USPS SSA Window exam 2022 Questions and Answers

What is GIST - ANSWER Greet. Inquire, Suggest, Thank What is the postal service mission? - ANSWER Provide trusted, affordable universal service Why does the Postal service go by the 24 hr clock? - ANSWER To keep pr ...

What is GIST - ANSWER Greet. Inquire, Suggest, Thank What is the postal service mission? - ANSWER Provide trusted, affordable universal service Why does the Postal service go by the 24 hr clock? - ANSWER To keep process on task to ensure collection and delivery is on time What is the minimum size of a letter - ANSWER 3 1/2 x 5 What do you get with Priority Mail Express? - ANSWER $100 insurance, 1-2 day delivery Guarantee, Tracking What do you get with USPS Tracking? - ANSWER Day and time of delivery What are the color of the money orders? - ANSWER Green (domestic) Pink (international) Why would someone need to insure a package? - ANSWER Against lost, stolen, or damaged item How long are money orders good for? - ANSWER FOREVER What are the 3 P's? - ANSWER Personal, Professional, Postal How many keys do you get when you rent a PO Box? - ANSWER 2 PO Boxes can be rented for how many months at a time - ANSWER 3 months (auto pay) 6 months, 12 months What is Balloon Pricing? - ANSWER Very light and very large What are the characteristics for Dimensional Weight Pricing - ANSWER Priority, Zone 5-8 and is more than a Cubic foot What is a IRC (International Reply Coupon)? - ANSWER a prepaid coupon use to purchase stamp equivalent of current postage rate to other country What would certified mail be used for? - ANSWER Important documents such as taxes, court documents. What is restricted delivery? - ANSWER when you needed a specific person to sign for item When do you need to fill out a 8105A? - ANSWER for money orders purchases in $3000 or more and cashing of $10, 000 in a single day When would you fill out a 8105B - ANSWER when a suspicious transaction has taken place What kind of payment can the Post office take? - ANSWER Cash, credit/debit cards, money orders, travelers checks, checks (personal and business) What can you not purchase with a credit card? - ANSWER Money orders, payment to DOS for passports employee debt, trust funds, etc What is the Max per Domestic money order? - ANSWER $1000 What it the Max per International money order? - ANSWER Up to $700 What are some trigger words? - ANSWER you need to.. its not my problem, I cant/wont What are some calming words? - ANSWER I'm sorry... that sounds so frustrating, let me help What is oversized pricing? - ANSWER Big and Heavy What is the Max weight the Post office will accept? - ANSWER 70 lbs How many bait money orders do you have? - ANSWER 3 Why do you have bait money orders? - ANSWER to help aid in investigation to help USPIS Where would I go to find out if I can mail a fur coat to China? - ANSWER IMM (international Mail Manual) Where do you keep your bait money orders? - ANSWER Under your largest bills in your till What is an irregular sized package? - ANSWER tube, film photo mailer What is the DMM used for? - ANSWER Dom Mail Manual to see how to mail something in the US How often is the Retail digest published - ANSWER bi-weekly Where would I go to find out how to hang the POW flag - ANSWER Postal bulletin Why would someone want to use Signature Confirmation? - ANSWER For added security to insure item is signed when received How often do you need to do your 1412 (end of day report) - ANSWER daily and sign with ink What is Premium Forward service? - ANSWER When a customer is mailed weekly via priority mail all of their mail for a fee How long is a permanent forward kept on file? - ANSWER 18 months How much insurance can you purchase? - ANSWER up to $5000 How many forms of ID do you need to rent a PO Box? - ANSWER 2 - One photo and one with proof of address How long can you hold your mail for? - ANSWER min of 3 days no more than 30 If your in a market dominant area, do you pay a deposit for your PO Box keys? - ANSWER Yes How many day do you have to verify info on a new PO Box rental - ANSWER 3 days When do you issue a 2nd/Final notice on a certified item? - ANSWER 5 days When do you return an unclaimed certified item - ANSWER 15 days How much cash are you accountable for in your drawer? - ANSWER $100 How much are you allowed to be short in your drawer - ANSWER $10 or 10% How often is your drawer audited - ANSWER quarterly Can you share your drawer? - ANSWER NO What is anonymous mail? - ANSWER mail that bears postage stamps, weighs over 13 oz and is not presented to a retail clerk What is identifiable mail - ANSWER mail that has been click and ship, Metered permit imprint What is EDDM (every door direct mail) - ANSWER 5000 pieces or less to be delivered to every house/mail box how much cash back can you get? - ANSWER $50 in increments of $10 What is special handling - ANSWER used for bees and poultry (baby chicks) What is package interception? - ANSWER recalling or redirecting a trackable package what is the benefit of retail equipment? - ANSWER multiple transaction, running tally, less mathematical errors How often do the retail floor get restocked - ANSWER 2 a week what is a firm hold out? - ANSWER business that received 50 plus letters daily, set up and cancelled by postmaster what is a certificate of mailing - ANSWER proof of mailing Who would want to use Registered Mail - ANSWER someone mailing something of high value Up to what amount can a registered item be insured for? - ANSWER $25000 What is RCE (retail customer experience) used for - ANSWER To take a snap shot of the transaction/customer experience to improve our brand. What do you get with Priority mail - ANSWER 2-3 day delivery, $50 free insurance and tracking Can you write a check for over the amount of purchase? - ANSWER no If you rent a PO box on the 16th of July when is your 6 month renewal due again? - ANSWER January When will you box be closed and mail returned - ANSWER 11th day when will the first renewal notice be put in the box? - ANSWER First of that month when will webbats generate a reminder notice be place in a box - ANSWER 20th What are some additional services that the post office offers - ANSWER Selective Services, Passports, Duck Stamps, Why would you need to go to the Multi-cultural Out reach, Fact Sheets? - ANSWER to translate with customers in other languages What are some of the USPS retail communicators? - ANSWER Postal Bulletin, Retail marketing, Retail Digest, and Postal Merchandiser guide What are our Premium services we offer - ANSWER Priority Mail express, Priority Mail, Insurance and PO Boxes What are the benefits of renting a PO Box - ANSWER Faster delivery services, 24/7 access, affordable, private