Wilfrid Laurier University BUBU 111Smart Serve Test QUESTIONS AND CORRECT ANSWERS

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1. When should you start assessing customers using the traffic light system? - When they enter the establishment 2. Who grants licenses for the sale and service of alcohol in Ontario - AGCO 3. A c... ashier notices a person who appears to be underage passing money to a customer entering a store. The underage person who waits outside while the customer puts a six pack of beer on the counter, what should the cashier do? - Refuse the sale because she suspects the customer is buying alc for an underage person. 4. Which foods are better at slowing down the rate of alc absorption into the blood stream? - Foods high in protein. 5. Which of the following is not a acceptance form of ID? - Credit card 6. Which of the following are not allowed under the LLA? - Offering free food - Requiring that a minimum number of drinks be purchased - Offering free soft drinks - Watering down drinks without a customer’s approval 7. Which of the following indicates that an ID may have been tampered with? - Air bubbles in the lamination 8. Which of the following are permissible hours for the sale of alc in a grocery store? - Monday- Sunday 9am until 11pm 9. Which of the following statements is true in regards to rating your guests? - It can take up to 30 minutes for a guest too feel the effects of alc 10. Which of following are considered a violation under the LLA? - Allowing an intoxicated customer to remain on the licensed premises - Substituting one type of alc for another without a customers approvel This study source was downloaded by 100000842722785 from CourseHero.com on 10-20-2022 07:08:41 GMT -05:00 https://www.coursehero.com/collection/116944426/Smart-Serve-Test-Answersdocx/ - Serving or selling alc to an intoxicated customer - Not displaying a sandys law poster 11. Generally, what are the permissible hours for selling and serving alc in a licenced establishment? - 9am until 2am 12. A customer wants to buy alcohol in a grocery store and presents an expired Ontario drivers licence. This is the only ID the customer has. What should the cashier do? - Refuse the sale 13. Which of the following would be the most effective in preventing intoxication? - Monitoring the number of drinks you serve each customer 14.What is not allowed under a special occasion permit (SOP) for a private event? - Advertising the event in the local newspaper - Allowing entry to anyone under the age of 19 15.In understanding the effects of alcohol which of the following statements is true? - Talking to a customer can help you determine if they are intoxicated - A medical condition may cause a customer too seem intoxicated - A single drink can affect the way a person behaves - Tolerance to alcohol does not affect a person’s BAC 16.Why is it important to know that caffeinated energy drinks are stimulants that can mask the effects of alcohol? - People consuming these drinks may not realize that they are, or becoming intoxicated 17.For which of the following situations should you write up an incident report? - A fight broke out - A customer slipped and injured themselves - Transportation was arranged for an intoxicated customer 18.Which of the following customers will likely have the lowest BAC after consuming the same number of standard drinks in the same amount of time? This study source was downloaded by 100000842722785 from CourseHero.com on 10-20-2022 07:08:41 GMT -05:00 https://www.coursehero.com/collection/116944426/Smart-Serve-Test-Answersdocx/ - An older, unfit man 19. What must you do when an intoxicated persons arrive at your bar? - Refuse them entry to the establishment 20.What strategies can you use to prevent over service? - Serve one drink at a time - Wait for the customer to reorder - Pass the table less frequently - Offer food, water, non -alcoholic drinks 21. Under what circumstances could you serve customers who look underage, but have no ID? - You can never serve customers who look underage and have no ID 22.Heather tells her manger that she is stopping service for two customers who have had too much to drink. The manger disagrees and tells heather to serve them another round of drinks. Heather serves the drinks and send the customers home in a taxi. One of the customers falls and hits his head while getting out of the taxi. He is taken to the hospital with serious injuries to his head and face. Who can be held responsible? - Both manger and heather [Show More]

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