A+ Certification - ANSWER ____ has industry recognition, so it should be your first choice for certification as a PC technician.
Computing Technology Industry Association - ANSWER The most significant certifying organ
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A+ Certification - ANSWER ____ has industry recognition, so it should be your first choice for certification as a PC technician.
Computing Technology Industry Association - ANSWER The most significant certifying organization for PC technicians is the ____.
Educating - ANSWER As a support technician, your goals can include ____ the user, as well as repairing the computer.
Handshake - ANSWER When you arrive at the customer's site, greet them with a ____.
Phone - ANSWER support requires more interaction with customers than any other type of PC support.
Expectations - ANSWER Part of setting ____ is to establish a timeline with your customer for the completion of a project.
Interviewing the user - ANSWER Troubleshooting begins by ____.
Taking ownership of - ANSWER ____ a problem increases your value in the eyes of your coworkers and boss.
Back injury - ANSWER ____, caused by lifting heavy objects, is one of the most common injuries that happen at work.
Least - ANSWER As you solve computer problems, always keep in mind that you don't want to make things worse, so you should use the ____ invasive solution.
False - Copyright laws - ANSWER When someone purchases software from a software vendor that person legally owns the software.
STOP - ANSWER If a problem happens in the kernel mode of Windows, a ____ or blue screen error occurs.
.docx - ANSWER Which file extension indicates a file created by a word processing program in the Office 2007 /2010 suite?
Service - ANSWER A ____ is a program that runs in the background to support or serve Windows or an application.
System Tray - ANSWER The ____ is usually on the right side of the taskbar and displays open services.
Right-click the file and select Properties - ANSWER How do you change file attributes from the Windows Explorer?
Providing a user interface, and Managing hardware - ANSWER The four basic functions of an operating system include managing files, running applications, _______.
The filename is changed to make it invisible to the system. - ANSWER What happens to a file moved into the Recycle Bin?
UAC - User Account Control - ANSWER The ___ dialog box in Windows Vista appears each time a user attempts to perform an action that can be done only with administrative privileges.
Client/Server - ANSWER A Windows domain is a type of ____ network, which is a network where resources are managed by a centralized computer.
Workgroup - <=10 Nodes ideal - ANSWER A Windows ____ is a logical group of computers and users that share resources, where administration, resources, and security on a workstation are controlled by that workstation.
Active Directory - ANSWER An example of a network operating system is Windows Server 2008, which controls a network using a database called ____.
True - ANSWER All 64-bit drivers must be Microsoft certified.
Dual - ANSWER A ____ boot allows you to install the new OS without disturbing the old one so you can boot to either OS.
Unattended - ANSWER A ____ installation is performed by storing the answers to installation questions in a text file or script that Windows calls an answer file.
Virtual - ANSWER A ____ machine is software emulation that simulates the hardware of a physical computer.
Automatic - ANSWER For an always-up broadband connection (such as cable modem or DSL), it is strongly recommended that you select ____ when you configure Windows Updates.
BIOS Setup - ANSWER To keep boot sector viruses at bay, in ____ you can disable the ability to write to the boot sector of the hard drive
Complete PC Backup - ANSWER Besides backing up user data or system files, you can also back up the entire hard drive using Windows Vista / 7 ____.
End Process or End Process Tree - ANSWER To stop a process using Task Manager, select the process and click ____.
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