SHRM-CP Study guide Questions and
Answers Graded A
Fishbone Diagram ✔✔Is used to map out a list of factors that affect a problem or desired Outcome
Numerical Rating ✔✔Is a quantifiable measure of desired performance,
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SHRM-CP Study guide Questions and
Answers Graded A
Fishbone Diagram ✔✔Is used to map out a list of factors that affect a problem or desired Outcome
Numerical Rating ✔✔Is a quantifiable measure of desired performance, and it serves as a target
for improvement.
Organizational Needs Assessment ✔✔Where is the training needed in the organizational level?
It defines the KSAs required as the organization prepares for the future.
Organizational Development (OD) ✔✔Is a complex strategy intended to change the beliefs,
attitudes, values, culture and structure of organizations so that they can better adapt to new
technologies, markets, and challenges. Organizational Development methods are employed to
improve Organizational Effectiveness (OE).
Scatter diagram ✔✔Quality tool that shows possible relationships between two variables. (e.g.
Trend and Ratio) (e.g. to determine if there is a relationship between years of experience and
income level)
Sample return ✔✔A measureable outcome as a result of a developed initiative. (e.g. An average
value of increased production)
Designing an OED Intervention ✔✔Requires determining the target audience's readiness for the
upcoming change. (Managers input is a way to diagnose their readiness and obtaining
commitment. )
Interpersonal Strategies ✔✔Deals with the work relationship between employees. Efforts aimed
at clarifying work expectations and norms to prevent misunderstandings or conflicts.
OD/ OE involves analyzing 3 areas of an organization: ✔✔Its people, its processes, and its
planning
Process-related performance problem ✔✔Impractical or outdated procedure are an example of
process-related problem.
Goldratt's Theory of constrains ✔✔The greater constraints faced by organizations come from
policies.
Six Sigma ✔✔Its a set of techniques and tools for process improvement. It was introduced by
engineer Bill Smith while working at Motorola in 1986
Six Sigma Black Belts ✔✔Project Leaders
Six Sigma Green Belts ✔✔Employees
Organizational Structure ✔✔The Method by which work flows through an organization. It allows
group to work together within their individual functions to manage tasks.
An Ombudsperson ✔✔Is a neutral party with limited powers and cannot therefore negotiate for
one party. It can investigate, the dispute, establish facts, and refer the matter, along with the
evidence, to management or to other forms of ADR.
Open-door policy ✔✔Form of dispute resolution that opens the lines of communication within a
company
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