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Food and Nutrition > EXAM > Smart Serve Study- Avoiding Violations Exam with complete solutions (All)

Smart Serve Study- Avoiding Violations Exam with complete solutions

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If a guest/customer is drunk, violent, loud, or out-of-control, are they allowed to stay on the premise if they want to? - ANSWER No. If there are noisy customers gathering outside the establishmen ... t after closing, what should you do? - ANSWER Politely send them on their way. If there is a line-up to enter the licensed establishment you own/work at, it must be: - ANSWER Properly monitored and secured to make sure not violent or improper activities take place. Depending on the premises/patrons, all entrances should be: - ANSWER Properly supervised. Does every licensed establishment need an issued capacity limit? - ANSWER Yes. Does this capacity limit need to include the number of employees too? - ANSWER Yes. Some tips for controlling the door are: - ANSWER -Assign at least 2 experienced staff when door is busy -Count # of people entering/leaving premise -If necessary, set up seperate area where IDs can be checked If a customer seems intoxicated, can you still continue to serve them? - ANSWER No, you must not. Some signs of intoxication are: - ANSWER -Inappropriate speech volume -Shallow breathing -Glazed look in eyes -Difficulty seeing/hearing What can you do to help your premise discourage the presence of illegal drugs? - ANSWER -Have proper lighting; avoid dark corners/areas -Make all tables visible to staff and other patrons -Place security in areas of concern(e.g. Bathroom entrance, side stage, doors, entries/exits, etc.) -Refuse entry or service to anyone suspected to be participating in sale or use of illegal drugs on licensed premise area When is the Stop Service Time on regular days? New Years Eve? - ANSWER 2am on regular days 3am on New Years Eve Within what time after the stop-service time must all alcohol and its containers must be cleared away - ANSWER 45 minutes. If you purchase liquor from an Ontario Government Store, but it wasn't purchased from your license, can you still offer it for sale and service? - ANSWER No. What policy must you have in order for customers to be allowed to bring their alcohol anywhere on the licensed establishment? - ANSWER The Washrooms, Hallways and Stairwells(WHS) Policy Can you deny entry to AGCO Inspectors, Health Inspectors, Law Enforcement Officers and Firefighters who are acting in course of their duties during or after hours of operation? - ANSWER No, you cannot. What sign must be posted in every licensed establishment? - ANSWER The Sandy's Law sign, or sign warming women about Fetal Alcohol Spectrum Disorder. Can the Signs be posted in Black and White? - ANSWER Yes. What is the smallest size this sign can be? - ANSWER 8x10 Inches [Show More]

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