BUS 341 Conflict_Resolution_Milestone_1_Test 2020 - University of Phoenix | BUS341 Conflict_Resolution_Milestone_1_Test 2020 - A Grade

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UNIT 1 — MILESTONE 1 Score You passed this Milestone 16 questions were answered correctly. 8 questions were answered incorrectly. 1 Which one of the following conflict resolution processes is ... most appropriate when parties are unable or unwilling to meet together? Restorative justice Conciliation Transformative mediation Arbitration CONCEPT Resolution Processes Overview 2 The stage of conflict in which an issue starts to develop between parties without their knowledge is called __________. discomfort tension Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 1 of 12 7/29/2020, 8:50 PMpre-conflict crisis CONCEPT Pre-Conflict 3 The way a person thinks of himself or herself is referred to as that person's __________. identity in-group nature conflict style CONCEPT Identity and Conflict 4 At which stage of conflict do parties start to adopt negative views of each other? Crisis Incident Misunderstanding Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 2 of 12 7/29/2020, 8:50 PMPre-conflict CONCEPT Misunderstanding 5 Roommates Stan and Peter have been in a conflict since Stan accused Peter of stealing money from his wallet. This morning while Peter was in the bathroom, Stan took Peter's wallet from the kitchen table and hid it. "Now we'll see how he likes it when something important to him goes missing," Stan said as he left. Later that morning, Peter was frantically searching for his wallet. "I thought I left it on the kitchen table! All of my IDs and money are in my wallet. If I can't find it soon, I'll have no way to get to class on time, and I have a major presentation to give today!" Which stage of conflict are Stan and Peter in? Post-conflict Crisis Misunderstanding Discomfort CONCEPT Crisis 6 Select the term for a type of conflict resulting from parties' perceptions that their needs are not being met. Relationship-based conflict Data-based conflict Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 3 of 12 7/29/2020, 8:50 PMInterest-based conflict Structural conflict CONCEPT Types of Conflict 7 Which of the following statements would best fit with an accommodating conflict style? ”What you want is more important to you than what I want is to me.” “There has to be a way we can figure this out so we’re both happy.” “Can we just try to get along and deal with this situation another time?” “Can we make a deal here? Maybe split things down the middle?” CONCEPT Accommodating 8 Which of the following describes the collaborating conflict style? High in both cooperativeness and assertiveness Low in cooperativeness and high in assertiveness High in cooperativeness and low in assertiveness Low in both cooperativeness and assertiveness Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 4 of 12 7/29/2020, 8:50 PMCONCEPT Collaborating 9 The avoiding style can be described as which of the following? High in assertiveness and low in cooperativeness Low in assertiveness and high in cooperativeness Low in both assertiveness and cooperativeness High in both assertiveness and cooperativeness CONCEPT Avoiding 10 Franklin was involved in a long-standing conflict with his neighbors over the condition of his house, which was very run-down. Although he had the money to fix it, Franklin refused to do so. The conflict recently became very intense, and a local reporter wrote a story about it. During the interview with Franklin, the reporter asked how the conflict affected Franklin. “Well," Franklin replied, "it's hard having people not talk to me or complain about me. But at least I'm finally getting some recognition in this community. Nobody paid any attention to me before, and now I'm on the news!” In Franklin's point of view, what is the advantage of this conflict? Acting on values Being talked about by his neighbors Not spending money Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 5 of 12 7/29/2020, 8:50 PMBeing interviewed CONCEPT Advantages and Disadvantages of Conflict 11 Conflicts often move from one stage to another. This can be described as which of the following? Escalating or de-escalating Rising or falling Intensifying or de-intensifying Progressing or going backward CONCEPT Resolution and Post-Conflict 12 A major assumption of Realistic Conflict Theory centers around the idea of __________, meaning that for every gain by one party, there is a corresponding loss by the other party. zero-sum thinking superordinate goals moves limited resources Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 6 of 12 7/29/2020, 8:50 PMCONCEPT Realistic Conflict Theory 13 Conciliation is a conflict resolution process in which the conflict resolver does which of the following? Makes a decision for the disputing parties Evaluates the case and issues an opinion to the disputing