Smart Serve's Complete Exam -Study Guide Latest Updated

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Offences that could be served? (7) - ANSWER -Fined -Arrested -Served Jail Time -Temporary Licence Suspension -Criminal Charges -Academic Sanctions -Job Loss Special Occasion Permits are requ... ired: - ANSWER -In any location other than a residence, private place, or licensed establishment. -Picnic -Required to serve alcohol at events in any -Residence -Private Place -Licensed Establishment -Applies whether or not there is a cost to the alcohol -Not required in liquor sales license, caterers enforcement, or private places -Allows permit holder to get alcohol at LCBO, beer store and Ontario wine stores. What is required by any business that sells or serves alcohol? - ANSWER Liquor Sales Licence Liquor sales licence is issued by the - ANSWER AGCO Take Home The Rest (5) - ANSWER -Allows guest to remove unfinished wine that has been brought onto the premises by BYOW program or ordered as part of the guests meal. -Wine must be resealed, making sure cork is flushed with top of bottle. -Guests cannot take unopened wine under THTR program unless wine unless brought by guest under BYOW -THTR only for wine -THTR cannot be offered to intoxicated or approaching intoxication guests. Serving Alcohol consists of? (3) - ANSWER -Taking and serving drink orders -Stocking refrigerator or bar area -Bartending Licensed Establishment? (8) - ANSWER -Serve or sell alcohol under liquor licence purchased through government stores, or BYOW if granted. -All Alcohol served or sold is consumed in licences area, except for THTR wine. -Must offer a variety of alcohol free beverages and light meals -Must not substitute one type of alcohol for another, or water down a drink without the guests approval. -Must not water down or alter drinks without permission. -Not require minimum amount of drinks for entry or to remain on premises. -Not permitted round bottom shooters/vials or test tubes. Must be served in self supporting, flat bottomed containers. -Must post signs warning the risks of drinking while pregnant. Drinking in Washroom (2) - ANSWER -May be permitted if they are a licensed area. Must be fully approved by AGCO before a license may be permitted to take drinks to this area -Areas consist of -Washrooms -Hallways -Stairways Sandy's Law - ANSWER -Offence to serve or sell liquor unless a sign warns women that drinking while pregnant can cause fetal alcohol spectrum disorder. Hours of Operation - ANSWER Licensed Establishment/Special Occasion Permit -Mon to Sun 11:00am-2:00am -New Years 11:00am-3:00am Stop Service Time (2) - ANSWER -Orders must be served before this time even if ordered before the smart serve time (cannot serve drinks after 2am). -All alcohol and its containers must be cleared away within 45min or stop service time. Role of AGCO (7) - ANSWER -Responsible for regulating sales and service of alcohol to the public within establishment. -Review liquor sales licence applications -Issuing, transferring and reviewing liquor sales licenses and special occasion permits -Issuing licence endorsements to allow an establishment to sell or serve alcohol under specific circumstances -Inspecting licensed facilities to ensure compliance with LLA -Adding terms and conditions to liquor sales license -Taking administrative action if an establishment is not following the LLA or its regulations Endorsements - ANSWER Issued by AGCO to an establishment to sell/serve alcohol under specific circumstances. Brew Pubs - ANSWER Allow sales and service of beer manufactured on the premises for consumption on the same premies Wine Pub - ANSWER Allow sales and service of wine manufactured on the premises for consumption on the same premies Mini-Bar - ANSWER Allows the license to sell and serve alcohol from a mini-bar in a room that is rented for overnight accommodations Golf Course - ANSWER Allow the license to sales and service alcohol for consumption on the playing area of a golf course Caterer - ANSWER Allow the licence to sell and serve alcohol off the licensed premise. The catered event must be sponsored by someone other then the licensed holder and light meals must be available. Bring Your Own Wine - ANSWER Allow the licensed to serve commercially made wine brought by a guest in the same manner as wine selected from the menu. Room service - ANSWER Allows the licensee to sell and serve alcohol to registered guests in a hotel room that is rented for overnight accommodations Civil Liability for Negligence (3) - ANSWER -Server or establishment is not careful in stopping harm or injury to a guest -Potential responsibility for payment of damage -Determined by our courts in the form of judgement, usually after a trial of the evidence and by applying common law Fines of not meeting regulations of LLA - ANSWER Individual - $100,000 and/or imprisonment for 1 year Corporation- $250, 000 Fines of selling or supplying alcohol to a minor or an apparent minor - ANSWER Individual - $200,000 and/or imprisonment for 1 year Corporation- $500, 000 3 ways Civil Liability can arise? - ANSWER 1. Under