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ITIL 4 Foundation/100% ACCURATE

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governance - ANS -the means by which an organization is directed and controlled service management - ANS -A set of specialized organizational capabilities for providing value to customers in the fo... rm of services value - ANS -the perceived benefits, usefulness, and importance of something Who determines the perceived value? - ANS -the RECIPIENT value is objective - ANS -False organization - ANS -a person or a group of people that have it's own functions, responsibilities, and relationships to perform it's own activities What are the 2 roles an organization can provide? - ANS -1. service provider 2. service consumer Value is _______________ by the service provider and consumer - ANS -co-created What are the 3 roles for a consumer provider? - ANS -1. user 2. customer 3. sponsor What is a user? - ANS -a person who uses the service What is a customer? - ANS -a person who defines the requirements and takes responsiblity for the outcome of the consumption What is a sponsor? - ANS -a person who authorizes the service for consumption, a person who provide financial capability service offering - ANS -a description of one or more services that are meant to address the needs of a target group service offering includes the following 3: - ANS -1. goods 2. access to resources 3. service to actions access to resources - ANS -access to resources that are licensed to a consumer under agreed conditions service action - ANS -actions performed to address a consumer's needs service relationship - ANS -the cooperation between a service provider and a service consume [Show More]

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