Wellcare 2023 Mastery Test QUESTIONS AND ANSWERS ALL CORRECT
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Once the enrollment is completed, you can save a copy of the application for your reference. Correct Answer: False Which elements are available as part of Wellcare's sales support model? Correct A... nswer: All of the above. Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. Correct Answer: True Communication of PHI can be: (Select all that apply.) Correct Answer: -Written -Electronic -Verbal Prior to completing the enrollment form, you should always confirm the beneficiary's primary care physician (PCP) and/or specialists. Correct Answer: True Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment processing. Select one: Correct Answer: True A Health Risk Assessment (HRA) can be completed for C-SNP and D-SNP plans only, before the enrollment application process in Ascend through the Value Based Enrollment (VBE) portal. Correct Answer: False Beneficiary-facing content that includes generic or plan-specific product or benefit information must be submitted for review and CMS submission, as well as acceptance or approval, prior to distribution. Correct Answer: True A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. Correct Answer: False The NEW online Centene Workbench self-service portal enables you to: Correct Answer: All of the above What are some examples of what can trigger a beneficiary complaint? Correct Answer: Select All! a.Did not consent to enroll in the plan. b.Received incorrect plan benefit information or were dissatisfied with plan benefits. c.Had enrollment/disenrollment issues (e.g., disenrollment/cancellation requests, late enrollment penalty, loss of entitlement). [Show More]
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