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b - ANSWER Business communication can be described as a. all contacts inside and outside an organization. b. establishing a common understanding within a business environment. c. preparing letters ... and memos. d. the transmission of data and information in the business environment a - ANSWER Formal communication in an organization a. flows in all directions. b. is essential for effective personal relationships. c. is not essential for the operation of a business. d. is not planned by the organization c - ANSWER The sender analyzes the receiver's knowledge so that the sender can a. avoid making a negative impression. b. choose the approach to use in the message. c. compose the message at the proper level. d. emphasize receiver benefits d - ANSWER The grapevine is an other name for a. informal communication. b. interoffice communicating. c. network communication. d. serial communication a - ANSWER The casual or informal way in which English is used is known as a. colloquial language. b. conversation. c. denotation. d. slang c - ANSWER In a survey of 101 global executives, the cultural difference they considered most challenging was a. adjustment to different laws and ethics. b. workdays, workweeks, and holidays. c. communication and language. d. time, space, and power structures d - ANSWER Which of the following is NOT considered characteristic of a low-context culture? a. High value on individualism b. Focus on success and profitability c. More value placed on words than shared background d. Reliance on long-term relationships and underlying meanings a - ANSWER Among the following cultural attributes, the one(s) generally valued by the people in China are a. valuing family and group authority. b. communicating directly. c. frequently using hand gestures and facial expressions. d. being addressed as Mr. b - ANSWER Most multinational business communication is conducted in a. Spanish. b. English. c. French. d. German. c - ANSWER German culture appreciates business communication that a. begins with small talk. b. is indirect. c. makes rules explicit. d. relies on informal understandings. c - ANSWER In adapting to language differences in another country, which of the following behaviors are NOT good practices? a. Learn as much as you can of the native language. b. Observe and learn language patterns and nonverbal communication. c. Regardless of your receiver's communication style preference and cultural values, express your main message content as you normally would. d. Show respect for the cultural values in that country c - ANSWER Which of the following is NOT a key strategy for effective global communication? a. Review business communication principles. b. Analyze the message receiver. c. Spend a few minutes in small talk before leaving. d. Learn about other cultures and apply what you learn a - ANSWER Mexican culture places a high value on a. family. b. direct communication. c. individual welfare. d. a disregard for status and different power strata a - ANSWER An example of being open to and accepting of other culture include a. understanding that cultures differ in what they do and believe and respecting those differences. b. maintaining your networks with colleagues and having only limited contact with person from cultures different from yours. c. expecting punctuality, honesty, and directness from everyone regardless of cultural background. d. feeling offended when small groups of people at the conference speak to each other in their native language c - ANSWER When working with an interpreter, a. maintain eye contact with the interpreter while you speak. b. use long introductory phrases. c. permit your interpreter to explain your remarks or to ask you questions if necessary. d. concentrate on your interpreter while speaking to be sure he or she understands you. b - ANSWER Persons who live and work in a country other than their own are referred to as a/an a. transnational. b. expatriate. c. multinational. d. global CEO. b - ANSWER When working with a translator, you should a. select someone with foreign language software experience. b. provide for back translation to check for errors. c. select someone who is a specialist in the language other than yours. d. select someone with a knowledge of the formal language structure rather than an interpreter who knows the language nuances b - ANSWER Which one of the following statements is NOT true of paraphrasing? a. Restates the author's ideas or words in your own words but retain the original author's meaning. b. Does not need a citation added. c. Is unethical and can be illegal if it violates copyright laws. d. Rewording another person's ideas to make them appear to be your own is unethical. a - ANSWER Which one of the following statements is NOT true or NOT required for a legal contract? a. A contract must be written on a legal form. b. There must be an