Test Bank for Introduction to Information Systems 5th Canadian Edition by Rainer, Prince, Sanchez

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Test Bank for Introduction to Information Systems 5th Canadian Edition, 5ce by Rainer, Price, Splettstoesser-Hogeterp and Sanchez-Rodrigues TEST BANK ISBN-13: 9781119613190 FULL CHAPTERS INCLUDED ... CHAPTER 1: Introduction to Information Systems Opening Case Introduction 1.1 Why Should I Study Information Systems? 1.2 Overview of Computer-Based Information Systems 1.3 How Does IT Impact Organizations? 1.4 Importance of Information Systems to Society Summary Chapter Glossary Discussion Questions Problem-Solving Activities Chapter Closing Case CHAPTER 2: Organizational Strategy, Competitive Advantage, and Information Systems Opening Case Introduction 2.1 Business Processes 2.2 Business Process Reengineering, Business Process Improvement, and Business Process Management 2.3 Business Pressures, Organizational Responses, and Information Technology Support 2.4 Competitive Advantage and Strategic Information Systems Summary Chapter Glossary Discussion Questions Problem-Solving Activities Chapter Closing Case CHAPTER 3: Ethics and Privacy Opening Case Introduction 3.1 Ethical Issues 3.2 Privacy Summary Chapter Glossary Discussion Questions Problem-Solving Activities Chapter Closing Case CHAPTER 4: Information Security and Controls Opening Case Introduction 4.1 Introduction to Information Security 4.2 Unintentional Threats to Information Systems 4.3 Deliberate Threats to Information Systems 4.4 What Organizations Are Doing to Protect Information Resources 4.5 Information Security Controls 4.6 Personal Information Asset Protection Summary Chapter Glossary Discussion Questions Problem-Solving Activities Chapter Closing Case CHAPTER 5: Data and Knowledge Management Opening Case Introduction 5.1 Managing Data 5.2 The Database Approach 5.3 Big Data 5.4 Data Warehouses and Data Marts 5.5 Knowledge Management 5.6 Appendix: Fundamentals of Relational Database Operations Summary Chapter Glossary Discussion Questions Problem-Solving Activities Chapter Closing Case CHAPTER 6: Telecommunications and Networking Opening Case Introduction 6.1 What Is a Computer Network? 6.2 Network Fundamentals 6.3 The Internet and the World Wide Web 6.4 Network Applications: Discovery 6.5 Network Applications: Communication 6.6 Network Applications: Collaboration 6.7 Network Applications: Education Summary Chapter Glossary Discussion Questions Problem-Solving Activities Chapter Closing Case CHAPTER 7: E-Business and E-Commerce Opening Case Introduction 7.1 Overview of E-Business and E-Commerce 7.2 Business-to-Consumer (B2C) Electronic Commerce 7.3 Business-to-Business (B2B) Electronic Commerce 7.4 Ethical and Legal Issues in E-Business Summary Chapter Glossary Discussion Questions Problem-Solving Activities Chapter Closing Case CHAPTER 8: Wireless, Mobile Computing, and Mobile Commerce Opening Case Introduction 8.1 Wireless Technologies 8.2 Wireless Computer Networks andInternet Access 8.3 Mobile Computing and MobileCommerce 8.4 The Internet of Things Summary Chapter Glossary Discussion Questions Problem-Solving Activities Chapter Closing Case CHAPTER 9: Social Computing Opening Case Introduction 9.1 Web 2.0 9.2 Fundamentals of Social Computing in Business 9.3 Social Computing in Business: Shopping 9.4 Social Computing in Business: Marketing 9.5 Social Computing in Business: Customer Relationship Management 9.6 Social Computing in Business: Human Resource Management Summary Chapter Glossary Discussion Questions Problem-Solving Activities Chapter Closing Case CHAPTER 10: Information Systems within the Organization Opening Case Introduction 10.1 Transaction Processing Systems 10.2 Functional Area Information Systems 10.3 Enterprise Resource Planning (ERP) Systems 10.4 ERP Support for Business Processes Summary Chapter Glossary Discussion Questions Problem-Solving Activities Chapter Closing Case CHAPTER 11: Customer Relationship Management and Supply Chain Management Opening Case Introduction 11.1 Defining Customer Relationship Management 11.2 Operational Customer Relationship Management Systems 11.3 Other Types of Customer Relationship Management Systems 11.4 Supply Chains 11.5 Supply Chain Management 11.6 Information Technology Support for Supply Chain Management Summary Chapter Glossary Discussion Questions Problem-Solving Activities Chapter Closing Case CHAPTER 12: Business Analytics Opening Case Introduction 12.1 Managers and Decision Making 12.2 The Business Analytics Process 12.3 Descriptive Analytics 12.4 Predictive Analytics 12.5 Prescriptive Analytics 12.6 Presentation Tools Summary Chapter Glossary Discussion Questions Chapter Closing Case CHAPTER 13: Acquiring Information Systems and Applications Opening Case Introduction 13.1 Planning for and Justifying IT Applications 13.2 Strategies for Acquiring IT Applications 13.3 Traditional Systems Development Life Cycle 13.4 Alternative Methods and Tools for Systems Development [Show More]

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