BUS 526 Sophia Conflict Final Milestone 2020 – Strayer University | BUS526 Sophia Conflict Final Milestone 2020 – A Grade

BUS 526 Sophia Conflict Final Milestone 2020 – Strayer University You passed this Milestone 23 questions were answered correctly. 2 questions were answered incorrectly. 1 To settle a dispute that caused confli ...

BUS 526 Sophia Conflict Final Milestone 2020 – Strayer University You passed this Milestone 23 questions were answered correctly. 2 questions were answered incorrectly. 1 To settle a dispute that caused conflict between them at work, Harold and Darnell agreed to their boss's request and took their situation to Kumar, a professional mediator. As they began, Darnell asked, "Will we need to sign some sort of contract or agreement at the end of this mediation?" "Yes," replied Kumar. "I hope you'll feel better about each other by the time we're done. But even if you still aren't happy with each other, the hope is to create an agreement that makes it possible for both of you to get your needs met." Kumar paused and looked meaningfully at each man in turn. "That agreement has to come from you. I won't suggest anything that you should or shouldn't put into it." Which type of mediation is Kumar describing? • Mediation-arbitration • Evaluative mediation • Transformative mediation • Facilitative mediation CONCEPT Different Styles of Mediation 2 Suzy crosses her arms during a meeting when she feels she is being reprimanded. This style of communication is __________ and __________. • verbal, high context • non-verbal, high context • verbal, low context • non-verbal, low context CONCEPT High and Low Context Communication 3 The Third Side is an approach to conflict resolution that takes which of the following into account? • The input of professional conflict resolvers • Other cultural viewpoints • The perspectives of neutral parties familiar with the conflict • The perspectives and interests of those affected by a conflict CONCEPT What Is the Third Side? 4 A individual's "preferred conflict style" can be described as which of the following? • The style that works best for the individual in most circumstances • The style that the individual most often uses • The only style that the individual is good at using • The style that the individual should rely on to resolve conflicts CONCEPT Overview of the Five Conflict Styles 5 Which of the following would be a reason for a mediator to hold a private meeting with a party? • To encourage the party to hold fast to a good position • To tell a party that he or she is making unreasonable demands • To make a process check • To tell a party not to react so strongly to the other party’s statements CONCEPT Private Meetings and Confidentiality 6 Which of the following interest types is considered non-negotiable in conflict resolution? • An interest that is not disclosed at the beginning of a mediation • An interest that is a value tied to a person’s sense of self • An interest that requires the other party to make too much effort • An interest that is very specific regarding what is needed or wanted CONCEPT When Interests Are Values 7 Michael and Amelia disagreed about who should tend to the affairs and health care of their father, Raphael, who was elderly and no longer self-reliant. As the conflict escalated, Michael and Amelia's relationship deteriorated, and Raphael developed immediate health concerns that required decisions. Michael and Amelia, who live several hours from each other, sought help from a community mediation center, but both refused to meet with each other. The case worker at the center recommended that they participate in a conciliation process. Which of the following best explains why the case worker recommended conciliation? • Conciliation will allow Michael and Amelia to have a decision made for them. • Conciliation is the only appropriate process for dealing with elder care issues. • Because they live far from each other, it may be difficult or impossible for Michael and Amelia to meet together. • Conciliation is always faster than mediation. CONCEPT Conciliation 8 Which of the following best describes Social Identity Theory? • A theory stating that social systems tend toward entropy • A theory stating that groups tend to compare themselves in relation to other groups • A theory stating that self-identity is a product of personal experience • A theory stating that following group norms weakens a person's self-identity CONCEPT In-Groups, Out-Groups, and Social Identity Theory 9 Lainey, Penelope, Zach, and Brian were talking about renting an apartment together next year, but they were having trouble working out the details. "I don't understand why I would have to pay more if I got the master bedroom," said Lainey. "We decided to draw straws to see who gets what room, and Zach only suggested that after he didn't draw the master bedroom." "I only suggested that because I don't think it's fair that we each pay the same amount for different amenities," responded Zach. "I'd be willing to pay more if I got a larger room and private bathroom, but if we're splitting everything else I don't understand why I have to pay the same as Lainey for a smaller space." "I agree with our initial plan of splitting everything," Brian jumped in. "But maybe Zach has a point about things seeming uneven at the end." "Well, what if Lainey agreed to do more of the chores?" asked Penelope. "Is that one way we could divide up the household so everyone feels like we're all