Marquis Leadership 8e Ch 8: Planned Change Exam with Complete Solution

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What is required to successfully implement the chaos theory of change? A) Most stakeholders accepting the need for change B) Finding solutions to resistance to change C) Changing attitudes more tha ... n increasing knowledge D) Finding underlying order in random data - ANSWER Ans: D Feedback: Chaos theory requires finding underlying order in apparent random data. It is appropriate to make a change for which reason? Select all that apply. A) To solve an existing problem B) To increase staff efficiency C) To reduce unnecessary workload D) To improve staff productivity - ANSWER Ans: A, B, C, D Feedback: Change should be implemented only for good reasons such as the solution of an existing problem, increasing staff efficiency, eliminating unnecessary workload and improving productivity. Boredom alone is not a sufficient reason to institute change. Which situation is associated with and aging organization? A) Retired staff is replaced with new graduate nurses B) State-of-the-art cardiac monitoring equipment is placed in the ICU C) The unit functions with strict adheres to institutional rules and policies D) A suggestion committee composed of staff and management meets monthly - ANSWER Ans: C Feedback: The young organization is characterized by high energy, movement, and virtually constant change and adaptation. Aged organizations have established ìturf boundaries,î function in an orderly and predictable fashion, and are focused on rules and regulations. Change is limited. Distributing flyers that charge arbitrary action on the part of an employer in an effort to garner interest in employee unionization would be a part of what phase of planned change? A) Unfreezing B) Movement C) Refreezing D) Resistance - ANSWER Ans: A Feedback: Unfreezing occurs when the change agent coerces members of the group to change, or when guilt, anxiety, or concern can be elicited. This is not observed in the other options. Refusing to work with a staff member who dresses unprofessionally most closely represents which change strategy? A) Powerñcoercive B) Normativeñreeducative C) Rationalñempirical D) Resistanceñwithdrawal - ANSWER Ans: A Feedback: The powerñcoercive strategy assumes that people are often set in their ways and will change only when faced by negative sanctions or some other method that demonstrates power and/or coercion. This is not the principle guiding any of the other options. Which action represents a management function in planned change? A) Inspiring group members to be involved in planned change B) Visionary forecasting C) Role modeling high-level interpersonal communication skills in providing support for individuals undergoing rapid or difficult change D) Recognizing the need for planned change and identifying the options and resources available to implement change - ANSWER Ans: D Feedback: Recognizing the need for planned change and identifying the options and resources available to implement change are management functions; the other choices are leadership functions. Which would be a normal and expected behavioral response during the unfreezing phase of change? A) Anger B) Withdrawal and acceptance C) Open acceptance D) Active collaboration - ANSWER Ans: A Feedback: During the unfreezing stage, people become discontented, and even angry, with the status quo. Ironically, they may also become angry that change is needed, because of the resistance that is a normal and expected part of the change process. The other options are not usually associated with the unfreezing phase of change. What characteristic is associated with organizational groups assigned to manage the change process? A) Both formulate and implement the change B) Have representation from all key stakeholders C) Are made up of quality circles D) Are teams of resistance breakers - ANSWER Ans: B Feedback: In some large organizations today, multidisciplinary teams of individuals, representing all key stakeholders in the organization, are assigned the responsibility for managing the change process. In such organizations, this team manages the communication between the people leading the change effort and those who are expected to implement the new strategies. Which behavior/attitude makes it likely that a planned change will be unsuccessful? A) The suggested change is brought forward after the plan has been formalized B) Individuals affected by the change are involved in planning for the change C) The change agent is aware of the organization's internal and external environment D) An assessment of resources to carry out the plan is completed before unfreezing - ANSWER Ans: A Feedback: Employees should be involved in the change process. When information and decision making are shared, subordinates will be more accepting of the change. The other options support the change. Which activity does a change agent make a commitment to in order to best assure a successful implementation of a change? A) Helping followers arrive at total consensus regarding the change B) Encouraging subgroup opposition to change so many viewpoints can be heard C) Using change by drift if the resistance to change is too strong D) Being available to support those affected by a change until the change is complete - ANSWER Ans: D Feedback: The change agent needs to offer support to others so that the change occurs. The other options are not as impactful on a successful transition to change. Which description best describes the theory behind nonlinear change? A) It occurs in organized steps B) It must have a logical sequence C) It results in equilibrium D) It has unpredictable outcomes - ANSWER Ans: D Feedback: Nonlinear change states that the dynamics and outcomes of change are always unpredictable. Nonlinear change does not involve the other statements. In planning strategies to prevent stagnation and promote renewal, which action would most likely result in the desired outcome? A) Developing a program for recruitment of young talent B) Rewarding employees by promoting from within C) Having set pay increases mandated annually D) Using longevity to determine committee selection - ANSWER Ans: A [Show More]

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