What are the 3 things you must know throughout the Hiring Process? - ANSWER - Sound hiring process affects the health of an organization
- Potential for lawsuits from improper practices
- Hiring a new employee= 15% of
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What are the 3 things you must know throughout the Hiring Process? - ANSWER - Sound hiring process affects the health of an organization
- Potential for lawsuits from improper practices
- Hiring a new employee= 15% of that person's revenue
What is needed in a Job Description? - ANSWER -Job Title
- Qualifications
- Details of the position's major responsibilities
- General Position overview
What is External Recruitment? - ANSWER Utilizing online or traditional employment services allows outsourcing of the recruiting process, including necessary Equal Employment Opportunity Commission (EEOC) record keeping.
Example: Placement Centers on College Campuses
What is the proper number of interviews that should be held? - ANSWER 3-5 Formal Interviews
What is the Title VII of 1964 Civil Rights Act - ANSWER Employers cannot discriminate against applicants based upon their race, color, religion, sex, or national origin. It is illegal for employment agencies to fail or refuse to refer for employment based upon these bases.
What are examples of Final Negotiations? - ANSWER -Salary, Benefits, Working Conditions
- Signature which states that the person understands the policies
- Working Hours
- Pay
- Raises
What is a Unilateral Contract? - ANSWER No exchange of promises/value. only 1 party promises to perform an act
What is a Bilateral Contract? - ANSWER Each party promises to perform an act on the condition that the other party will also perform an act
Whats is an Offer? - ANSWER A promise to do, or refrain from doing, something in the future.
True - ANSWER True/False: Business Transactions usually involve a contract with an initial offer and an counter offer
What is Acceptance? - ANSWER When the offeree accepts the offeror's proposal.
What is Consideration? - ANSWER It involves the exchange of values: one party gives up something of value in exchange for the other party doing the same.
What is Capacity? - ANSWER legal age & mental capacity to engage in the contract
What is a Breach? - ANSWER Occurs when an obligation specified in a contract is not met.
What are the factors courts use to determine whether a true independent contractor relationship exists? - ANSWER 1st: degree of control asserted by the employer over the contractor's activities will be scrutinized.
2nd: to what degree did the employer retain the right to terminate the agreement?
3rd: how was the contractor paid and how were taxes withheld from the contractor's compensation?
4th: did the service or project involve specialized skills?
5th: did the contractor supply his or her personally owned tools, material, or equipment?
What is an Operational Level Agreement? - ANSWER An agreement that describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. Its objective is to present a clear, concise and measurable description of the service provider's internal support relationships.
What is Risk Management? - ANSWER The process of analyzing exposure to risk and determining how to best handle such exposure.
What is Frequency? - ANSWER The number of times the risk or loss may occur
What is Severity? - ANSWER Determined by the risk manager, based on previous experience
What are Inherent Risks? - ANSWER Risks or potential losses that are associated with the specific activity or sport
What is the DIM process? - ANSWER - Developing Risk Management
- Implementing Risk Management
- Managing Risk Management
What are the steps to Developing Risk Management? - ANSWER - Identify Risk
- Classify Risk
- Select Treatment for Risk
What is needed for Risk Management? - ANSWER Communicate and update regularly
What is needed for Managing Risk Management? - ANSWER Upper Management Support
What are the Standard Operating Procedures? - ANSWER - Reduction Techniques
- Extensive Record Keeping
- Using Signage
What is Premise Liability? - ANSWER The legal responsibility a facility or event manager owes to the individuals utilizing the venue.
What is Negligence? - ANSWER Avoidable accidents that should have been anticipated and prevented by taking reasonable precautions.
What is Duty? - ANSWER To do what a reasonably prudent person in a similar situation would do.
What is Breach of Duty? - ANSWER What the defendant (service provider) either did (commission) or did not do (omission) to meet the obligation of the standard of care of a reasonably prudent professional (RPP).
What is Forseeability? - ANSWER Reasonable anticipation that harm or injury is a likely result from certain acts or omissions.
What is Proximate Cause? - ANSWER The connection between the breach of duty and the harm that occurred.
What are Damages? - ANSWER 1) The physical or emotional loss suffered by the injured party such as:
- Economic loss: medical expenses, lost wages.
- Physical pain and suffering
- Emotional distress (fright, anxiety, humiliation)
- Physical impairment (temporary or permanent)
2) The compensation the plaintiff receives in order to return to the way they were before the injury. (to be made whole again).
What are Possible Defenses against Liability? - ANSWER - Contributory Negligence
- Supervision
- Assumption of Risk
- Types of Patrons
- Waivers/Releases
- Reasonable Persons Theory
What is Contributory Negligence? - ANSWER If the participant in some way contributed to his or her own injuries. Any fault on the part of the plaintiff will completely bar them from receiving any type of compensatory award.
What are the Components of an effective Crowd Management Plan? - ANSWER - Trained and Competent Staff
- Address procedures in Emergency Plan
- Procedures to Eject Patrons
- Competent Communication Network
- Proper Signage
What are the duties of a Crowd Manager? - ANSWER - Manage the movement and activity of the crowd/guests
- Assisting in emergencies
- Assisting guests related to their enjoyment and/or involvement
What is Emergency Management? - ANSWER The process of mitigating, responding to and recovering from an emergency.
What is a Major Emergency? - ANSWER - Requires involvement from several groups outside the organization or event
- May involve Technical or Natural Disasters
What is a Minor Emergency? - ANSWER - Confined to a single setting
- may involve EMS, 911, and first-aid
- Involve relatively few people
What is a Catastrophic Emergency? - ANSWER - May involve the entire community in which an event takes place
- often task federal, state, and local agencies or systems
- ex: tornados, earthquakes, severe storms
What is an Emergency Medical Response Plan (ERMP)? - ANSWER Ensure that the ability of event management to rapidly respond to both life-threatening and non-life-threatening medical conditions.
What is the Key determinant in court decisions involving Alcohol? - ANSWER - Forseeability
What is Aramark? - ANSWER The largest sport concessionaire that is based in Philadelphia
What is Centerplate? - ANSWER provides catering, concessions, management, and merchandise services.
2 of their largest contract are with FedEx Field and the Lucas Oil Stadium
What are InHouse Concessions? - ANSWER Concessions operations provided by the facility.
What is Outsourcing? - ANSWER An outside organization to provide the entire food service operation for a specific number of years.
What are the steps to Historical Perspective? - ANSWER - Reconstruction
- Preservation
- Rehabilitation
- Restoration
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