Smart Serve Exam 2022(solved)

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Charlie is the manager of an upscale bistro. Two guests, whom are regulars have had too much to drink. Afsha, the server wants to cut them off however Charlie says to let them have one last round. The ... guests are sent home, as one is getting out of the cab he has an accident. Who is responsible; Charlie, Afsha, or Both? - ANSWER Both Smart Serve regularly conducts audits of completed certifications? - ANSWER True Only the owner and manager of an establishment can be held legally and personally responsible of an intoxicated customer? - ANSWER False Daniel is tending bar for a family reunion of about 50 people. All drinks must be purchased at the bar. Can Daniel be held responsible for monitoring the amount of alcohol is sold to each guest? - ANSWER Yes, he is responsible for looking out for the safety and sobriety of all guests. Jane, a server, is relieved when Mr. Gordon has headed home. Does her responsibility of him end when he leaves the establishment? - ANSWER No, it ends whenever Mr. Gordon is sober again. Kew is 21 years old, and a bartender. A young man sitting at the bar has had three drinks in under an hour and is showing signs of intoxication. She refuses to serve him anymore, he gets angry and leaves. After leaving, the young man runs a red light, hitting another car. Nobody is killed, however the other driver has head trauma and broken bones. Can Kew be held civilly and criminally liable? - ANSWER Yes Can a person who is being disruptive be ejected from a licensed establishment? - ANSWER Yes In Ontario, which organization is responsible for regulating the sale and service of alcohol to public within licensed establishments?; Ministry of Tourism, Liquor Control Board, or Alcohol Gaming and Commission of Ontario? - ANSWER Alcohol and Gaming Commission of Ontario. Cai is 16 years old and wants to get a part-time job. His Uncle has offered a job working at one of his restaurants. The job includes; cleaning tables, cutting lemons and limes for drinks, and restocking the wine fridge behind the bar. Can he have this job? - ANSWER No Leung and his two friends have been partying at a pool hall, for about two and a half hours, and have each had 5-6 beers. They're starting to get louder and more disruptive. Another customer accidently bumps into Leung, ruining his shot, in response Leung punches the customer. Can the establishment be held civilly liable? - ANSWER Yes Katy and David have ordered an expensive bottle of red wine, and only drank about three glasses between them since they're driving. They ask if they can have the bottle re-corked so they can bring it home. The restaurant has a Bring Your Own Wine endorsement, can they re-cork it? - ANSWER Yes A trick you can use if a guest is drinking to quickly is to water down their drinks without telling them, to avoid confrontation. - ANSWER False Sandy's Law makes it an offense to sell or supply alcohol to a pregnant woman, since drinking alcohol while pregnant can cause Fetal Alcohol Spectrum Disorder. - ANSWER False Jake is drinking red wine on a pub terrace. His friend Amy walks by and Jake takes his drink to go lean on the outside of the terrace and chat with her. Is this legal under the Liquor License Act? - ANSWER No Jane's baseball team is in a tournament. She asks the local pub if they can open at 9:30am to serve champagne and orange juice. Can they accommodate this request? - ANSWER No It's a criminal offense to drive with a BAC equal to or greater than what? - ANSWER .08 - ANSWER 100ml Peter is a 200 pound man in good health. He's been at the bar for four hours and has had six gin and tonics. Where would he fall on the BAC Chart? - ANSWER Yellow As men age, does their ability to metabolize alcohol increase or decrease? - ANSWER Decrease Blood Alcohol Concentration means the parts of alcohol in the blood in relation to the parts of oxygen in the blood. - ANSWER False Which of the following have less than 40% alcohol?; Gin, Rum, Vodka, Kahlua, Ammaretto. - ANSWER Kahlua and Ammaretto. Are slurred speech and difficulty keeping one's balance always signs of intoxication? - ANSWER No On average the body can absorb how many drinks per hour?; one, two, two and a half, or three? - ANSWER One Expierenced or Regular drinkers tend to increase the amount they drink over time to feel the same effects from alcohol as they did when they were new or occasional drinkers. Their BAC rises slower then a new drinkers since they have a higher tolerance. - ANSWER False Reynaldo has been playing pool with a couple friends for three hours. You notice he is holding onto the backs of chairs as he passes, his breathing seems shallow, and stops to snags in loud conversations. Which can signs of intoxication is he exibiting? - ANSWER Loss of Self Control & Inhibitions, Change in Vital Signs & Physical Appearance, and Coordination & Balance. You are a bartender at a dance bar and are concerned about three women who have been drinking for three hours, and have had three drinks each, and are showing signs of intoxication. When you begin to slow down service and avoid them at the bar, they get up and try to move to a booth table service. What do you need to do to prevent the situation from getting out of hand? - ANSWER Let your manager know that you are concerned about these women drinking too much, tell the server where they're sitting exactly how much they've had to drink and that you think they are in the yellow ranger already, and fill out an incident report to make sure a potential incident is documented. It can take up to how many minutes for alcohol to hit the brain, which means that a guest might not show signs of intoxication right away. - ANSWER 30 minutes Marilyn asked for ID, it looked okay so she served the guest. It turned out that the guest was underage. Since she checked for ID neither her nor her establishment can be held liable. - ANSWER False Which of the following are security features on both the old and new Ontario Driver's License? - ANSWER Darren thought that Gail looked under age but since she had already gone through identification check out the door he did not think it was up to him to go check again. Should be there and have checked again? - ANSWER Yes Why is it important to let a coworker know if you have concerns about a guest who reaches "yellow" or "red" in the traffic light system of assessing the level of intoxication? - ANSWER If your coworkers are made aware of a problem, you can be sure that back up is available if you need it. It prevents guests from undermining your actions by trying to get served by other staff members. If it incident occurs, you have a witness. If a guest continues to drink right up until he or she leaves your workplace, their blood alcohol level may not have reached it's peak, and may still be rising. This can make the difference between it being safe or unsafe for the guest to drive. - ANSWER True Kevin is a server at a wedding. He has just agreed it's a guess at one of the tables and has noticed that one of his guests, Robert, seems tired and has already spilled some of this water. Kevin engages the guest in conversation, makes eye contact and listens carefully to what they are saying and how they say. No one is being too loud and they are not slurring their words or being inappropriate. He asks how they are doing and if there is a designated driver. What has Kevin assessed and his guests? - ANSWER He, assess the guests physical and behavioural state, used his listening an observational skills, and ask questions. What must an ID have to be considered valid? - ANSWER A standard drink is 12 ounces/341 ml of beer with 5% alcohol, 5 ounces/142 ml of wine with 12% alcohol, 1.5 ounces/43 ml of distilled spirits with 40% alcohol. [Show More]

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