getting the same benefits from living together?" Which of the potential roommates had a win-win way of approaching the situation? • Zach • Penelope • Brian • Lainey CONCEPT Conflict as Partnership 10 When approaching decision-making, the majority of people find __________ most important. • comparing themselves to others • being positive • avoiding loss • standing firm CONCEPT Gain and Risk 11 When a conflict resolution process is utilized in the workplace, it is important to demonstrate how the process can improve __________. • workplace norms • attribution bias • workplace rules • organizational efficiency CONCEPT Adapting CR Processes to Workplace Rules 12 Which of the following is considered the most intense stage of conflict? • Crisis • Misunderstanding • Incident • Tension CONCEPT Crisis 13 Which aspect of decision-making focuses on the tangible costs and benefits associated with each available option? • Emotional • Non-rational • Rational • Tangible CONCEPT Rational Factors in Decision Making 14 Which of the following core concerns relates to rank, or acknowledgement of importance in a given situation? • Status • Autonomy • Role • Appreciation CONCEPT Core Concerns: Status 15 Harry complained about his job to his brother, Stuart. "I like the work, but the office is life-draining. No one supports anyone else, everyone is always in a bad mood, and the company rules keep us from doing our jobs effectively. Besides that, the pay is lousy. I just try to go in, keep my head down, and come home." Stuart replied, "Well, you're still pretty young, and you have good skills. Why not quit and find a new job? Find another company that does the same work, if it's what you like doing. Or try something new." Harry shrugged. “But who knows if it will be better anywhere else? At least, after all the time I’ve been at my job, I know what to expect.” Which of the following does Harry’s response suggest he is reluctant to change? • His cognitive dissonance • His comfort zone • His conflict style • His belief system CONCEPT The Comfort Zone and Resistance to Change 16 Uncovering common interests through conflict analysis can create which of the following for parties involved in a long-term conflict? • Cognitive dissonance • Spiraling escalation • Hardening of positions • Negative assumptions CONCEPT Contrasting and Common Beliefs, Positions, and Interests 17 Gender traits are often categorized within a culture, and this is considered an example of cultural __________. • competency • fluency • awareness • norms CONCEPT Gender in Culture 18 Which of the following might best be explained by a difference in cultural communication styles? • An assumption that a person from another culture who frequently makes eye contact in conversation is aggressive • An assumption that a person who gestures more frequently in conversation than you do is from another culture • An assumption that all miscommunication is due to different cultural communication styles • An assumption of gender appropriate or inappropriate behavior when a man is seen crying CONCEPT Oculesics 19 Which of the following is an effective method of gathering data for a conflict analysis? • Conducting interviews with the parties involved in the dispute • Reading documented material about a conflict’s history • Using open-ended, short answer, yes/no, and leading questions • All of the answer choices are correct. CONCEPT Gathering the Data to Analyze 20 In a culture, the worldview is __________ to all members. • ambiguous • constant • common • different 21 Elder Care Conflict Resolution should only be utilized when the elder involved lacks __________. • a full mental capacity • good judgment • power of attorney • dependents CONCEPT Elder and Child Care Conflict Resolution 22 Which of the following statements best describes the competing conflict style? • When using this style, one party seeks to meet his/her own needs at the expense of another party's needs. • When using this style, one party seeks to get his/her own needs met by attacking the other party. • When using this style, one party seeks to convince the other party of the merits of his/her position through debate. • When using this style, one party seeks to achieve the mutual and respective goals of both parties. CONCEPT Competing 23 Which of the following is considered essential in order to achieve a successful resolution? • The parties consider their relationship to be the most important factor. • The parties have a sense of investment in the process. • The parties have experience with conflict resolution processes. • The parties are on speaking terms with one another. CONCEPT Creating Buy-In to a Conflict Resolution Process 24 Family conflict about a parent constantly favoring one child over another - brought to light because of that parent spending more time with the favored child on a weekend - could best be described as which of the following? • A conflict based on behavioral patterns • A conflict based on cultural norms about families • A conflict based on one specific issue • A systemic conflict CONCEPT Issues vs. Patterns 25 Active listening is a major conflict resolution tool best defined by which of the following? • Giving a speaker constant feedback to confirm that his or her message has been heard • Giving a speaker constant feedback to confirm that his or her message is agreed with • Questioning a speaker to get more clarification on his or her statements • Responding to a speaker’s message with your own opinions