Wellcare ACT 2022 (Centene)(QUESTIONS & ANSWERS 100% CORRECT)A grievance request, or any evidence concerning a grievance, must be filed orally or in
writing no later than _____ calendar days from the date of the event o
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Wellcare ACT 2022 (Centene)(QUESTIONS & ANSWERS 100% CORRECT)A grievance request, or any evidence concerning a grievance, must be filed orally or in
writing no later than _____ calendar days from the date of the event or the date the
member is made aware of the issue. - ✔✔60
When completing an application, you should ensure that you enter the provider ID of a
specialist and not a Primary Care Physician (PCP). - ✔✔False
Which of the following statements about completing telephonic enrollments is FALSE? -
✔✔Must include most of the required elements necessary to complete the enrollment
A passing score of __ or higher must be achieved to successfully complete this course -
✔✔85%
To ensure accurate data entry, you should repeat the Medicare ID back to the
beneficiary. - ✔✔True
Steps to take when safeguarding and securing PHI and PII include - ✔✔All of the Above
An agent may be terminated for cause if they fail to comply with a compliance
investigation, encourage others to avoid the compliance interview process, or fail to
provide truthful or complete information - ✔✔True
For 2022, ______ will no longer be a preferred pharmacy - ✔✔Walmart
The Part D Senior Savings Model (SSM), which reduces member spending on insulin,
will be offered on the Value Script and Value Plus products - ✔✔True
Communication of PHI can be: - ✔✔Written, Electronic, Verbal
Agents must meet all required contracting, training, and certification requirements to be
eligible to sell Wellcare's Medicare Products - ✔✔True
Wellcare offers a robust portfolio of products and plans across _____ states. - ✔✔50
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