parties Facilitates discussion to improve the communication between disputing parties Meets privately with each party in an attempt to resolve their differences CONCEPT Conciliation 14 Which of the following statements about game theory in conflict resolution is true? Game theory only accounts for strategic moves. Game theory only accounts for gains. Game theory only accounts for relational aspects. Game theory only accounts for losses. CONCEPT Game Theory 15 Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 7 of 12 7/29/2020, 8:50 PMAt which stage of conflict do parties become fully aware of each other's role in their unmet needs? Discomfort Tension Incident Crisis CONCEPT Incident 16 Which of the following stages of conflict is characterized by parties not having a clear idea of what their mutual problem is, but feeling a general sense of unease with each other? Incident Discomfort Misunderstanding Crisis CONCEPT Discomfort 17 Which of the following is a result of the growth of ADR? Lower rate of divorce among married couples Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 8 of 12 7/29/2020, 8:50 PMMore focus on the emotional aspects of a conflict Increase in the use of mediation in divorce proceedings and neighborhood disputes Less jail time for people who commit felony offenses CONCEPT History of ADR and Conflict Resolution 18 A individual's "preferred conflict style" can be described as which of the following? The only style that the individual is good at using The style that the individual most often uses The style that the individual should rely on to resolve conflicts The style that works best for the individual in most circumstances CONCEPT Overview of the Five Conflict Styles 19 To settle a dispute that caused conflict between them at work, Harold and Darnell agreed to their boss's request and took their situation to Kumar, a professional mediator. As they began, Darnell asked, "Will we need to sign some sort of contract or agreement at the end of this mediation?" "Yes," replied Kumar. "I hope you'll feel better about each other by the time we're done. But even if you still aren't happy with each other, the hope is to create an agreement that makes it possible for both of you to get your needs met." Kumar paused and looked meaningfully at each man in turn. "That agreement has to come from you. I won't suggest anything that you should or shouldn't put into it." Which type of mediation is Kumar describing? Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 9 of 12 7/29/2020, 8:50 PMTransformative mediation Evaluative mediation Mediation-arbitration Facilitative mediation CONCEPT Different Styles of Mediation 20 Parties using the compromising style of conflict resolution will seek to do which of the following? Meet some of their own needs and some of the other party's needs when they are in conflict Assert their needs and goals over the needs and goals of the other party Avoid dealing with conflict when the stakes are too high Accommodate others' needs at the expense of their own in order to resolve the conflict CONCEPT Compromising 21 Collaborative law is commonly used as a conflict resolution method for which type of dispute? Contractual Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 10 of 12 7/29/2020, 8:50 PMBusiness Divorce and family Law and property CONCEPT Collaborative Law 22 Which of the following statements best describes the competing conflict style? When using this style, one party seeks to achieve the mutual and respective goals of both parties. When using this style, one party seeks to convince the other party of the merits of his/her position through debate. When using this style, one party seeks to get his/her own needs met by attacking the other party. When using this style, one party seeks to meet his/her own needs at the expense of another party's needs. CONCEPT Competing 23 In a conflict at the tension stage, which of the following behaviors would a mediator expect to see? Members of the parties minimizing the significance of incidents between them Parties talking to others about the conflict in hopes of gaining allies Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 11 of 12 7/29/2020, 8:50 PMActive attempts between the parties to harm each other Unawareness of the parties’ relationship to each other CONCEPT Tension 24 In the aftermath of criminal activity, which parties does the restorative justice model bring together to address the offense? Victims, community members, and police officers Offenders, community leaders, and a mediator Victims, offenders, and a mediator Victims, offenders, and their lawyers CONCEPT Restorative Justice © 2020 SOPHIA Learning, LLC. SOPHIA is a registered trademark of SOPHIA Learning, LLC. About Contact Us Privacy Policy Terms of Use Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 12 of 12 7/29/2020, 8:50 PM [Show More]

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