuses only on outcomes and not processes(inputs). - ✔✔false
All of essential elements of CQI, EXCEPT for which of the following? - ✔✔CQI is
outside-in
Deming defined quality as "a product or service possesses quality if it helps somebody
and enjoys a good and sustainable market." - ✔✔true
reengineering is less technique, more philosophy, and can complement CQI. - ✔✔false
the most important reason for process Improvement is to reduce common cause
variation around the mean in a process that is in statistical control. - ✔✔true
Hoshin planning is customer-oriented, is externally focused, and seeks to achieve
breakthroughs in performance, quality, and competitive position. - ✔✔true
Deming and Juran asserted that poor quality is always caused by processes, not by
workers. - ✔✔false
this Pioneer of the CQI Theory advocated for the idea of a hospital register to help
Physicians improve the quality of care. - ✔✔Sir Thomas Percival
the scatter diagram would be used as a tool for improvement to determine what? - ✔✔a
possible relationship between the mortality rate for a surgical procedure and the number
of times the procedure is performed in a 12-month period.
this is a five-step process used to change the culture of the unit by empowering
Frontline staff to assume responsibility for safety in their environment - ✔✔CUSP
productivity is increased by any change that increases the ratio of outputs to inputs,
which is achieved by altering either the conversion process (structure, tasks /
technology, people) or the outputs. - ✔✔true
what is 1 variation of Shewhart'e PDSA cycle that maintains the methodological core of
quality / productivity Improvement? - ✔✔FOCUS-PDSA
OA focuses on solving the problems that result from a faulty process. - ✔✔true
monitoring and evaluating quality is prospective. It is retrospective in that poor quality
can be prevented. - ✔✔false
the CEO, through Senior Management, determines the organization's level of
commitment to Quality and QI. - ✔✔false
standards implemented by an organization seeking certification for ISO is audited by
independent auditor. - ✔✔true
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