Smart Serve Exam Questions with correct answers

Managers and You - ANSWER Both of you are held legally liable to fines, arrests and jail time for making guests intoxicated until they sober up. The doorman - ANSWER Aside from you and your manager, they are also held ...

Managers and You - ANSWER Both of you are held legally liable to fines, arrests and jail time for making guests intoxicated until they sober up. The doorman - ANSWER Aside from you and your manager, they are also held legally and personally responsible if customers are intoxicated as their job is to decide whether or not people are intoxicated and to deny entry to anyone who has already had too much to drink. The server - ANSWER Another person responsible for assessing whether or not a customer has had too much to drink and must den them service if you believe they are intoxicated, or showing signs of intoxication. What are the consequences to getting someone intoxicated while on the job? - ANSWER - Temporary licence suspension at the pub. - Academic sanctions - Job loss - Fines - Criminal charges Who is Smart Serve - ANSWER A division of the Hospitality Industry Training Organization of Ontario (HITOO) is a non-profit organization dedicated to developing and delivering responsible alcohol service training to all individuals who serve alcoholic beverages or work where alcoholic beverages are sold or served in the province of Ontario. What is Smart Serve? - ANSWER They are responsible for alcohol beverage service training program developed by Smart Serve Ontario. What does Smart Serve cover? - ANSWER - Types of licence - Legal rights, responsibilities and liabilities - Facts about alcohol - How alcohol works in the body - Signs of Intoxication - Forms of identification - Prevention and intervention techniques - Retail Alcohol Sales True or False: Only the owner and the manager of an establishment can be held legally and personally responsible for an intoxicated customer. - ANSWER It is false for only the owner and the manager of an establishment can being held legally and personally responsible for an intoxicated customer. Charlie is the night manager at an upscale Bistro. Two of the guests at table seven have had a little too much to drink but they are regular customers who spend a lot of money at the Bistro every week. They also refer a lot of business. Afsha, the server, has come to Charlie and said that she has tried to refuse service but one of the guests is insisting on another round of drinks. Charlie tells Afsha to serve the last round and then make sure the guests leave in a cab. The guests are sent home in cabs but when exiting the cab one guest is so intoxicated he trips and hits his head on the pavement. He is taken to the hospital with fairly serious injuries to his head and face. Who can be held responsible? - ANSWER Both of them are responsible for this incident. True or false; Smart Serve regularly conducts audits of completed certifications? - ANSWER It's true for Smart Serve regularly conducts audits of completed certifications? Select one. Daniel is tending bar at the Legion Hall for a family reunion of about 50 people. There is no table service for alcohol and all drinks must be purchased at the bar making Daniel the only alcohol server in the room. Can Daniel be held responsible for monitoring the amount of alcohol served to each of the guests? - ANSWER Yes. Daniel is responsible for looking out for the safety and sobriety of all the guests. Jane, a server, is relieved that Mr. Gordon has headed home. He was slurring his words and starting to get loud. She had the doorman put Mr. Gordon in a cab so she knows he is not driving. Having sent him safely home she is happy that she is no longer responsible for Mr. Gordon. Does Jane's responsibility end with sending Mr. Gordon home in a cab? - ANSWER No. She is responsible for Mr. Gordon until he sobers up which could be the next morning. Smart Serve regularly conducts audits on completed certifications. - ANSWER It is true that smart serve regularly conducts audits on completed certifications. Is it true that only individuals 18 or older may sell, serve or handle alcohol in a licensed of establishment. This includes taking orders, stocking the fridge or bar area, and bartending? - ANSWER Yes it is true that only individuals 18 or older may sell, serve or handle alcohol in a licensed of establishment. This includes taking orders, stocking the fridge or bar area, and bartending? Under the Liquor Licence Act, a licensed establishment must offer what? - ANSWER Under the Liquor Licence Act, a licensed establishment must offer a variety of light meals and alcohol-free beverages. What permit would be required for any event in any location other than a residence, a private places, or a licensed establishment? - ANSWER A special occasion permit would be required for any event in any location other than a residence, a private places, or a licensed establishment. True or False; when a server