A severely injured client is moved into an examination area of the emergency department. The family
member who accompanied the client to the ED is screaming at the nurse, saying that someone better
start doing somethin
...
A severely injured client is moved into an examination area of the emergency department. The family
member who accompanied the client to the ED is screaming at the nurse, saying that someone better
start doing something right away. What is the best response by the nurse?
1. "I need you to go to the waiting area. You can come back when you're more in control."
2. "I'm going to give you a few minutes alone so you can calm down."
3 "I can't think when you are yelling at me. Talk to me in a normal voice."
4. "I know you are upset. But please control yourself and sit down. Otherwise I will have to call security."
Correct Answer- "I know you are upset. But please control yourself and sit down. Otherwise I will have
to call security."
Most violent behavior is preceded by warning signs, such as yelling or swearing. The challenge for nurses
is to apply interventions that de-escalate a person's response to stressful or traumatic events. The keys
to effective limit setting are using commands to express the desired behavior and providing logical and
enforceable consequences for noncompliance. Nurses should acknowledge the agitated person's
feelings and be empathetic, reminding him or her that they are there to help.
The clinic nurse assists the health care provider with physical examinations and the collection of
laboratory specimens. Which of these findings does the nurse recognize as being reportable to the
public health department?
Positive eye discharge co
[Show More]