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WGU C235 Training and Development – Latest 2022 Already Passed

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WGU C235 Training and Development – Latest 2022 Already Passed The Performance Management Cycle ( PM CYCLE) ✔✔1. Administer- Establish goals and clarify expectations. 2. Organization- Provide feedback and coaching 3. Awards- Evaluate performance and conduct performance reviews. Diverger ✔✔Concrete experience and reflective observation Converger ✔✔Abstract conceptualization and Active experimentation Accommodator ✔✔Active Experimentation and concrete experience Assimilator ✔✔Reflective observation and Abstract conceptualization ROI ✔✔(#Employees) x ($Produce Profits)= Return Return/Investment cost = ROI Organizational entry stage of career development ✔✔Obtain job offers and initiate assimilation through orientation and on-boarding Performance appraisal ✔✔(Comparative Systems)-straight ranking, paired comparison, alternation raking. (Absolute Systems)- trait-rating, behaviorally anchored rating scales. HR's 4c ✔✔Communication skills, Collaboration skills, Cognitive skills, and Consulting skills. HR effective performance traits ✔✔courage, proactivity, self-esteem, risk taking, high energy level, conscientiousness, integrity, trustworthiness, respect for alternative points of view. HR Competency Behavioral Indicator Categories ✔✔Acquiring, Applying, Mastering, Influencing Types of e-learning settings ✔✔Synchronous- real time with the facilitator. Asynchronous- whenever students are available. Training and Development methods can be divided into three categories ✔✔1. info presentationlecture, orientation, conference, systematic, web-based, computed assisted. 2. Simulation- role play, outdoor games, cases. 3. OJT Trainers ✔✔1. training expert 2. subject matter 3. consultant- understands business to training 4. communication expert- group dynamics Leadership VS Management ✔✔leadership relates to determining the organizations vision and providing direction(facilitates change) management is coping w/ day-to-day operations Career Stages ✔✔1. (occupational preparation) self-image, training. 2. (organizational entry) job offers, orientation, on-boarding 3. ( early career) learn job, rules, pursue dream 4. ( mid career) reappraise, find new job and wants 5. (late) prepare for retirement and shift from power to guidance, opinions valued at work. The Addie Model ✔✔Design, Development, Implementation, Evaluation, Assessment. Continuous cycle Five components of emotional intelligence ✔✔1. self-awareness 2. self-regulation 3. motivation 4. empathy 5. social skills Four strategies of positive leadership ✔✔p. climate p. relationships p. communication p. meaning Transactional Leadership ✔✔contingent rewards, management by exception, motivation Transformational Leadership ✔✔charisma-vision, inspiration, stimulation-intelligence Kirkpatrick's 4-level evaluation criteria ✔✔1. reaction 2. learning 3.behavior 4.results Evaluator rates ✔✔knowledge, comprehension, application, analysis, synthesis, evaluation implications of learning theory ✔✔the "why" meaningful content opportunities to practice feedback direct experience Erikson's life cycle ✔✔5th- identity stage 6th- young adult 7th-adulthood "produce" 8th- maturity exceptions to employment at-will doctrine ✔✔1. implied contract 2. implied covenant of good faith and fair dealing 3. public policy when one person tries to influence another person's actions. ✔✔resistance, commitment, compliance Performance Management Systems ✔✔align resources, systems, employees outcome to performance evaluations ✔✔higher productivity, lower turnover, employee development

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