or establishment is not careful in stopping harm or injury to a guest, they may be found civilly liable for negligence. - ANSWER It is true that when a server or establishment is not careful in stopping harm or injury to a guest, they may be found civilly liable for negligence. What can you be held responsible for an intoxicated guest? - ANSWER If you fail to notice the signs of intoxication, or continue service of alcohol to an intoxicated guest you can be held responsible for their safety. True or false; Smart serve regularly conducts audits of completed certifications. - ANSWER It's true that they regularly conducts audits of completed certifications. Liquor Sales Licence - ANSWER It is required by any business wishing to sell or serve alcohol to the public on their premises (issued by the Alcohol and Gaming Commission of Ontario). Take Home the Rest (THTR) - ANSWER Under the Bring your own wine (BYOW) program: - They can take the wine home making sure that the cork is flushed with the top of the bottle. - Only applies to wine, not to beer or spirits. - Establishing cannot offer THTR if the guest is intoxicated or approaching intoxication. When can alcohol be served? - ANSWER From 11 AM - 2AM When can alcohol be served on NYE? - ANSWER From 11 AM - 3 AM What can't be used to serve drinks? - ANSWER Test tubes / shooters cannot be used to serve drinks.Tubes must be served in a self-supporting, flat-bottomed container. Under the Liquor Licence Act, an establishment must not do what? - ANSWER They must not require guests to purchase a minimum number of drinks. Civil Liability is the potential responsibility for payment of damages. It is; - ANSWER - Different from criminal liability - Determined by our Courts in the form of judgement What are the max fines? - ANSWER - $100k for an individual or non-corp - Corp: $250k - Max for selling to minors; $200k or imprisonment for individuals; Corp: $500k Who are responsible and penalized with fines, arrest and charges, imprisonment and civil liability if they serve a guest to intoxication? - ANSWER Both the server and licensee are responsible and penalized with fines, arrest and charges, imprisonment and civil liability if they serve a guest to intoxication. Serve alcohol to those who are over the age of 19, who aren't intoxicated, or who is buying alcohol for someone who is underage. You are what? - ANSWER Responsible for your actions How can civil liability arise? - ANSWER - Under the provisions of the LLA - By a court finding of negligence or lack of duty of care - Under the occupiers liability act If a guest in intoxicated a 'duty of care' is owed by the server to do what? - ANSWER To ensure that alcohol is not served to an intoxicated guest, or that a guest is not served to the point of intoxication. Courts must be addressed the following issues under the occupiers liability, such as; - ANSWER - The conditions of the premises - Conduct of staff / guests on the premises - The activities carried out on the premises The OLA sees that the licensee is responsible for who? - ANSWER The OLA sees that the licensee is responsible for the actions of themselves, their employees, and the waiter over-served the guests on the premises. The LLA gives you the right to deny entry and guests such as; - ANSWER - No one intoxicated, previously barre, previously asked to leave but didn't, under a certain condition, being rowdy, selling illegal products, gambling illegally, soliciting underage, disruptive behaviour and overly crowded as it can be a fire and safety hazard - However it cannot be denied to Alcohol and Gaming Commission of Ontario inspectors, law enforcement officers, firefighters and government inspectors like building code inspectors and health inspectors - Force must be used to only eject an individual, not cause harm. Leung and his friends Peter and Jason have been partying at a pool hall for about two and half hours and each have had five or six beer. They have been getting louder and more disruptive. Another customer accidentally bumps into Leung ruining his shot. Leung turns around and punches the man who bumped him.Can the establishment be held civilly liable? - ANSWER Yes, the establishment be held civilly liable Cai is 16 years old and wants to get a part-time job. His uncle, Li, has offered him a job working at one of his three restaurants. The job includes cleaning tables, cutting the lemons and limes for drinks, and stocking the wine fridge behind the bar. Can Cai be hired for this job? - ANSWER No, Cai cannot be hired for this job Jake is drinking red wine on a pub terrace. His friend Amy walks by and Jake takes his drink and goes to lean on the outside of the terrace fence to speak with her. Is this legal under the Liquor Licence Act? - ANSWER No, this is not legal under the Liquor Licence Act. Jane's baseball team is playing in a tournament on the weekend and she has asked her local pub if they can open early and serve a champagne breakfast for all the teams