smart serve Exam 2022(Answered)

liquor sales license - ANSWER required by any business wishing to sell or serve alcohol to the public on their premises take home the rest - ANSWER licensed establishments may allow guests to remove an unfinished bott ...

liquor sales license - ANSWER required by any business wishing to sell or serve alcohol to the public on their premises take home the rest - ANSWER licensed establishments may allow guests to remove an unfinished bottle of commercially made wine that has been brought or ordered from the licensed establishment may allow guests minimum age of service - ANSWER may not be sold or served to anyone less than 19 years of age. only individuals 18 years sell, serve or handle serving alcohol - ANSWER taking serving drinks orders, stocking and bar tending licensed establishment - ANSWER can only sell and serve alcohol purchased under its liquor license through government stores hours of operations - ANSWER 11:00am-2:00am new year 11:00-3:00 Role of the AGCO - ANSWER responsible for regulating the sale and service of alcohol to the public endorsement - ANSWER endorsements are additions to the liquor sales licence. endorsements allow liquor sales license to sell and serve alcohol under specific conditions. liquor license act - ANSWER server is not allowed to sell or serve alcohol to a guest to the point of intoxication duty of care - ANSWER is owed by the server to ensure that alcohol is not served to an intoxicated guest or that a guest is not served to the point of intoxication licensee - ANSWER manager, owner, or license holder occupier - ANSWER is the person who is in physical possession of the premises or the person who has responsibility for and control over *condition of the premises *the activities they carried on *person allowed to enter rights - ANSWER right to deny entry and the right to eject guests right to deny - ANSWER no person shall be intoxicated condition in a place to which the general public is invited or permitted access. underage would be ejected depending of the Establishment policies. disruptive behaviour would include troublemaker who are known to disturb or annoy other guests. the premises are too crowded: the maximum capacity of an establishment is generally calculated under the building code act or the fire protection and prevention act by those authorities and is in include under the liquor license entry can not be denied to - ANSWER AGCO inspectors law enforcement officers firefighters government inspectors right to eject - ANSWER +person under 19 +a guest who has been previously barred from the establishment +guest who has previously asked to leave but returns +according to a condition of the license, is not permitted to be in the establishment at any time +guest who is rowdy or is intent on causing a fight + guest who is selling illegal products, gambling illegally or soliciting for prostitution jason is 18 and is out for the night with his friends who are all 19 or older. does the liquor license act say you must deny jason entry? - ANSWER only if there is a term and condition in the establishment license prohibiting the admittance of anyone under 19 you are working as a bartender in a pub. in which of the following situations could you eject the guests - ANSWER you hear gus encouraging people to place monetary bets on a basketball game on tv. you notice gail talking money from another guests and passing him a small tinfoil package. you hear dale raising his voice, swearing, and threatening to punch one of his friends. use of force - ANSWER force must use only be used to eject an individual not to cause harm blood alcohol concentration - ANSWER is a measure of the level of alcohol in the bloodstream. BAC is the measure in milligrams of alcohol 100 millilitres of blood liquors - ANSWER creme de cacao, 15% kahlua 28%, amaretto 24% most of the alcohol consumed is metabolized - ANSWER liver what percentage of alcohol is eliminated through sweat breath urine - ANSWER 10% on average the rate at which the body can absorb alcohol is two drinks per hour - ANSWER false in ontario a driver can have hos or her car keys taken away if they are caught driving with how many mg of alcohol per 100 ml of blood - ANSWER 50 alcohol absorption - ANSWER 90% of the alcohol is then slowly eliminated from the bloodstream 10% is removed through the person sweat, breath and urine alcohol is metabolized more slowly than it is absorbed driver license - ANSWER BAC of 50 mg per 100 ml of blood 0.5 or over can lead to a driver license suspension. BAC of 80 mg per 100 ml of blood 0.8 or over is a criminal offence even if is less than 0.8 a person can still be charged with impaired with driving under the criminal code factors - ANSWER the environment: social activities make the drinking slow. time between drinks:the more drinks consumed in a short period of time the higher the BAC tolerance: experienced or regular drinkers tend to increase the amount they drink over time to feel the same effects as they did the firts time. a greater tolerance for alcohol does not lower a person BAC body fat: people with a lot of body fat tend to have higher BAC gender: wonder have a higher proportion of fatty tissue and less total body water than men. physical: older male who consumes the same amount of alcohol as a younger person will likely have a higher BAC level body size: smaller person will have a higher BAC than a larger person because the alcohol is concentrated in a smaller body mass medicine: alcohol and drugs can incrise the effects of alcohol. food and alcohol: protein rich food would decrease the alcohol. cordination & Balance - ANSWER having trouble moving around objects changing vital signs &physical appearance - ANSWER speaking louder than necessary. slower response time in movement or difficulty seeing and hearing. loss of self control & inhibition - ANSWER making sexual advances or annoying other guests reason, caution, memory - ANSWER unable to figure simple calculations or losing train of toughs poor judgment - ANSWER arguing, making irrational statements other factors and conditions - ANSWER two common signs of intoxication are slurred speech and difficulty keeping ones balance. However, in some cases, a person with these signs may not be intoxicated at all. there are medical conditions whose conditions whose symptoms may mimic those of someone who is intoxicated. a canadian citizenship card is an acceptable form of age identification - ANSWER yes you may ask for an ontario health card as form of age identification - ANSWER false if a guest continues to drink right up to the time they leave your workplace, their blood alcohol level may not have peaked yet, and may still be rising - ANSWER it takes approximately 30 min for alcohol to hit the brain, which means that guests may not always show the signs of that drink right away to get an intoxicated guest to listen to you, be sure to make forcefull statement like i think you are drunk. - ANSWER these type of statement will only serve to offend your guest. let the guest know that you cannot, by law, serve him or her any more alcohol. if an intoxicated guest refuses all your attempts to prevents from driving call the police - ANSWER yes fake ID - ANSWER students have been altering their ID and placing clear nail polish over the spots that they have altered which actually prevents the ontario hologram from showing on the drivers license. some people will actually fold and bend so if there is any tampering. verification of ID - ANSWER owners birth date owner address guest physical description expiry date or date of birth owners signature owners photo owners name overral condition of ID new ID - ANSWER picture the background has a fine line there is raised lettering on the drivers license number secondary photo & signature there is raised lettering on the date of birth magnetic strip on the back of the card old ID - ANSWER The surfaces of the card should be smooth with no raised areas body language - ANSWER keep in mind that there are medical conditions that can cause behaviours that may appear to be those associated with intoxication. it is important to use all your skills in assessing how much a guest has had to drink. diana seems distracted and is slow to respond. - ANSWER diana might be just tired or she may have a medical condition that causes her to appear distracted and slow to respond or she may have already been drinking or be on drugs what is the tool that can help you determine the number of drinks you can safely serve - ANSWER the blood alcohol concentration chart will help you determine the number of drinks you can safely serve. counting drinks and setting drinking rates - ANSWER check the bill for the number of drinks served consider the time element count the drinks in the establishment use different type of glasses alcohol to hit the brain - ANSWER 30 min something to consider - ANSWER did you know that if a guest continues to drink right up he or she leaves your work place , their blood alcohol level may not have yet reached its peak. and may be still rising. this can make the diferrence between it beign safe or unsafe for the guest to drive. the value of communication - ANSWER if your co-workers are made aware of a problem, you can be sure that back up is available if you need it it prevents guest from underming your actions by trying to get served by other staff member if an incident occur, you have a witness. at break always share with the co workers - ANSWER how many drinks you have served the guest any concerns, problems, or potential problems you have. never serve a guest who has been served by a coworker without checking with you co worker house policy - ANSWER goal statement which represents your establishment overall commitment towards achieving responsible beverage service responsible alcohol house policy - ANSWER avoid passing by the table delay service . distract the guest by striking up a conversation or introducing them to other guests . let the host of the table know you are slowing service. offer water alcohol free beverage or food. make the manager aware of the situation. talk to the guest in a polite and respectful way yellow rate - ANSWER offer food offer alcohol free beverage offer water with alcoholic drinks serve only one drink at a time wait for guests to reorder manage the buying of rounds slow the rate of service guest arrive intoxicated - ANSWER refuse entry you notice that one of the guests at the table passing his beer to the individual that you cut off. - ANSWER stop service to the entire table and remove alcohol from the table you have told that you will have to stop service because he is approaching intoxication. he pleads with you to reconsider as he is celebrating his birthday - ANSWER calmly firmly and briefly repeat your original decision what did liz do to effectevely handle the situation - ANSWER she asked for and ID and after ask for a second identification. removed the alcohol out of the customers reach and refused to sell the beer to the customer after failed to produce an acceptable form of ID. let the customer kown that it was her duty and obligation under the law for her to request the ID if a customer is intoxicated - ANSWER inapropiate speech volume deterioration of fine motor control pace of speech decreased alertness deterioration of gross motor control poor enunciation slurred speech noticeable shallow breathing tiredness the premises are too crowed - ANSWER every licensed establishment is issued a maximum capacity, which it cannot exceed. the maximum capacity of an establishment is generally calculated under the building code act or the fire protections and prevention act by those authorities, and is included on the liquor license. maximum capacities may also be established for separate rooms within a licensed establishment. it is up to the license to make sure that the number of guests and employees does not go above the maximum limit on the licensed premises not deny - ANSWER AGCO inspectors law enforcement officers firefighters goverments inspectors