offer and acceptance. c. All parties to the contract must be competent. d. Consideration must be present. (money, motive, or promise) c - ANSWER Laws that require contracts be written so consumers can understand them are called a. express contracts. b. implied contracts. c. plain English laws. d. warranties. b - ANSWER The Federal Truth-in-Lending Act requires a. what debt collectors can and cannot do. b. full disclosure of all charges and effective annual interest rate. c. requires fair treatment by debt collectors. d. sets the terms and conditions of certain types of loans a - ANSWER The Labor Management Relations Act a. guides communication between management and workers concerning union activity. b. prohibits discrimination against workers over 40 years of age. c. requires affirmative action in hiring practices. d. allows employees to access information about themselves. a - ANSWER The Family Educational Rights and Privacy Act (FERPA) a. protects the privacy of student information. b. requires employers to allow employee leave for family illness. c. limits the use of personnel information to the purpose for which it was collected. d. defines bona fide occupational qualifications (BFOQ). b - ANSWER The Americans with Disabilities Act a. applies to firms with 50 or more employees, including part time. b. prohibits an employer from eliminating a qualified applicant who has a disability if he or she can perform essential job functions with reasonable accommodations. c. requires the employer to question the applicant about the disability to assess whether he or she can function in the advertise position. d. describes certain restrictions concerning scheduling and notice requirements d - ANSWER To be an ethical communicator, you should NOT do which of the following? a. Determine exactly what ethical communication is. b. Adopt principles that help you choose ethical message content. c. Strive for the highest good for all involved and provide information that is fully adequate for the circumstance. d. Measure the ethics of the communication by what is commonly accepted and practiced by those with whom you work. a - ANSWER What approximate percent of all Fortune 500 companies have codes of ethics? a. 90%. b. 50%. c. 66% d. 33%. d - ANSWER Which one of the following statements is NOT true based on what you read in this chapter? a. In many communication situations, you will be faced with gray areas when making decisions about right or wrong. b. Ethics codes are often in handbooks and placed on company websites. c. A code of ethics is not effective unless it guides employees' behavior with clear direction about temptations common to the position. d. If your employer directs you to do something, you are not responsible for making an ethical decision even though it violates your own values and principles. b - ANSWER Which of the following attributes is NOT required for ethical messages? a. Truthful b. Full disclosure c. Respect and concern for the needs of persons affected d. Not taking responsibility but attributing the decision to someone else b - ANSWER Which of the following e-mail practices is illegal? a. Sending animated greetings through business e-mail. b. Sending and receiving child pornography. c. Shopping on the Internet at work. d. Refusing to sign the employer's Internet policy d - ANSWER Which of the following represents circumstances that help interpret fair use of copyrighted materials? a. Purpose and character of the use. b. The amount and portion of the work used in relation to the total work. c. Effect of the use upon the value of the copyrighted work. d. All of the above. a - ANSWER Which of the following is NOT true of the use of copyrighted material? a. If you do not see a copyright notice on the material, you know it is free of copyright. b. You do not have to cite a source for information that is general knowledge. c. If you are quoting material, quote it accurately. d. Give credit to the source for either quotes or paraphrased material. b - ANSWER Illegally using the Internet to gain unauthorized access to computer systems of others or deliberately attempting to destroy data or spread computer viruses is called a. piracy. b. computer fraud. c. slander. d. phishing. a - ANSWER A sentence structured with the subject as the receiver of the action is written with a. passive voice. b. active voice. c. objective case. d. emphasis on the verb c - ANSWER In most business letters, the shortest paragraphs are a. the middle paragraphs. b. the paragraphs with the most detail about the topic. c. the first and last paragraphs. d. both a and b. a - ANSWER Two types of agreement that are important in sentence structure are between the a. pronoun and its antecedent. b. adjective and the noun modified. c. adverbs and verbs. d. dependent and independent clauses d - ANSWER What emphasis technique is used when you organize two ideas in a complex sentence, with