KNR 380

KNR 380 An effective manager must consider a balance between A. organizational demands, job skills, and personality B. individual competencies, job demands, and stresses of the job C. individual competencies, job str ...

KNR 380 An effective manager must consider a balance between A. organizational demands, job skills, and personality B. individual competencies, job demands, and stresses of the job C. individual competencies, job stress, and personality D. individual competencies, job demands, and the organizational environment - ✔✔individual competencies, job demands, and the organizational environment Which of the following is true? A. Trait theories state that leadership can be learned. B. Behavioral theories state that a person is born to be a good leader. C. Both trait and behavioral theories state that leadership is learned. D. Behavioral theories state that leadership is learned. - ✔✔Behavioral theories state that leadership is learned. Which of the following is NOT one of Kouzes and Posner's five practices of exemplary leaders? A. Encourage the heart. B. Model the way. C. Lead by example. D. Enable others to act. E. Challenge the process. - ✔✔Lead by example. According to Douglas McGregor, a theory X management assumption about employees suggests that A. employees can be productive when given more responsibility B. employees need to be coerced to perform C. mutual trust is essential in a productive workplace D. both a and c - ✔✔employees need to be coerced to perform Systems theory A. focuses on the use of technology in the workplace B. is based on biological theory C. states that individual parts of an organization are key to its productivity D. is internally focused - ✔✔is based on biological theory Total Quality Managment assumes that a manager must A. focus on quality from the organization's perspective B. focus on quality from a customer's perspective C. make quality the premise of everything an organization does D. both a and c E. both b and c - ✔✔1. focus on quality from a customer's perspective 2. make quality the premise of everything an organization does Which of the following is NOT true about being the main use of competencies in organizations? A. Competencies are used for evaluation. B. Competencies can drive hiring criteria. C. Competencies are used only in entry-level positions D. Competencies establish training and development benchmarks. - ✔✔Competencies are used only in entry-level positions Which one of the following thinkers is known for the idea of bureaucracy? A. Max Weber B. Henri Fayol C. Chester Barnard D. Abraham Maslow - ✔✔Max Weber Who believed that organizations are groups of people, not just a means of production? A. Mary Parker Follett B. Max Weber C. Henri Fayol D. Abraham Maslow - ✔✔Mary Parker Follett Which of the following thinkers was the first to deal with the administrative side of management and created the five functions of managers? A. Mary Parker Follett B. Douglas McGregor C. Henri Fayol D. Frederick Herzberg - ✔✔Henri Fayol Which of the following is most accurate? A. All levels of managers need to have the highest level of technical skills. B. Senior managers need to have the highest level of conceptual skills. C. Middle managers need to have the highest level of technical skills. D. Frontline managers need to have the highest level of human relation skills. - ✔✔B. Senior managers need to have the highest level of conceptual skills. An efficient and ineffective organization is described as one that A. does not adequately achieve organizational goals and wastes resources B. does not adequately achieve organizational goals but minimizes waste of resources C. achieves organizational goals with minimal waste of resources D. achieves organizational goals but wastes resources - ✔✔does not adequately achieve organizational goals but minimizes waste of resources Which level of management is responsible for guiding the organization on a day-to-day basis? A. top managers B. all managers regardless of the level C. frontline managers D. middle managers - ✔✔frontline managers What are the four functions of management discussed in the text? A. Planning, organizing, supervising, and budgeting B. Programming, leading, budgeting, and controlling C. Planning, organizing, leading, and controlling D. Coordinating, communicating, leading, and controlling - ✔✔Planning, organizing, leading, and controlling Values of an organization refer to: A. direct statements that serve as steps to achieving goals B. realistic and desirable view of where an organization will be in the future C. statement of purpose for the organization D. beliefs held by the organization - ✔✔beliefs held by the organization A mission statement should A. be the realistic and desirable view of where an organization will be in the future B. state the purpose of the organization C. be direct statements that serve as steps to achieving goals D. be broad statements of intent set by the organization to guide actions - ✔✔state the purpose of the organization Objectives are what an agency wants to accomplish, and goals are how the staff is going to accomplish them. A. True B. False - ✔✔False Objectives are: A. broad statements of intent set by the organization to guide actions B. beliefs held by the organization C. realistic and desirable view of where an organization will be in the future D. direct statements that serve as steps to achieving goals - ✔✔D. direct statements that serve as steps to achieving goals According to the text, the triple bottom line of sustainable business are: A. Community, Budget, and