Question text
Wellcare does not need to be informed of all marketing/sales events at which plans or materials will be
presented or distributed (Formal & Informal).
Select one:
True
False
Feedback
Brokers/Agents mu
...
Question text
Wellcare does not need to be informed of all marketing/sales events at which plans or materials will be
presented or distributed (Formal & Informal).
Select one:
True
False
Feedback
Brokers/Agents must inform Wellcare of all marketing/sales events at which plans or materials will be
presented or distributed (Formal & Informal).
Question 2
Correct
1.00 points out of 1.00
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Question text
Brokers/Agents may be investigated after being suspected of noncompliant activity reported through a:
(Select all that apply.)
a.
Complaint Tracking Module (CTM)
b.
Yelp Review
c.
Grievance
d.
Secret Shop Finding
Feedback
Brokers/Agents may be investigated after being suspected of noncompliant activity reported through a
Complaint Tracking Module (CTM), grievance, secret shop finding, internal audit, or reporting.
Question 3
Incorrect
0.00 points out of 1.00
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Question text
Medicare Star Ratings and performance are at the forefront of Wellcare's quality strategy. Wellcare's quality
focus consists of six drivers. Which of the following is not a Wellcare quality driver?
a.
Member Service
b.
Reputation
c.
Member Payments
d.
Serving Government Customers
Feedback
Wellcare's quality focus consists of six primary drivers: Member Service, Serving Government Customers,
Selection and Enrollment, Reputation, Requirement of Participation, Bonus Payment.
Question 4
Correct
1.00 points out of 1.00
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Question text
What type of inquiries can Wellcare's Corporate Sales Support team assist with?
a.
Application and Enrollment
b.
Onboarding and Certifications
c.
Commissions
d.
All of the above
Feedback
Wellcare's national Sales Support team (Corporate) is available to assist with inquiries pertaining to
Onboarding and Certifications, Materials, Commissions, Application and Enrollment, and so on.
Question 5
Correct
1.00 points out of 1.00
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Question text
Which of the following actions are you required to do when contacted regarding an allegation of noncompliant
activity?
a.
Speak with the investigator as quickly as possible.
b.
Answer all questions honestly and completely.
c.
Offer information and documents important to the investigation.
d.
All of the above
Feedback
You are required to do the following when contacted regarding an allegation of noncompliant activity: Speak
with the investigator as quickly as possible, answer all questions honestly and completely, and offer
information and documents important to the investigation.
Question 6
Correct
1.00 points out of 1.00
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Question text
The information contained within ACT will equip brokers/agents to certify, market, and sell which health plans?
a.
Ascension Complete
b.
Wellcare
c.
All of the above
Feedback
The purpose of ACT is to provide brokers/agents with the information needed to certify, market, and sell
Wellcare and Ascension Complete plans.
Question 7
Correct
1.00 points out of 1.00
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Question text
Which of the following is not an example of Protected Health Information (PHI)?
a.
Medical records
b.
Payment history
c.
Library card
Feedback
PHI is individually identifiable health information that relates to an individual’s past, present, or future physical
or mental health, condition, or payment for the provision of healthcare to the individual. PHI includes medical
records and payment history.
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