before the out of town teams have to head home. Jane has asked that the pub open at 9:30 a.m. and start by serving champagne and orange juice before providing a full breakfast. - ANSWER No, the pub accommodate this request. In Ontario, what organization is responsible for regulating the sale and service of alcohol to the public within licensed establishments? - ANSWER Alcohol and Gaming Commission of Ontario (AGCO) Can a person who is being disruptive be ejected from a licensed establishment? - ANSWER Yes, a person who is being disruptive be ejected from a licensed establishment. Kew is 21 years old and she has been working as a bartender at an upscale club for about a year and a half while going to university. A young man sitting at the bar has had three drinks in under an hour and is showing signs of intoxication. Kew refuses to serve him any more drinks and he gets angry and leaves. After leaving the club, the young man runs a red light and hits another car. No one is killed but the driver of the other car has head trauma and several broken bones. - ANSWER Yes, Kew potentially be held civilly and criminally liable Katy and David ordered an expensive bottle of red wine with their dinner but, since they were driving, only drank about three glasses between them. They ask the restaurant to re-cork the bottle. The restaurant has the Bring Your Own Wine endorsement. Can the restaurant re-cork the bottle and send it home with Katy and David? - ANSWER Yes, the restaurant can re-cork the bottle and send it home with Katy and David True or false; One strategy that you can use if a guest is drinking too quickly is to water down the drinks without telling them. This will slow down the consumption of alcohol without confrontation. - ANSWER It is false for one strategy that you can use if a guest is drinking too quickly is to water down the drinks without telling them. This will slow down the consumption of alcohol without confrontation. True or false; Sandy's Law makes it an offence to sell or supply liquor to a pregnant woman since drinking alcohol during pregnancy can cause Fetal Alcohol Spectrum Disorder. - ANSWER It is false for Sandy's Law makes it an offence to sell or supply liquor to a pregnant woman since drinking alcohol during pregnancy can cause Fetal Alcohol Spectrum Disorder. True or false; The colour of the beer has no effect on the alcohol content - ANSWER True; The colour of the beer has no effect on the alcohol content Alcohol is not a depressant; slowly metabolized than absorbed - ANSWER False; Alcohol is a depressant; slowly metabolized than absorbed What is the standard drink calculation - ANSWER % of alcohol x ounces = 60 Wine has how much alcohol in 5oz? - ANSWER Wine in 5 oz has 12% of alcohol True or false; When served as a standard drink each drink contains exactly the same amount of alcohol as (0.6 oz or 17ml or pure alcohol) - ANSWER When served as a standard drink each drink contains exactly the same amount of alcohol as (0.6 oz or 17ml or pure alcohol) In 12 oz how much alcohol does beer have? - ANSWER Beer in 12 oz has 5% alcohol Distilled spirits (Rum, Gin and Vodka) in 1.5 oz of alcohol has how much alcohol? - ANSWER 40% alcohol Which alcohols have less than 40% of alcohol? - ANSWER Amaretto and Kahlua have less than 40% of alcohol Where is alcohol metabolized? - ANSWER The liver How is alcohol eliminated? - ANSWER 10% of alcohol is eliminated through sweat, breath and urine; 90% to the urine How many mg of of alcohol per 100ml of blood when driving? - ANSWER 50mg of of alcohol per 100ml of blood when driving. The process of Alcohol absorption - ANSWER - Travels down the throat to the stomach - Absorbed into the body by the stomach and intestines - The bloodstream carries the alcohol throughout the body including the brain and other tissues - Alcohol is metabolized in the liver by body chemicals that break down the alcohol at a rate of approx. one hour per standard drink - 90% of alcohol is slowly eliminated from the bloodstream; 10% is removed - Alcohol is metabolized more slowly than it is absorbed. Blood Alcohol Concentration - ANSWER BAC is a measurement of the level of alcohol in the bloodstream and is shown in mg of alcohol per 100 ml of blood. BAC Ontario - ANSWER 50 mg og 100ml of blood (0.05) or over can lead to a licence suspension. 0.08 / BAC of 80mg per 100ml of blood - ANSWER A criminal offence When does impairment start? - ANSWER impairment starts on the first drink. Actual BAC values will vary based on such factors as body type, gender and other factors - ANSWER BAC charts should be used as a general guideline only, should NOT be used as the sole way to determine someone's intoxication level. Jovan is 6'2, 200-pounds. If he drinks 12-oz beers before driving. How many drinks will it take for him to reach the red zone on the BAC if he drank those beers in a 2-hour span? - ANSWER 4 drinks will cause him to go into the red. - Body fat - Environment - Time between drinks - Tolerance