Computer Science > EXAM > Genesys ICCS Exam (Administering the System) | 75 Questions with 100% Correct Answers | Updated & Ve (All)

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Genesys ICCS Exam (Administering the System) | 75 Questions with 100% Correct Answers | Updated & Verified

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What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - ✔✔Interaction Administrator What is the name of the application that allows the user ... to answer calls and manage interactions? - ✔✔Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - ✔✔Interaction Optimizer How do you refresh the view in Interaction Administrator? - ✔✔F5 or View/Refresh What is the difference between the tree view (left pane) and list view (right pane) in Interaction Administrator? - ✔✔The left pane is a tree view with container names and icons. The right pane is the list view displaying configuration data for the selected container. What are 3 ways to access Help files in all PureConnect applications? - ✔✔F1; Help from the menu; Programs > Interactive Intelligence > Online Documentation What 3 primary containers are used to organize PureConnect configuration data? - ✔✔Server; People; System What container is used to create users and workgroups? - ✔✔People What utility can help streamline the IP Phone Configuration process? - ✔✔Managed IP Phone Assistant Registration Type: DNS SRV - ✔✔Enter the domain name and protocol for the registration [Show More]

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