2023 Centene Cert Review Questions with Complete Solutions
Wellcare offers a range of Medicare plans to provide members with affordable access to: -Answer- All of the above
Which of the following statements about c
...
2023 Centene Cert Review Questions with Complete Solutions
Wellcare offers a range of Medicare plans to provide members with affordable access to: -Answer- All of the above
Which of the following statements about completing telephonic enrollments is FALSE? -Answer- Must include most of the required elements necessary to complete the enrollment.
Communication of PHI can be:
(Select all that apply.) -Answer- a.
Written
b.
Electronic
c.
Verbal
Verbal permission granted to discuss plan details qualifies an authorized representative to complete an application on behalf of the beneficiary. -Answer- FALSE
You can help prevent grievances by:
(Select all that apply.) -Answer- a.
Always confirming availability of the beneficiary's primary and specialist providers by using the provider search tool available on the plan's website.
b.
Always using plan materials to clearly explain plan benefits and cost (including medications) and check for understanding.
c.
Always confirming a beneficiary's intent to enroll before accepting their enrollment application.
What are some examples of steps that can be taken when safeguarding and securing PHI and PII?
(Select all that apply.) -Answer- a.
Shred documents that contain PHI or PII using appropriate means.
b.
Never leave laptops, PHI, or PII in an unattended vehicle.
c.
Do not include PHI or PII in the subject line or body of an email.
d.
Secure emails that contain PHI or PII.
Centene requires all contracted agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. -Answer- TRUE
Once the enrollment is completed, you can save a copy of the application for your reference. -Answer- FALSE
A grievance request, or any evidence concerning a grievance, must be filed orally or in writing no later than _____ calendar days from the date of the event or the date the member is made aware of the issue. -Answer- 60
Failure to inform a beneficiary that a trusted provider is out-of-network or is not available in the newly selected plan can cause a sales allegation. -Answer- TRUE
An agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. -Answer- FALSE
Key areas you as an agent have control over and impact upon regarding Star Ratings for quality are: -Answer- All of the above
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