USPS Exam 421 Window Clerk Practice Questions and Answers

USPS Mission - ANSWER Provide, trusted, affordable, universal 24-Hour Clock - ANSWER Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and deliver ...

USPS Mission - ANSWER Provide, trusted, affordable, universal 24-Hour Clock - ANSWER Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. Delivery Methods - ANSWER Planes, trucks, cars, boats, bicycles, snow mobiles, mules. APC - ANSWER Automated Postal Centers Automated Postal Centers - ANSWER Self-serve kiosks, commercial retail outlets, banks, ATMs. Mail Arrival Profile - ANSWER Determines operational startup & staffing. CET - ANSWER Critical Entry Time Clearance Time - ANSWER Mail is cleared for dispatch. 18:00 - ANSWER Carriers in from street. 20:00 - ANSWER 80% of collection mail should be cancelled at the P&DC. 23:00 - ANSWER Out of primary processing. 24:00 - ANSWER Secondary Operations Complete 04:00-09:00 - ANSWER Distribute to DDC/DDU 07:00 - ANSWER 100% of DPS 2nd pass complete. Core Responsibility - ANSWER Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy. PolicyNet - ANSWER Online resource to find handbooks, manuals, publications. Directives - ANSWER Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service. DMM - ANSWER Domestic Mail Manual Domestic Mail Manual - ANSWER DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes. IMM - ANSWER International Mail Manual International Mail Manual - ANSWER IMM - Mailing conditions for each country, also includes a list of countries. ASM - ANSWER Adminstrative Support Manual Administrative Support Manual - ANSWER Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy. POM - ANSWER Postal Operations Manual Postal Operations Manual - ANSWER Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation. ELM - ANSWER Employee & Labor Relations Manual Employee & Labor Relations Manual - ANSWER Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations. F101 - ANSWER Field Accounting Procedures AS or MS - ANSWER Handbook ID for Administrative Support Manual (ASM) DM - ANSWER Handbook ID for Domestic Mail Manual (DMM) EL or P - ANSWER Handbook ID for Employee & Labor Relations Manual (ELM) M - ANSWER Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM) PO - ANSWER Handbook ID for Postal Operations Manual (POM) Publications - ANSWER Primarily for public, marketing and mail guidelines. Postal Bulletin - ANSWER Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly. Postal Forms - ANSWER Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP. Publication 223 - ANSWER Information regarding directives and forms catalog. #1 Business Goal - ANSWER Strengthening customer relationship. Value, Exceptional Service, Reliability - ANSWER Will increase revenue, missed opportunity is missed revenue, quality end-to-end service. Building Customer Relationship - ANSWER Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback. What the postal service offers - ANSWER Better value, presence in every community, USPS.com, competitive pricing incentives. Shipping Services - ANSWER Priority, Express, Parcel Select, Parcel Return Service, International Mail Parcel Select - ANSWER Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives. Parcel Return Service - ANSWER Consumer return merchandise. International Mail - ANSWER Service to over 180 countries. Includes FC, GXG, PM, PMEI. GXG - ANSWER Global Express Guaranteed Global Express Guaranteed - ANSWER 1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499. Dimensions: Weight up to 70 lbs, 46" x 35" x 46", combination length and girth of 108" Priority Mail - ANSWER 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8. Priority Mail Express - ANSWER 1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS. Mailing Services - ANSWER First Class, Periodicals, Standard, Package Services First Class - ANSWER Up to 13 oz, 2-3 day delivery. Periodicals - ANSWER Newspapers, magazines, journals, newsletters. Standard - ANSWER Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs, small packages. Includes general merchandise such as large/small gifts. Retail only. Media - ANSWER Educations materials: Books, film, manuscripts, CD, DVD Library - ANSWER To/from libraries, schools Bound Printed Matter - ANSWER Permanently bound: catalogs, phone books. BMEU Extra Services - ANSWER Certified, Insurance, Registered, USPS Tracking, Signature Confirmation, Return Receipt Online Services - ANSWER Buy stamps, Track and Confirm, COA, FWD, Holds, schedule redelivery, postage, package pickup, order supplies. Click-N-Ship - ANSWER Ability to print labels with postage, pay postage by CC, calculate and compare rates, standardize and store addresses, find zip codes, purchase insurance. Employee Engagement Programs - ANSWER Identify opportunities. Business Connect/Customer Connect/Rural Connect Package Pickup - ANSWER