CQI Exam Questions
Define CQI - ✔✔STRUCTURED process where PEOPLE plan and carry out continuous
IMPROVEMENTS in health care that meet or exceed EXPECTATIONS
What is the difference between quality in industry and quali
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CQI Exam Questions
Define CQI - ✔✔STRUCTURED process where PEOPLE plan and carry out continuous
IMPROVEMENTS in health care that meet or exceed EXPECTATIONS
What is the difference between quality in industry and quality in healthcare? -
✔✔Healthcare is more complex
Has greater attn to consumers
Greater education/training in CQI for all staff
Name some CQI tools - ✔✔Flow Charts
Cause & Effect
Histograms
Pareto Charts
Run Charts
Control Charts
Regression Analysis
Describe flow chart and what it measures - ✔✔Pictorial representation of how a process
goes from start to finish
Each step is represented by a symbol (start, stop, decision)
Clarifies who is responsible for each step
Failure mode effects analysis
Describe cause & effect diagram and what it measures - ✔✔AKA Ishikawa or Fishbone
where the head is the problem and each bone is a cause contributing to the problem
IDs causes of variation
Describe histogram and what it measures - ✔✔Vertical bar chart that shows distribution
of frequencies
Successive histograms can show whether there has been a change in variability of a
process
Describe pareto diagram and what it measures - ✔✔Chart that contains both bars and a
line graph. Bars are ranked from highest to lowest (going from left to right). Each bar is
one type of cause. Line on top of the bars represent a cumulative %. So it quickly shows
the most frequent cause/defect/complaint. Fixing the most frequent cause(s) can bring
the greatest reward = "most bang for your buck".
Describe control chart and what it measures - ✔✔Line graph with upper and lower
limits. If most of the data points are near the middle (average), then it is under control.
However if it is above or below the limits, it is not in control.
Measures performance over time
IDs variability
8 pts in a row indicate whether its in contr
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