one idea emphasized in an independent clause and another de-emphasized in a dependent clause? a. Format b. Keywords c. Length d. Sentence structure a - ANSWER Strong verbs that express action and specific nouns that creat a visual mind image are sometimes called a. strong or power words. b. obsolete words. c. negative words.. d. redundant words a - ANSWER Emphasizing words by mechanical means a. special formatting such as boldface, italics, underlines, and color. b. using strong words instead of weak words. c. remembering to add " thank you" in the last paragraph of each letter.. d. ending the paragraph by repeating the main idea. c - ANSWER In business letters and reports, short paragraphs average a. 8 to 10 lines. b. over one line. c. 4 to 5 lines. d. 2 to 3 lines. d - ANSWER In business reports, long paragraphs have a. over 6 lines. b. 6 to 7 lines. c. 8 lines or more. d. 12 lines or more b - ANSWER Unless there is an important reason to place it elsewhere in a business letter paragraph, the topic sentence should be a. in the middle of the paragraph. b. placed first in the paragraph. c. the last sentence in the paragraph. d. omitted from the paragraph a - ANSWER Three ways to emphasize ideas are by a. length, location, and sentence structure. b. repetition, mechanics, and competition. c. explicitness, strong words, and imprecise meanings. d. placement at the beginning of a sentence, placement at the end, and addition of several modifiers of the subject c - ANSWER E-mail is said to resemble a memo because a. it is an internal communication method. b. it is informal. c. it uses the same headings. d. spelling, grammar, and punctuation are unimportant d - ANSWER Which of the following is NOT an advantage of written messages? a. Written messages accommodate lengthy and complex content. b. Written messages can be reread, studied, edited, and revised. c. Written messages provide a permanent record. d. Written messages allow an accurate response in a shorter time frame because there are no nonverbal cues to be interpreted. b - ANSWER To achieve the goals and purposes of your message when a message is written for multiple receivers, the messages must be understandable to the receiver in the group with a. the least amount of subject knowledge, the lowest vocabulary level, and the least emotional opposition to the message. b. the least amount of subject knowledge, the lowest vocabulary level, and the most emotional opposition to the message. c. the most amount of subject knowledge, the highest vocabulary level, and the least emotional opposition to the message. d. the most amount of subject knowledge, the highest vocabulary level, and the most emotional opposition to the message. c - ANSWER Readability formulas a. check the actual words used in a message. b. determine the manner in which words are combined into sentences in messages. c. indicate the vocabulary level at which a message is written. d. measure the average length of sentences, the percentage of difficult words in a message, and the accuracy of the message a - ANSWER Why are short subject lines desirable in e-mail? a. A long subject line could be truncated by the receiver's e-mail system. b. Long subject lines duplicate too much of the message. c. Subject lines waste the writer's time because readers don't use them. d. They are easier to write than long subject lines. c - ANSWER Oral messages are considered unsuitable for complex messages because a. it is easy for the receiver to become distracted. b. oral communication should be reserved for informal messages. c. receivers have limited time to reflect on them. d. the sender could become confused while delivering the message b - ANSWER Which of the following is an effective method for overcoming writer's block? a. Choose a quiet place to write where there is absolutely no noise. b. Divide the writing project into smaller, more manageable parts. c. Draft your document starting at the beginning and d. Stay with the same writing process for the entire project. b - ANSWER Websites should be updated at least once a a. month. b. quarter. c. week. d. year. d - ANSWER A message with an overly low vocabulary level will probably a. be best for most groups of receivers. b. be well received because receivers will be made to feel intelligent. c. not be understood clearly by receivers because some or many of the words will rarely be used by them. d. not hold the attention of the receivers d - ANSWER Which of the following best illustrates important e-mail text? a. The report is due Friday!!! b. "The report is due Friday." c. *The report is due Friday.* d. THE REPORT IS DUE FRIDAY. c - ANSWER The inside address of a letter is keyed a. at least 2 inches beneath the date b. at the center of the page in the modified block letter style. c. at the left margin. d. two inches form the top edge of the paper [Show More]

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