Schedule online carrier pickup. Pick Up On Demand - ANSWER Schedule a timed pickup for additional fee. USPS Mobile - ANSWER GPS location app for locating USPS facilities. Direct Mail - ANSWER Mailing tool that is cost effective, promotes business, generates sales. EDDM - ANSWER Every Door Direct Mail - 5000 or fewer pieces, must qualify as a flat. Thickness greater than .0007, max 3.3 oz. Must have proper indicia. Postage is paid in advance - cash, check for payment. PS3602-R Every Door Direct Mail - ANSWER Cost-effective way to reach potential customers near your business. Create mailpieces however you like, select postal routes and pay for postage online. Bring your mailing to your local Post Office™ for delivery to every household on chosen routes. 5000 or fewer pieces, must be a flat, thickness min .007", max 3.3 oz. Must have indicia. Postage paid in advance. PS3602-R - Postage Statement. Cash/check for payment. Premium Forwarding Service - ANSWER Fee service offering temporary weekly reshipment services. Length of 2 weeks to one year (6 month renewal). Self-Service Kiosk - ANSWER Located in Post Office lobbies. They are available even when the Post Office counter is closed. Designed to process 80% of transactions. mPOS - ANSWER Mobile Point of Sale Mobile Point of Sale - ANSWER Allows customer service representatives to process many simple transactions away from the Full-Service counter, a strategy known in the retail industry as "line busting." Consists of an Apple iPod Touch, integrated barcode imager/credit card reader, wireless receipt printer and wireless label printer, allowing Post Offices to improve customer experience and reduce cost to serve. Stamps by Mail - ANSWER Ability to order stamps and have them mailed directly to customer. Order forms/online. Stamps by Phone - ANSWER Ability to order stamps via phone and have them mailed directly to customer. Stamps by Fax - ANSWER Ability to order stamps via fax and have them mailed directly to the customer. Forever Stamps - ANSWER 1 oz FC letter stamp. Semi-Postal Stamps - ANSWER Charity stamps. Additional amount is donated to charity. Strategic Partners - ANSWER Fed Ex, UPS, Amazon HAZMAT - ANSWER Hazardous Materials DMM Publication 52 - ANSWER Hazardous, Restricted and Perishable Mail PACT - ANSWER Prevent All Cigarette Trafficking - 2009 HAZMAT Question - ANSWER Is there anything liquid, fragile, perishable or potentially hazardous such as lithium batteries or perfume? HAZMAT Regulations - ANSWER Found in DMM, IMM, Publication 52, Handbook EL-812. ORM-D - ANSWER Other Regulated Materials-Domestic: Marking for mail or shipping in the US that identifies other regulated materials for domestic transport only. Packages bearing this mark contain hazardous material in a limited quantity that presents a limited hazard during transportation, due to its form, quantity, and packaging. Surface transport only. No International. Usually consumer commodities. HAZMAT Categories - ANSWER Flammable, Corrosive/Reactive, Biological, Toxic, Other common Declared HAZMAT - ANSWER Declared by mailer, properly marked, properly packaged. Undeclared HAZMAT - ANSWER Suspected of containing prohibited HAZMAT. Non-mailable HAZMAT - ANSWER Markings of non-mailable materials, non-mailable quantity, improperly prepared, leaking, alcohol. No stains on packaging. Do not accept: Improperly reused/recycled boxes, air transport that does not meet requirements, no HAZMAT to International/APO/FPO. HAZMAT Procedure - ANSWER Inspect, ask questions, refer to postmaster or supervisor if needed. If in doubt ask supervisor or postmaster. If cannot determine contents, do not accept. Give Notice 107 - Some Things Were Never Meant to be Mailed - Let's Keep the Mail Safe. If markings found: Report, isolate, contact mailer, file report with inspection service. Poster 138 - ANSWER HAZMAT "Keep the Mail Safe" poster. HAZMAT Handling - ANSWER Transport in reliable MTE, Stage in isolated area, Radioactive 10 feet apart, Place and secure on top/center of cart, do not leave unattended. HAZMAT Identification - ANSWER Affix placard to MTE transport. HAZMAT Packing Requirements - ANSWER DMM - Sufficient cushion, secure closures, adequate package reinforcement, both delivering and return address, hazard marked on address side. Tobacco Requirements - ANSWER NO tobacco except: Intra AL/HI (PME, PM), business/regulatory purpose (PME), certain individuals (PME/PM), consumer testing/public health. All must have PS3811 and Label 11-HFPU. PS3811 - ANSWER Return Receipt - Proof of delivery. Can be combined with: Signature Confirmation Special Handling Restricted Delivery USPS Tracking Insurance up to $500 Parcel Airlift Service (PAL) Label 11-HFPU - ANSWER Hold For Pick Up Anonymous Mail - ANSWER All mail weighing over 13 oz, bearing only stamps and not presented to a retail counter.