To be successful, __________ must be tied to the company's business plan. Correct Answer: team goals
The first stage in a team development process is an awkward stage for the team members called __________. Correct A
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To be successful, __________ must be tied to the company's business plan. Correct Answer: team goals
The first stage in a team development process is an awkward stage for the team members called __________. Correct Answer: forming
When a team sets objectives that they wish to accomplish, care should be taken to ensure that these objectives are __________. Correct Answer: measurable
Reaching a __________ means that although the chosen solution may not be the first choice of everyone on the team, each member supports that solution as a viable option. Correct Answer: consensus
When a team is formed to tackle a problem, a __________. Correct Answer: team kickoff meeting is held to get everyone up to speed on the task and meet each other
Promoting competition among teams or departments __________. Correct Answer: Is not a reason to set measurable team goals
Which of the following is not used as a problem analysis tool? Correct Answer: shipping manifest
__________ is a technique teams use for generating as many ideas as possible. Correct Answer: brainstorming
Improving external customer satisfaction is the main objective of __________. Correct Answer: customer service departments
A(n) __________ customer is a person or organization that receives services or products in exchange for compensation. Correct Answer: external
Customer satisfaction should always be the first objective considered when developing __________. Correct Answer: new or improved products
Teamwork, concurrent engineering, tools and techniques are needed in order to make __________ productive. Correct Answer: product introduction
Company objectives and production goals are important pieces of data to a __________. Correct Answer: self-directed work team
In customer service, it is important to __________. Correct Answer: look into the customer's problem, find a solution, and follow through
Which type of customer service information stored in a database could help to improve product quality? Correct Answer: concerns customers have with specific products
Teams should strictly enforce rules about __________ to minimize conflict. Correct Answer: arguing
Engineers working with manufacturing to become aware of tooling limitations and other problems that may increase production time and cost is an example of __________. Correct Answer: concurrent engineering
Vendors could be considered what type of customer? Correct Answer: external
In a team, the __________ is one who will stimulate or guide the group to think of ideas. Correct Answer: facilitator
Top level management must support a team for it to be __________. Correct Answer: successful
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