the provision of the LLA 2. By the court finding of negligence or lack of duty of care 3. Under occupiers liability act Criminal Liability - ANSWER Criminal charges that are laid by the police Liquor License Act (2) - ANSWER -Cannot serve alcohol to guest to intoxication -must ensure guest is not in danger of causing injury or damage to themselves or others Duty of Care - ANSWER Owned by the server to ensure alcohol is not served to intoxication. If so it is the servers responsibility to ensure the customer is not in danger until the sober up Negligence/Duty of Care - ANSWER Found when there has been a failure to use the care that a reasonably cautions a careful person would use under simulator circumstances. Server Must Not (5) - ANSWER -Encourage drunk news or supply alcohol to intoxication -Inadequately monitor, supervise or control how much the guest drinks -Fail to notice signs of intoxication -continue to serve alcohol to intoxicated guests -Fail to take steps to stop drinking and driving Occupiers Liability - ANSWER -Law that deals with injury caused by a condition of the premises or activities that have taken place on the premises -OLA licencee has a legal duty to ensure a safe area for guest especially when intoxicated Occupiers Liability is Responsible for/ 3 issues that results in civil liability? - ANSWER -Condition of premises -Conduct of staff/guest on premises -Activity carried out on premises Responsibility of licencee, management and staff to detect disorderly conduct which includes? - ANSWER -Controlling and monitoring line ups -Minimizing damage, nuisance or other harm to property caused by disorderly conduct of someone entering or leaving premises Rights under the L.L.A? (2) - ANSWER -Deny Entry -Eject Guest Entry Cannot be Denied to? (4) - ANSWER -AGCO Inspectors -Firefighters -Law Enforcement Officers -Government Inspectors When can you use force? - ANSWER -Guest does not leave when requested -Person can be removed with "no more force than is necessary" -All force must stop as soon as the individual has been ejected True or False- Alcohol is a Depressant? - ANSWER True True or False-Stomach can be coated to prevent alcohol absorption? - ANSWER False Standard Drink of Wine? - ANSWER 5oz of 12% alcohol (142ml) Standard Drink of Beer? - ANSWER 12oz of 5% alcohol (341ml) Standard Drink of a Mixed Drink ? - ANSWER 1.5oz of 40% alcohol (43ml) All Standard Drinks Contain? - ANSWER 0.6oz = 17ml of alcohol Alcohol Content of a Standard Drink should be used as a? - ANSWER Guideline True or False- some alcoholic drinks have more then alcohol content then listed? - ANSWER True Always check __________ when determining the amount the guest may consume? - ANSWER The alcohol content listed on the bottle Martinis often contain how much alcohol? - ANSWER 1.5-2.0oz of 40% alcohol What alcohols contain less then 40% alcohol ? (3) - ANSWER -Crème de Cacao -Kahlua -Amaretto Important to__________ to be a safe server? - ANSWER Be familiar with the type of drinks and glasses used in you establishment and how much alcohol each typically holds Standard drink calculation equation ? - ANSWER % of alcohol x ounces = 60 What body part metabolizes most of the alcohol consumed? - ANSWER Liver Alcohol Absorption - ANSWER Throat Stomach Intestines Bloodstream Brain Tissue Alcohol is absorbed in? - ANSWER Stomach and intestines Liver metabolizes alcohol by? - ANSWER Body chemicals that breaks down alcohol 1 hour/ standard drink ______ slowly eliminated from blood stream - ANSWER 90% _____ removed through the sweat, breath and urine - ANSWER 10% alcohol is _______ more slowly then it is _______ - ANSWER Metabolized Absorbed Blood alcohol consumption - ANSWER Measures the alcohol in the bloodstream (mg) of alcohol/100ml of blood Drivers license suspension when? - ANSWER 0.05 Criminal affence - ANSWER 0.08 Impairment starts with? - ANSWER One drink Blood alcohol concentration chart - ANSWER -tool used to estimate how much an individual can safely drink -should only be used as a guideline Accurate BAC values very depending on? - ANSWER Body type Gender Other factors Factors affecting blood alcohol concentration? (9) - ANSWER 1)Environment 2)time between drinks 3)tolerance 4)Body fat 5)gender 6)physical health, fitness, age 7)body size 8)medication 9)food & alcohol free drinks Environment affecting blood alcohol level - ANSWER -relaxed rate of drinking is slower -drink more at cocktails Tolerance affecting blood alcohol level? - ANSWER Greater tolerance of alcohol does not lower there BAC Gender affecting blood alcohol level - ANSWER 150lb women will have a higher BAC then a 150lb man Physical health, fitness, age affecting blood alcohol level - ANSWER -fit male will have a lower BAC then unfit man -old man will have a higher BAC then a young man Body size affecting blood alcohol level - ANSWER Smaller person will have a higher BAC Medications affecting blood alcohol level - ANSWER Increase effects of alcohol 5 signs of intoxication? - ANSWER 1)changing vital signs and physical appearances [Show More]

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