MGMT 12th Edition by Chuck Williams TEST BANK

Test Bank for MGMT 12, 12th Edition, 12e by Chuck Williams TEST BANK ISBN-13: 9780357137727 Full chapters included Chapter 1: Management 1-1: Management Is . . . 1-2: Management Functions 1-3: Kinds of Managers ...

Test Bank for MGMT 12, 12th Edition, 12e by Chuck Williams TEST BANK ISBN-13: 9780357137727 Full chapters included Chapter 1: Management 1-1: Management Is . . . 1-2: Management Functions 1-3: Kinds of Managers 1-4: Managerial Roles 1-5: What Companies Look for in Managers 1-6: Mistakes Managers Make 1-7: The Transition to Management: The First Year 1-8: Competitive Advantage through People Chapter 2: The History of Management 2-1: The Origins of Management 2-2: Scientific Management 2-3: Bureaucratic and Administrative Management 2-4: Human Relations Management 2-5: Operations, Information, Systems, and Contingency Management Chapter 3: Organizational Environments and Cultures 3-1: Changing Environments 3-2: General Environment 3-3: Specific Environment 3-4: Making Sense of Changing Environments 3-5: Organizational Cultures: Creation, Success, and Change Chapter 4: Ethics and Social Responsibility 4-1: Workplace Deviance 4-2: US Sentencing Commission Guidelines Manual for Organizations 4-3: Influences on Ethical Decision-Making 4-4: Practical Steps to Ethical Decision-Making 4-5: To Whom Are Organizations Socially Responsible? 4-6: For What Are Organizations Socially Responsible? 4-7: Responses to Demands for Social Responsibility 4-8: Social Responsibility and Economic Performance Chapter 5: Planning and Decision-Making 5-1: Benefits and Pitfalls of Planning 5-2: How to Make a Plan That Works 5-3: Planning from Top to Bottom 5-4: Steps and Limits to Rational Decision-Making 5-5: Using Groups to Improve Decision-Making Chapter 6: Organizational Strategy 6-1: Sustainable Competitive Advantage 6-2: Strategy-Making Process 6-3: Corporate-Level Strategies 6-4: Industry-Level Strategies 6-5: Firm-Level Strategies Chapter 7: Innovation and Change 7-1: Why Innovation Matters 7-2: Managing Innovation 7-3: Organizational Decline: The Risk of Not Changing 7-4: Managing Change Chapter 8: Global Management 8-1: Global Business, Trade Rules, and Trade Agreements 8-2: Consistency or Adaptation? 8-3: Forms for Global Business 8-4: Finding the Best Business Climate 8-5: Becoming Aware of Cultural Differences 8-6: Preparing for an International Assignment Chapter 9: Designing Adaptive Organizations 9-1: Departmentalization 9-2: Organizational Authority 9-3: Job Design 9-4: Intraorganizational Processes 9-5: Interorganizational Processes Chapter 10: Managing Teams 10-1: The Good and Bad of Using Teams 10-2: Kinds of Teams 10-3: Work Team Characteristics 10-4: Enhancing Work Team Effectiveness Chapter 11: Managing Human Resource Systems 11-1: Employment Legislation 11-2: Recruiting 11-3: Selection 11-4: Training 11-5: Performance Appraisal 11-6: Compensation and Employee Separation Chapter 12: Managing Individuals and a Diverse Workforce 12-1: Diversity: Differences That Matter 12-2: Surface-Level Diversity 12-3: Deep-Level Diversity 12-4: Managing Diversity Chapter 13: Motivation 13-1: Basics of Motivation 13-2: Equity Theory 13-3: Expectancy Theory 13-4: Reinforcement Theory 13-5: Goal-Setting Theory 13-6: Motivating with the Integrated Model Chapter 14: Leadership 14-1: Leaders versus Managers 14-2: Who Leaders Are and What Leaders Do 14-3: Putting Leaders in the Right Situation: Fiedler’s Contingency Theory 14-4: Adapting Leader Behavior: Hersey and Blanchard’s Situational Leadership® Theory 14-5: Adapting Leader Behavior: Path-Goal Theory 14-6: Adapting Leader Behavior: Normative Decision Theory 14-7: Visionary Leadership Chapter 15: Managing Communication 15-1: Perception and Communication Problems 15-2: Kinds of Communication 15-3: Managing One-on-One Communication 15-4: Managing Organizationwide Communication Chapter 16: Control 16-1: The Control Process 16-2: Control Methods 16-3: What to Control? Chapter 17: Managing Information 17-1: Strategic Importance of Information 17-2: Characteristics and Costs of Useful Information 17-3: Capturing, Processing, and Protecting Information 17-4: Accessing and Sharing Information and Knowledge Chapter 18: Managing Service and Manufacturing Operations 18-1: Productivity 18-2: Quality 18-3: Service Operations 18-4: Manufacturing Operations 18-5: Inventory